Originally Posted by
Voucher
You don’t need the confirmation numbers, just refer to the subject transactions when you call them and they will find it.
This usually happens to me when I add additional nights during my stay, and always sorted with a phone call.
How did you request the additional nights? Just call the front desk and have them do it?
The reason I ask is because I recently had to do that and the front desk told me to just do a fresh booking on the IHG mobile app for my add-on days and then they would update my room key to reflect the new check out date.
Looks like I got all of my points although they are broken into 2 stays. I just thought it was weird they didn't want to amend my reservation. Maybe something to do with getting a better rate on the app.