Indigo schedule change question
 

Hello all - We booked an Indigo non-stop flight that was departing around 4PM, landing 6PM.
However a schedule change has the flight leaving 9:30 PM and landing 11:30PM.

There are no other non-stops on that day (on any airline).
THere is a one stop 6E (leaving 1PM, landing 6PM).

Do I need to get with the 6E call center to change to the one-stop option?
Original non-stop flight was the highest fare class (allows changes, 999rupee cancel fee)

Will I have to likely pay "fare differences" or "change fees" to get the one-stop?

Any gotchas??

They have the ability to shift you to the one-stop flight without any further payment. Call them & try.

THank you! Will update!

You don't have to pay anything. Schedule changes of over 1 hour entitles you to a full refund, plus compensation if this is done less than 2 weeks before your scheduled flight.

They would want to accomodate you on a one stop vs. potentially losing your business. So they'll happily put you on a one stop route. Call in.

:tu:

Piling onto this thread for a similar predicament.

Due to a schedule change by the Indigo, what was supposed to be a 2hr 50 mins transit in SIN, has now become a 8hrs 5mins transit.
Routing being MEL - SIN - MAA.

Basically the flight they originally booked us (SIN - MAA) on has been shifted to an earlier time, hence the shift to the next available service which is 8 hrs later.

Any lounge visit compensation can be expected from Indigo for this ?

You're on a single ticket? I don't think 6E offers access to any lounge anywhere - and if they don't I don't think they can offer that as compensation.

Yes a Single PNR for a round trip MAA - SIN - MEL.

There used to be some rule before where in if a transit exceeded 8 hours then the airline would need to sort out a hotel stay for that duration. Assuming there's no other earlier connection.

Of course, not sure how much that applies these days for LCC's. And in this case it's a mixed itinerary-partially Full service and partially LCC.

Did you try calling them to see if they can put you on another flight? Fight with them that 8 hours is unacceptable and escalate to the supervisor... that may (or may not) get you a better outcome.

I Did ring in and try my luck. They've asked us to reach out to the 6E folks at SIN once we land there and check for possible lounge access. But the agent wasn't guaranteeing the same.
I highly doubt they'd sort out lounge access in SIN.

The flight they've currently put us on is the next nearest available flight.
The one we were originally scheduled on has been brought forward and hence the MEL - SIN doesn't land in time to make it for that.

Yeah. CS said "Go harass someone else about this."

Is it the nearest available 6E flight... or just the nearest available flight. In case it's not the nearest available flight (any airlines). Your argument should be "8 hours massive transit time... coming from a long flight as it is... young/old people travelling... such a long delay is not acceptable" and the like. Escalate to supervisor. I'm not sure how far that will get you... but that should be your angle. If that doesn't work then food vouchers etc. I don't know if they'll provide more if that.

Yes, pretty much unfortunately.
Not sure on what IATA's rules are in this situation and hence no starting point when checking with the airline.

This would be the nearest 6E flight that they've rescheduled us on. I doubt putting us on another flight (non 6E) is an option even, since this is a 6E ticket, codesharing with Qantas for the leg to MEL.

By DCGA rules you absolutely can be put on any carrier and aren't restricted to 6E. Since this is a 6E ticket that would be easier for them. Whether they will want to do it or not is a different matter.

My point is spending 20 minutes on the phone with 6E, asking, demanding, yelling or whatever is time well spent in an effort to reduce an 8 hour layover.

Just checked and looks like the revised 6E service they've put us on is indeed the first flight of the day to MAA (both for 6E and among all carrier options on this route)

Any idea, what would be the minimum permissible transfer time between 2 international flights ?

MCT varies between airlines even at the same airport. At SIN I'd assume it's about an hour.