Indigo schedule change question
Oct 22, 2024 | 8:11 am
#1
Original Poster
Join Date: Feb 2015
Posts: 1,198
Indigo schedule change question
Hello all - We booked an Indigo non-stop flight that was departing around 4PM, landing 6PM.
However a schedule change has the flight leaving 9:30 PM and landing 11:30PM.
There are no other non-stops on that day (on any airline).
THere is a one stop 6E (leaving 1PM, landing 6PM).
Do I need to get with the 6E call center to change to the one-stop option?
Original non-stop flight was the highest fare class (allows changes, 999rupee cancel fee)
Will I have to likely pay "fare differences" or "change fees" to get the one-stop?
Any gotchas??
However a schedule change has the flight leaving 9:30 PM and landing 11:30PM.
There are no other non-stops on that day (on any airline).
THere is a one stop 6E (leaving 1PM, landing 6PM).
Do I need to get with the 6E call center to change to the one-stop option?
Original non-stop flight was the highest fare class (allows changes, 999rupee cancel fee)
Will I have to likely pay "fare differences" or "change fees" to get the one-stop?
Any gotchas??
Oct 24, 2024 | 10:03 am
#4
Join Date: Jul 2017
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Hello all - We booked an Indigo non-stop flight that was departing around 4PM, landing 6PM.
However a schedule change has the flight leaving 9:30 PM and landing 11:30PM.
There are no other non-stops on that day (on any airline).
THere is a one stop 6E (leaving 1PM, landing 6PM).
Do I need to get with the 6E call center to change to the one-stop option?
Original non-stop flight was the highest fare class (allows changes, 999rupee cancel fee)
Will I have to likely pay "fare differences" or "change fees" to get the one-stop?
Any gotchas??
However a schedule change has the flight leaving 9:30 PM and landing 11:30PM.
There are no other non-stops on that day (on any airline).
THere is a one stop 6E (leaving 1PM, landing 6PM).
Do I need to get with the 6E call center to change to the one-stop option?
Original non-stop flight was the highest fare class (allows changes, 999rupee cancel fee)
Will I have to likely pay "fare differences" or "change fees" to get the one-stop?
Any gotchas??
They would want to accomodate you on a one stop vs. potentially losing your business. So they'll happily put you on a one stop route. Call in.
Oct 24, 2024 | 5:41 pm
#5
Original Poster
Join Date: Feb 2015
Posts: 1,198
You don't have to pay anything. Schedule changes of over 1 hour entitles you to a full refund, plus compensation if this is done less than 2 weeks before your scheduled flight.
They would want to accomodate you on a one stop vs. potentially losing your business. So they'll happily put you on a one stop route. Call in.
They would want to accomodate you on a one stop vs. potentially losing your business. So they'll happily put you on a one stop route. Call in.
Oct 25, 2024 | 3:58 am
#6
Join Date: Oct 2009
Programs: IHG Platinum
Posts: 1,267
Piling onto this thread for a similar predicament.
Due to a schedule change by the Indigo, what was supposed to be a 2hr 50 mins transit in SIN, has now become a 8hrs 5mins transit.
Routing being MEL - SIN - MAA.
Basically the flight they originally booked us (SIN - MAA) on has been shifted to an earlier time, hence the shift to the next available service which is 8 hrs later.
Any lounge visit compensation can be expected from Indigo for this ?
Due to a schedule change by the Indigo, what was supposed to be a 2hr 50 mins transit in SIN, has now become a 8hrs 5mins transit.
Routing being MEL - SIN - MAA.
Basically the flight they originally booked us (SIN - MAA) on has been shifted to an earlier time, hence the shift to the next available service which is 8 hrs later.
Any lounge visit compensation can be expected from Indigo for this ?
Oct 25, 2024 | 11:00 am
#7
Join Date: Jul 2017
Programs: KrisFlyer Gold, Marriott & SPG Plat, Hilton Gold, ShangriLa Jade, Enterprise Plat, Taj Gold
Posts: 3,766
Piling onto this thread for a similar predicament.
Due to a schedule change by the Indigo, what was supposed to be a 2hr 50 mins transit in SIN, has now become a 8hrs 5mins transit.
Routing being MEL - SIN - MAA.
Basically the flight they originally booked us (SIN - MAA) on has been shifted to an earlier time, hence the shift to the next available service which is 8 hrs later.
Any lounge visit compensation can be expected from Indigo for this ?
Due to a schedule change by the Indigo, what was supposed to be a 2hr 50 mins transit in SIN, has now become a 8hrs 5mins transit.
Routing being MEL - SIN - MAA.
Basically the flight they originally booked us (SIN - MAA) on has been shifted to an earlier time, hence the shift to the next available service which is 8 hrs later.
Any lounge visit compensation can be expected from Indigo for this ?
Oct 25, 2024 | 11:07 pm
#8
Join Date: Oct 2009
Programs: IHG Platinum
Posts: 1,267
There used to be some rule before where in if a transit exceeded 8 hours then the airline would need to sort out a hotel stay for that duration. Assuming there's no other earlier connection.
Of course, not sure how much that applies these days for LCC's. And in this case it's a mixed itinerary-partially Full service and partially LCC.
Last edited by quarryking; Oct 25, 2024 at 11:08 pm Reason: info add
Oct 26, 2024 | 4:55 am
#9
Join Date: Jul 2017
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Yes a Single PNR for a round trip MAA - SIN - MEL.
There used to be some rule before where in if a transit exceeded 8 hours then the airline would need to sort out a hotel stay for that duration. Assuming there's no other earlier connection.
Of course, not sure how much that applies these days for LCC's. And in this case it's a mixed itinerary-partially Full service and partially LCC.
There used to be some rule before where in if a transit exceeded 8 hours then the airline would need to sort out a hotel stay for that duration. Assuming there's no other earlier connection.
Of course, not sure how much that applies these days for LCC's. And in this case it's a mixed itinerary-partially Full service and partially LCC.
Oct 26, 2024 | 8:08 pm
#10
Join Date: Oct 2009
Programs: IHG Platinum
Posts: 1,267
I highly doubt they'd sort out lounge access in SIN.
The flight they've currently put us on is the next nearest available flight.
The one we were originally scheduled on has been brought forward and hence the MEL - SIN doesn't land in time to make it for that.
Oct 27, 2024 | 2:19 am
#11
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Is it the nearest available 6E flight... or just the nearest available flight. In case it's not the nearest available flight (any airlines). Your argument should be "8 hours massive transit time... coming from a long flight as it is... young/old people travelling... such a long delay is not acceptable" and the like. Escalate to supervisor. I'm not sure how far that will get you... but that should be your angle. If that doesn't work then food vouchers etc. I don't know if they'll provide more if that.
Oct 27, 2024 | 4:24 am
#12
Join Date: Oct 2009
Programs: IHG Platinum
Posts: 1,267
Yeah. CS said "Go harass someone else about this."
Is it the nearest available 6E flight... or just the nearest available flight. In case it's not the nearest available flight (any airlines). Your argument should be "8 hours massive transit time... coming from a long flight as it is... young/old people travelling... such a long delay is not acceptable" and the like. Escalate to supervisor. I'm not sure how far that will get you... but that should be your angle. If that doesn't work then food vouchers etc. I don't know if they'll provide more if that.
Is it the nearest available 6E flight... or just the nearest available flight. In case it's not the nearest available flight (any airlines). Your argument should be "8 hours massive transit time... coming from a long flight as it is... young/old people travelling... such a long delay is not acceptable" and the like. Escalate to supervisor. I'm not sure how far that will get you... but that should be your angle. If that doesn't work then food vouchers etc. I don't know if they'll provide more if that.
Not sure on what IATA's rules are in this situation and hence no starting point when checking with the airline.
This would be the nearest 6E flight that they've rescheduled us on. I doubt putting us on another flight (non 6E) is an option even, since this is a 6E ticket, codesharing with Qantas for the leg to MEL.
Oct 27, 2024 | 8:19 pm
#13
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Yes, pretty much unfortunately.
Not sure on what IATA's rules are in this situation and hence no starting point when checking with the airline.
This would be the nearest 6E flight that they've rescheduled us on. I doubt putting us on another flight (non 6E) is an option even, since this is a 6E ticket, codesharing with Qantas for the leg to MEL.
Not sure on what IATA's rules are in this situation and hence no starting point when checking with the airline.
This would be the nearest 6E flight that they've rescheduled us on. I doubt putting us on another flight (non 6E) is an option even, since this is a 6E ticket, codesharing with Qantas for the leg to MEL.
My point is spending 20 minutes on the phone with 6E, asking, demanding, yelling or whatever is time well spent in an effort to reduce an 8 hour layover.
Oct 27, 2024 | 9:08 pm
#14
Join Date: Oct 2009
Programs: IHG Platinum
Posts: 1,267
By DCGA rules you absolutely can be put on any carrier and aren't restricted to 6E. Since this is a 6E ticket that would be easier for them. Whether they will want to do it or not is a different matter.
My point is spending 20 minutes on the phone with 6E, asking, demanding, yelling or whatever is time well spent in an effort to reduce an 8 hour layover.
My point is spending 20 minutes on the phone with 6E, asking, demanding, yelling or whatever is time well spent in an effort to reduce an 8 hour layover.
Any idea, what would be the minimum permissible transfer time between 2 international flights ?
Oct 27, 2024 | 10:38 pm
#15
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