Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Jul 31, 2013, 10:53 am
#4411
Join Date: Sep 2001
Programs: AA, ExPlat, DL Sil, UAL Sil, Hilt Dia, Marr Plat
Posts: 168
Does the 7 day rule mean the gap or the time between reservations? For example, would 9/7 and 9/14 be ok, or do you need a 7 day gap, and hence, after a BRG is approved on 9/7, the next possible BRG approval would be for 9/15?
Jul 31, 2013, 11:16 am
#4412
Join Date: Jul 2004
Posts: 274
Jul 31, 2013, 12:01 pm
#4413
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
I asked that question and no you cant, they said its the time from when you check out which would be 9/8 to 9/14 = 6 days.
Jul 31, 2013, 1:19 pm
#4414
Join Date: Nov 2010
Programs: AA EXP (owe), BA Silver (ows), AB Silver (owr), WN A+/CP, IHG Spire AMB, Avis First
Posts: 1,414
so, has anyone tried making a claim over the phone? or does that no longer work...?
Jul 31, 2013, 1:41 pm
#4415
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
Jul 31, 2013, 1:46 pm
#4416
Join Date: Nov 2010
Programs: AA EXP (owe), BA Silver (ows), AB Silver (owr), WN A+/CP, IHG Spire AMB, Avis First
Posts: 1,414
oops, missed out on that entire conversation, thanks for summarizing it! 
I agree with the others though, they probably are removing the phone lines because of the overload caused by the bloggers... especially that one idiotic blogger. I think his name starts with a d.
I agree with the others though, they probably are removing the phone lines because of the overload caused by the bloggers... especially that one idiotic blogger. I think his name starts with a d.
Jul 31, 2013, 1:47 pm
#4417
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
i somewhat liked the phone lines, even though often it meant a 45 minute wait, but i've had a few very good experiences with them, so still somewhat miffed about it.
Jul 31, 2013, 3:41 pm
#4418
Join Date: May 2004
Location: DAY
Posts: 513
I do like the clarification about how they determine the 50 miles on Google Maps, but overall these new rules are not good. I've always used the web form to make claims and have been very successful, but I can see that not having the phone option is a bummer.
EDIT: I guess there is still ambiguity regarding the 50 mile rule. Sometimes Google Maps comes up with 3 options to get from point A to point B. Will the BRG team use the mileage of the quickest route from point A to point B, or will they use the option that has the shortest route, but may not be the quickest? For example:
Point A to Point B
Option 1: 51 miles 50 minutes
Option 2: 48 miles 55 minutes
Option 3: 45 miles 60 minutes
Would the above fall within the 50 mile rule?
EDIT: I guess there is still ambiguity regarding the 50 mile rule. Sometimes Google Maps comes up with 3 options to get from point A to point B. Will the BRG team use the mileage of the quickest route from point A to point B, or will they use the option that has the shortest route, but may not be the quickest? For example:
Point A to Point B
Option 1: 51 miles 50 minutes
Option 2: 48 miles 55 minutes
Option 3: 45 miles 60 minutes
Would the above fall within the 50 mile rule?
Last edited by UAL123; Jul 31, 2013 at 4:12 pm
Jul 31, 2013, 6:10 pm
#4419
Join Date: Jul 2013
Location: SFO, moonlights around Asia
Programs: AA Plat
Posts: 50
I do like the clarification about how they determine the 50 miles on Google Maps, but overall these new rules are not good. I've always used the web form to make claims and have been very successful, but I can see that not having the phone option is a bummer.
EDIT: I guess there is still ambiguity regarding the 50 mile rule. Sometimes Google Maps comes up with 3 options to get from point A to point B. Will the BRG team use the mileage of the quickest route from point A to point B, or will they use the option that has the shortest route, but may not be the quickest? For example:
Point A to Point B
Option 1: 51 miles 50 minutes
Option 2: 48 miles 55 minutes
Option 3: 45 miles 60 minutes
Would the above fall within the 50 mile rule?
EDIT: I guess there is still ambiguity regarding the 50 mile rule. Sometimes Google Maps comes up with 3 options to get from point A to point B. Will the BRG team use the mileage of the quickest route from point A to point B, or will they use the option that has the shortest route, but may not be the quickest? For example:
Point A to Point B
Option 1: 51 miles 50 minutes
Option 2: 48 miles 55 minutes
Option 3: 45 miles 60 minutes
Would the above fall within the 50 mile rule?
Jul 31, 2013, 6:19 pm
#4420
Join Date: May 2004
Location: DAY
Posts: 513
“Within fifty (50) miles” means within fifty (50) miles when seeking directions between locations on Google Maps.
Jul 31, 2013, 7:35 pm
#4421
Join Date: Jun 2002
Programs: Hyatt Explorist, IHG Platinum, Celebrity Cruises Elite Plus
Posts: 1,259
Jul 31, 2013, 7:51 pm
#4422
Join Date: Jul 2013
Location: SFO, moonlights around Asia
Programs: AA Plat
Posts: 50
There is a distance tool in Google Maps(classic version), under the labs section, I don't know if they use that but I do for some work stuff as a shortcut when I'm lazy (don't tell my boss haha). It measures the direct distance not the driving distance, so maybe that's what they mean by using Maps. Again best if you phone in while you can to clarify this as they would give a better answer than any of us here since they are the ones who decide if they claim qualifies or not
Jul 31, 2013, 8:34 pm
#4423
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,819
There is a distance tool in Google Maps(classic version), under the labs section, I don't know if they use that but I do for some work stuff as a shortcut when I'm lazy (don't tell my boss haha). It measures the direct distance not the driving distance, so maybe that's what they mean by using Maps. Again best if you phone in while you can to clarify this as they would give a better answer than any of us here since they are the ones who decide if they claim qualifies or not
Aug 1, 2013, 8:48 am
#4425
Join Date: Oct 2008
Posts: 255
I wonder when they're going to update their individual hotel sites with the new T&C. Right now, there is a mismatch...
http://www.ihg.com/holidayinn/hotels...rms-conditions
http://www.ihg.com/holidayinn/hotels...rms-conditions