Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Nov 20, 2012, 9:54 am
#2432
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
Nov 20, 2012, 10:12 am
#2433
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
This is new to me
Just filed a claim about 30 mins ago and I got this:
That's definitely new, anyone got the same message?
Thank you for contacting our office regarding the Best Price Guarantee in reference to rates at the xxxxxx. We appreciate the opportunity to assist you with this matter.
While we are verifying your claim and in lieu with the current updates with our terms, may we have the name of your secondary guest? We look forward to your response.
Thank you in advance!
While we are verifying your claim and in lieu with the current updates with our terms, may we have the name of your secondary guest? We look forward to your response.
Thank you in advance!
Nov 20, 2012, 10:17 am
#2434
Join Date: Sep 2006
Location: Arrecife
Programs: BA Silver, TK Silver, HH Diamond, IHG Plat AMB
Posts: 2,441
Had it a couple of times. If you put two adults, you will need to provide the name of the second guest.
In fact, in one email case, they wouldn't proceed with the claim until the name of the second guest was provided.
In fact, in one email case, they wouldn't proceed with the claim until the name of the second guest was provided.
Nov 20, 2012, 10:25 am
#2435
Join Date: Sep 2012
Location: ZRH, CGN
Programs: AA Gold, *G
Posts: 257
Yep, this has been the case recently... start booking for 1 person?
Nov 20, 2012, 10:38 am
#2436
Suspended
Join Date: Sep 2009
Programs: Gold, plat, diamond and more
Posts: 3,360
Nov 20, 2012, 11:24 am
#2437
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
If you book 1 adult and 2 show up then you are in trouble:
The reservation is non-transferable and the name on the reservation must remain the same. Changes to the reservation such as number of adults, length of stay, dates of stay, type of room and such are not allowed and would mean the forfeiture of your free night. Valid government issued ID is required upon check-in.
Nov 20, 2012, 11:47 am
#2438
Suspended
Join Date: Sep 2009
Programs: Gold, plat, diamond and more
Posts: 3,360
Wont be a problem, as long as you are there. This is to prevent fraud where you are not there.
Nov 20, 2012, 11:53 am
#2439
Join Date: Jul 2002
Location: Boston, MA
Posts: 905
i have a BRG that i can no longer use. should i cancel it? i thought i read if i cancel they can charge me? better to no show??
Nov 20, 2012, 12:20 pm
#2440
Join Date: Aug 2011
Programs: delta skymiles
Posts: 68
Helping someone doing this, is it possible for that person to use a credit card that does not have her name on and yet I am not sure if this person is an authorized user of the card.
Nov 20, 2012, 12:27 pm
#2442
Suspended
Join Date: Sep 2009
Programs: Gold, plat, diamond and more
Posts: 3,360
Recently done that successfully. However have not stayed yet. IIRC the page doesnt ask for cardholders name.
Nov 20, 2012, 12:30 pm
#2443
Join Date: Aug 2011
Programs: delta skymiles
Posts: 68
But all right if the applicant checks in and give the room number right away to other ppl so they can come in without check in, am I correct or is it a legit way of working around the written policy?
Nov 20, 2012, 12:47 pm
#2444
Suspended
Join Date: Sep 2009
Programs: Gold, plat, diamond and more
Posts: 3,360
Nov 20, 2012, 1:40 pm
#2445
Join Date: Aug 2009
Location: Germany
Posts: 1,244
They are trying to cheat me. I've got the screenshot that i asked them about. i saw there, that they used the wrong search term on the site. after i told them, they send me a different screenshot. should i really believe they made different screenshots for different search terms withing 24 hours after my claim? why they didn't send the correct one first? i'm pretty sure they just made it just now and of course the rate isnt available anymore.
even they have to give me an answer withing the 24 hours, so i could explain them how to find the rate if they couldn't.
then i asked them to cancel the booking without penalties. after that i got an email that my reservation was changed (but actually everything was the same like i booked it). some minutes later they wrote me they have read only access and if i want to cancel i have to deal with the hotel by myself.
even they have to give me an answer withing the 24 hours, so i could explain them how to find the rate if they couldn't.
then i asked them to cancel the booking without penalties. after that i got an email that my reservation was changed (but actually everything was the same like i booked it). some minutes later they wrote me they have read only access and if i want to cancel i have to deal with the hotel by myself.