Originally Posted by
jimmyjimmy
[MENTION=381695]Voucher[/MENTION]
what do you mean by "subject transaction", is this something specific the ihg customer service will understand or do you mean ... just explain the issue.
excuse my pedantic :-)
you are right I added extra nights that must break the IT!
j
it is bad way hotel manages extensions or multiple reservations for a continuous stay
eg 3night + 1night booking/extension
hotel simply bumps all nightly rate payments to the final reservation of the multinight multi-reservation stay. This results in
o correct charhing at checkout
o all 4nights rate being charged against 4th night
o nights 1-3 showing when posting to acct as non-qual as zero cost (free)
o 4th night posting as qualifying and correct points for all 4nights of stay
Note, you can easily spot this by clicking/expanding entry to see bill, and look at roomrate line which will be 0.00