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Delhi IGI [DEL] connection/departure experience reports

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Old Jan 6, 2022, 1:47 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: TheBagman
Terminal 3 at DEL handles all international flights as well as domestic flights of Air India, Vistara and Air Asia India.You can transit D-I, I-D, I-I and D-D.

I-I transfer desks are open as of August 2022.

Below are the details for transit within T3.

A. Domestic to international transit at T3:

If both your domestic and international flights are on a single ticket, your baggage will be checked through at the origin airport itself and you should get your onward boarding passes there as well.
At DEL there are 5 ways to get from arrivals to departures (one level up), listed here in order of least walking to most walking.


1. Domestic - intl transfer gate: After you deplane from your domestic flight (or get off the bus) and go down the escalator (or stay on the same level coming from a bus) there is a special facility for transit passengers in the hall with the copper hands on the wall (red gate in the image below). It leads directly to immigration counters and security check after which you can access departure gates, lounges etc. Service on this entry point are hit or miss, but will save you a lot of walking. There are AI and AF-KL agents roaming the queues and will fast track you if running late. However, this only works if you already have your boarding pass for your International flight, have checked your luggage through from your point of origin, and have less than 4 hours between your domestic and international flights. If you are on separate tickets, have more than 4 hours for your international flight, or the lines are too long try one of the other options below.


2. Transfer desk in the middle of the arrivals concourse: always crowded. Here you could theoretically drop your bags and take the lift up to the security or checkin desks. Its a night mare, never used it due to crowding.

3. The escalator & lift on the international end: collect your bags, turn LEFT when you exit the first set of doors after the baggage belt. At the complete end of the concourse a lonely CISF jawan polices that way up. S/he will check if you have a international onward ticket/BP or send you packing to the other ways. Once you go up you get into a glass walled holding pen with yet another CISF checkpoint that will only let you ínto the checkin area if your flight is in 4h or less.
4. Escalator & lift on the domestic end: collect your bags, turn right when you exit the first set of doors after the baggage belt. At the complete end of the concourse a lonely CISF jawan polices that way up. S/he will check if you have a domestic onward ticket/BP or send you packing to the other ways. Once you go up everything is cordoned off and you are shown out the terminal by the CISF guy sitting at the glass door to the checkin area you end up curbside and have to enter the terminal again.

5. Just walking out as if you want to go to Delhi: here you exit the terminal and pretend to be a regular pax arriving in Delhi. Once you exit there are walk escalators where you push your cart on and get transported to the departure level. Select one of the many gates where there are no major lines and enter the checkin area.

B. International to domestic transit at T3:

For Air India I-D flights where your domestic flight is from AI 010-399 or 900-999, you will follow the procedure for I-I transfers (see this for details). Otherwise follow the procedure given below.

For all other flights, you will go through immigration in Delhi. After immigration you have to collect your bags and go through customs. Then follow steps 3, 4 or 5 in the section above.

Security will generally not allow entry into the domestic terminal until T-4 (four hours before the departure of your flight).

Transit hotel: For overnight transit (int'l flight arriving at night and domestic connection departing following morning), the transit hotel within Terminal 3 (IHG Holiday Inn Express) is perfectly acceptable. And the views of the tarmac when having the included breakfast aren't bad. You need to have a domestic flight departing from T3 in order to use it. The T-4 restriction does not apply to use the transit hotel. But it goes for quite a premium in rates over what the other hotels in the area cost (if willing to exit the terminal building for overnight stays). To reach, turn right after Customs and look for the Holiday Inn Express help desk inside the terminal. Staff will escort you to the hotel and help with other formalities.

For other terminals:
T2 is a (long) walk from T3. Exit the terminal, turn left and follow the signs.
T1 is ~8km by road and takes about 15 minutes by taxi. There is also a shuttle bus outside the terminal which is free if you are a woman or have a boarding pass for an onward flight, and costs INR 25 otherwise. There are no airside connections.


C. International to International transfer

After landing look for the board saying "International Transfers" (DO NOT go through immigration).

1. If you are on a single ticket and already have boarding pass in hand with "DT" (Direct Transfer) printed on it, walk past the transfer desks and go through transit security. Then you can proceed to the departure lounges and gates. Note: if your boarding pass does not have "DT" printed on it, you need to talk to the transfer desk, otherwise the I-I security checkpoint will likely not let you through and send you back to the transfer desk.

2. If you have separate tickets or don't have your onward boarding pass in hand, you have to go to the transfer desk where the airline staff will check documents and issue your onward boarding pass. You cannot check-in online or get an e-Boarding Passes for international flights out of India. Check-in generally opens 4 hours before and closes 60-75 minutes before departure. Then go through transit security as in point 1.

3. There are no priority security lanes in transit security so it is advisable to keep adequate time (>2 hrs) between connecting flights even if you are in F or J.

4. If you have separate tickets, in addition it is advisable to hold an Indian visa or e-visa as you may be denied boarding at origin otherwise.

5. A transit hotel for overnight stays (up to 24 hours) is available after transit security.



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Delhi IGI [DEL] connection/departure experience reports

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Old May 7, 2019, 8:29 am
  #451  
 
Join Date: Jun 2016
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Originally Posted by Keyser
2 hours should be enough....there is no separate line for international to domestic transfers....you will have to go through immigration, baggage collection & customs like anyone else....typically this doesn't take me more than 30-45 minutes so if your incoming flight is on time then you will easily make it to the vistara check-in counter an hour before your next flight....
Thanks, didn't have to stress test this since my inbound was late and got moved to later flight giving me 3 hours and bit in between flights. But you're right, it took me roughly 40 mins
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Old May 7, 2019, 3:04 pm
  #452  
 
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After Pakistani air space restrictions,UA cancelled DEL-EWR leg of my original ticket. It is an award ticket on UA metal - travelling in June. New routing is PNQ-DEL-NRT-IAH-TUL. My halt in DEL is just 1 hr. My understanding is there is a small chance I will get thru' checkin at PNQ and I won't have to check my bag in again at DEL.In the event I do not get it, I will be out of luck and most likely miss my DEL-NRT leg which is on ANA.

I would like your thoughts on my chances of making the connection. And options in case I miss it. Does UA rebook the alternative or ANA does? How badly would either of them treat me as it is an award ticket? Is better for me to reconsider and cancel this whole thing PNQ-DEL-NRT-IAH-TUL and get a paid ticket even though it is crazy expensive?

Thanks, for your help.

Last edited by indiafan; May 7, 2019 at 3:05 pm Reason: clarity
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Old May 7, 2019, 7:38 pm
  #453  
 
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Originally Posted by indiafan
After Pakistani air space restrictions,UA cancelled DEL-EWR leg of my original ticket. It is an award ticket on UA metal - travelling in June. New routing is PNQ-DEL-NRT-IAH-TUL. My halt in DEL is just 1 hr. My understanding is there is a small chance I will get thru' checkin at PNQ and I won't have to check my bag in again at DEL.In the event I do not get it, I will be out of luck and most likely miss my DEL-NRT leg which is on ANA.

I would like your thoughts on my chances of making the connection. And options in case I miss it. Does UA rebook the alternative or ANA does? How badly would either of them treat me as it is an award ticket? Is better for me to reconsider and cancel this whole thing PNQ-DEL-NRT-IAH-TUL and get a paid ticket even though it is crazy expensive?

Thanks, for your help.
PNQ-DEL is on AI and it's all on the same UA award ticket? If so, no problems getting your bag checked all the way to IAH.
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Old May 8, 2019, 1:10 am
  #454  
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Bags will be tagged all the way till TUL, you will see it again in IAH to take it thru customs. Crazy routing though. You will get the boarding passes for ANA in PNQ from AI.
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Old Jun 11, 2019, 10:37 am
  #455  
 
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I've read this entire thread and still am not sure if the transfer desk can handle my situation.

Arriving from YVR on AC at 5:40am, then departing on Vistara to PNQ at 10:25am. One of us has an E-Visa and the other a multiple entry 5 year visa. Vistara flight has same record locator number as my Swiss departure from BOM 10 days later. No checked bags.

Vistara website says: Through check-in will be available on selected partner airlines only: ANA, British Airways, Emirates, Ethiopian Airlines, Finnair, Japan Airlines, KLM, Qatar Airways, SilkAir, Singapore Airlines, Srilankan Airlines, Swiss Air, United Airlines and Virgin Atlantic. Please note that the same will only be valid if the entire journey is on the same ticket number. So, I am thinking we won't be able use transfer desk, even though we are getting to YVR on a United flight. To be clear, I can see all of my flights on both Vistara and Swiss websites.

Would love to avoid 3 hour E-Visa hell that I endured in Oct 2017. Can any expert here provide clarity?

Many thanks in advance.
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Old Jun 12, 2019, 1:28 am
  #456  
 
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Folks,
Similar to the previous post, plenty of solid advice on the thread but reassurance sought nonetheless.

Arriving at DEL from NRT on JL749 at 16:45 and departing on BA142 to LHR at 01:50 the next morning.
I’m travelling on separate PNRs with no checked bags. JAL have been made aware of the onward flight to LHR as my final destination.
Am I correct in thinking that I cango through international transit and not have to exit through immigration and come back in?
Thanks in advance.
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Old Jun 12, 2019, 6:19 am
  #457  
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Originally Posted by bmoore2310
Arriving from YVR on AC at 5:40am, then departing on Vistara to PNQ at 10:25am. One of us has an E-Visa and the other a multiple entry 5 year visa. Vistara flight has same record locator number as my Swiss departure from BOM 10 days later. No checked bags.
[...]
Would love to avoid 3 hour E-Visa hell that I endured in Oct 2017. Can any expert here provide clarity?
Since you want to go to PQ you will have to enter India upon arrival in DEL. If you don't have a Visa, you will have to queue in the Evisa queue, unless the multiple entry evisa was already stamped in your passport during the last visit. Vistara cannot help you skip the line.



Originally Posted by Gdwud
Arriving at DEL from NRT on JL749 at 16:45 and departing on BA142 to LHR at 01:50 the next morning.
I’m travelling on separate PNRs with no checked bags. JAL have been made aware of the onward flight to LHR as my final destination.
Am I correct in thinking that I cango through international transit and not have to exit through immigration and come back in?
Your problem will be that there is no BA rep available when you land at 5pm. So if you don't have a visa to enter India you will have to wait in front of the transfer desk before transit security till the BA office is available around 4-5 hours before scheduled departure.
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Old Jun 12, 2019, 6:38 am
  #458  
 
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Thanks for pointing that out! Would it help if I am checked in online and have a web-printed boarding card?
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Old Jun 12, 2019, 3:35 pm
  #459  
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Originally Posted by Gdwud
Thanks for pointing that out! Would it help if I am checked in online and have a web-printed boarding card?
No self printing of boarding passes allowed for intl departures. Double check the BA website.
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Old Jun 28, 2019, 7:25 am
  #460  
 
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Originally Posted by PiperAtGatesofDawn
Since it's a single ticket and <24 hours... they should through check.
Actually, at MEL they asked me if I was staying at the airport, or going outside. If I went outside they couldn't check the bags through. So naturally I said that I would be staying in the airport.

At DEL I just went out through immigration and customs with my hand luggage (I had a visa). When returning to the airport, I went straight to immigration, but they noticed the T for transit on my boarding pass and wouldn't let me through (to my great surprise). I went to the checkin desk, and with the help of two levels of supervisor eventually got a new boarding pass without the T (the first attempts to just reprint the boarding pass failed), and I ensured that my bag's were still checked through (they called to locate them). No more problems, and bags were first out at destination.

A worthwhile exercise, so I am posting here for others to benefit.
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Old Jun 29, 2019, 9:22 am
  #461  
 
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Ouch... thanks for sharing your experience.

Trust India & AI to introduce the most absurd and unmeaningful bureaucracy that they can.
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Old Jul 21, 2019, 3:11 am
  #462  
 
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Originally Posted by Keyser
in theory the transfer desk can do this....the tricky bit will be finding a sq agent in the transfer area if they are not available at the transfer desk when you arrive....
I am in a similar scenario. Flying into DEL at around 6 am but depart on MH at 1 pm. Will there be anyone at the transfer counter to issue me a boarding pass for MH, if not typically what time will the counter be staffed?

Last edited by carrotjuice; Jul 21, 2019 at 3:24 am
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Old Jul 21, 2019, 4:06 am
  #463  
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Originally Posted by carrotjuice
I am in a similar scenario. Flying into DEL at around 6 am but depart on MH at 1 pm. Will there be anyone at the transfer counter to issue me a boarding pass for MH, if not typically what time will the counter be staffed?
typically 3-4 hours before your flight....
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Old Jul 21, 2019, 5:58 am
  #464  
 
Join Date: Apr 2007
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Originally Posted by Keyser
typically 3-4 hours before your flight....
Ouch. A 7 hour transit is now making me rethink the sanity of my original plan...
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Old Jul 22, 2019, 8:07 pm
  #465  
 
Join Date: Aug 2009
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Hello FT gurus - Sorry if this is in the wrong thread, feel free to redirect me!

Family of 4 with 2 young kids making first time trip to India in November and considering SFO-DEL-BDQ routing on Air India. A few questions:

1. How does Air India compare to US airlines and Emirates? We are concerned about service levels and cleanliness. We do not have meaningful status on any airlines any more, and business class looks too pricey!
2. Flight has a 1:55 minute layover in DEL. I presume we will need to clear passport control and customs in DEL and then get our bags checked to BDQ. Is this too tight to comfortably rely on? It seems like another option would be to book with IndiGo to BDQ which would give us another hour or so, but will that add complications (different terminal, separate tickets, etc)?

Sorry for the simplistic questions, we are excited about the trip but are still trying to figure out logistics. Thank you for any help!
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