Reserving specific booking class

Old Oct 28, 19, 11:57 am
  #1  
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Reserving specific booking class

I'm hoping for some expert advice from AI travellers on how to purchase a specific booking class on an AI domestic flight. I would like to travel next month from DEL to UDR in a specific booking class (G), so I'm able to maximize the points received on my aeroplan account. Given that I'm based overseas, I'm unable to purchase the ticket via an AI toll-free reservation agent, since (s)he is only allowed to take credit cards from India. Does anyone know of an online travel website, where I can purchase the ticket via a specific booking class? Amex Travel doesn't have an agreement with AI, given that the company doesn't accept this credit card and Expedia doesn't offer AI as an option either.

I don't understand why AI can't take the international credit card information from overseas guests and when you arrive in India, you show proof of the credit card and your identification to ensure that no fraudulent activity occurred, similar to Eva Airways policy.
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Old Oct 29, 19, 5:33 am
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not aware of any online ta where you can purchase in a specific class....the only thing i can think of is contacting a local travel agent....if you are interested then i can pm you the number & email of a couple of agencies my firm uses....
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Old Oct 29, 19, 6:02 am
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Which toll free number are you calling? I can't believe what you're saying is correct (even if this is AI). AI has offices and toll free numbers from around the world. I can't imagine those don't accept non Indian credit cards even for domestic flights.

You can trying going the TA route or call the nearest AI offices to see if they can help if you if the international toll free numbers don't get you someone who can.
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Old Oct 29, 19, 3:12 pm
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Originally Posted by PiperAtGatesofDawn View Post
Which toll free number are you calling? I can't believe what you're saying is correct (even if this is AI). AI has offices and toll free numbers from around the world. I can't imagine those don't accept non Indian credit cards even for domestic flights.

You can trying going the TA route or call the nearest AI offices to see if they can help if you if the international toll free numbers don't get you someone who can.
Sadly, I wish this revelation was inaccurate. When I contacted AI's Canadian office toll-free reservations number, it is redirected to the AI call centre in India, and this policy was reiterated to me twice. I tried HUCA in the hopes that the first person didn't have a clue what they were telling me.
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Old Oct 29, 19, 3:26 pm
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Originally Posted by qrctraveller View Post
Sadly, I wish this revelation was inaccurate. When I contacted AI's Canadian office toll-free reservations number, it is redirected to the AI call centre in India, and this policy was reiterated to me twice. I tried HUCA in the hopes that the first person didn't have a clue what they were telling me.
Wow! That's bad and absurd. Try calling the AI Office in Toronto and ask them to book it. Or visit them if you can. Otherwise a TA would be your only hope.

Doesn't the new booking portal airindia.in allow you to choose a fare bucket that works for you?
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Old Oct 29, 19, 3:31 pm
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Originally Posted by Keyser View Post
not aware of any online ta where you can purchase in a specific class....the only thing i can think of is contacting a local travel agent....if you are interested then i can pm you the number & email of a couple of agencies my firm uses....
Hi Keyser,

I was able to reserve the specific booking class by calling Cheapoair's toll-free number.
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Old Oct 30, 19, 2:27 am
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Originally Posted by qrctraveller View Post
I'm hoping for some expert advice from AI travellers on how to purchase a specific booking class on an AI domestic flight. I would like to travel next month from DEL to UDR in a specific booking class (G), so I'm able to maximize the points received on my aeroplan account. Given that I'm based overseas, I'm unable to purchase the ticket via an AI toll-free reservation agent, since (s)he is only allowed to take credit cards from India. Does anyone know of an online travel website, where I can purchase the ticket via a specific booking class? Amex Travel doesn't have an agreement with AI, given that the company doesn't accept this credit card and Expedia doesn't offer AI as an option either.

I don't understand why AI can't take the international credit card information from overseas guests and when you arrive in India, you show proof of the credit card and your identification to ensure that no fraudulent activity occurred, similar to Eva Airways policy.
Originally Posted by qrctraveller View Post
Hi Keyser,

I was able to reserve the specific booking class by calling Cheapoair's toll-free number.
This might not be useful for you since you have already purchased your ticket, but, AI does accept US (as well as India) issued AMEX ONLINE and in-person at the check-in desks / airport ticketing offices. I normally use my US-issued AMEX for the 5x. Now, finding a specific booking code online or dealing with their reps on phone is a whole another story!
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Old Oct 30, 19, 2:58 am
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Originally Posted by qrctraveller View Post
Hi Keyser,

I was able to reserve the specific booking class by calling Cheapoair's toll-free number.
great....glad it worked out....
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Old Oct 30, 19, 3:14 am
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Originally Posted by AvidFlyer1990 View Post
dealing with their reps on phone is a whole another story!
you can say that again....its a comedy of errors most of the time....

yesterday i booked an award ticket online, using ai miles on ua....after that i called to get my ua pnr so that i could use the ua app to check-in & select my seat....there was a long hold period & i was on hold for over 20 minutes....i hung up & tried again a few hours later....was on hold for another 20+ minutes & couldn't wait any longer so hung up again....

finally got through to them after another 20+ minute hold in the evening & i gave the agent my ai pnr....she went though the whole spiel of asking me my name, dob, email address, phone number, mother's maiden name, etc, etc & then asked me how she could help....i told her i needed my ua pnr for the flight & she responds back by saying the she cannot give me my 'united nations' pnr....i corrected her by saying it was 'united airlines' & not 'united nations' & asked why she can't retrieve the pnr....she replied saying they are not allowed to give the 'united nations' pnr....i once again corrected her on the name & told her that i have used miles to book on ua multiple times in the past & always call to get the ua pnr so it is definitely 'allowed' & she should check again....

she put me on hold for a minute & then comes back & tells me the air india & 'united nations' pnr is the same....i didn't bother with the name correction this time & told her that is not possible as the ai pnr has 5 characters & the ua pnr has 6 so she should check again & maybe ask a supervisor for help if she can't find it....another brief hold & then she comes back with the correct pnr....this time she called it the 'united airlines' pnr....

i would have hung up & called again if the call wait times weren't so long....i figured it would be better to spend 5-10 minutes explaining to her that united airlines & the united nations are two separate things than spend another 20 minutes on hold to get another agent who has no clue what they are doing....
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Old Oct 30, 19, 3:43 am
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Originally Posted by Keyser View Post
you can say that again....its a comedy of errors most of the time....

yesterday i booked an award ticket online, using ai miles on ua....after that i called to get my ua pnr so that i could use the ua app to check-in & select my seat....there was a long hold period & i was on hold for over 20 minutes....i hung up & tried again a few hours later....was on hold for another 20+ minutes & couldn't wait any longer so hung up again....

finally got through to them after another 20+ minute hold in the evening & i gave the agent my ai pnr....she went though the whole spiel of asking me my name, dob, email address, phone number, mother's maiden name, etc, etc & then asked me how she could help....i told her i needed my ua pnr for the flight & she responds back by saying the she cannot give me my 'united nations' pnr....i corrected her by saying it was 'united airlines' & not 'united nations' & asked why she can't retrieve the pnr....she replied saying they are not allowed to give the 'united nations' pnr....i once again corrected her on the name & told her that i have used miles to book on ua multiple times in the past & always call to get the ua pnr so it is definitely 'allowed' & she should check again....

she put me on hold for a minute & then comes back & tells me the air india & 'united nations' pnr is the same....i didn't bother with the name correction this time & told her that is not possible as the ai pnr has 5 characters & the ua pnr has 6 so she should check again & maybe ask a supervisor for help if she can't find it....another brief hold & then she comes back with the correct pnr....this time she called it the 'united airlines' pnr....

i would have hung up & called again if the call wait times weren't so long....i figured it would be better to spend 5-10 minutes explaining to her that united airlines & the united nations are two separate things than spend another 20 minutes on hold to get another agent who has no clue what they are doing....
Hahaha...Thanks for a good chuckle. "United Nations PNR" - this is EPIC!
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Old Oct 30, 19, 12:46 pm
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Originally Posted by AvidFlyer1990 View Post
This might not be useful for you since you have already purchased your ticket, but, AI does accept US (as well as India) issued AMEX ONLINE and in-person at the check-in desks / airport ticketing offices. I normally use my US-issued AMEX for the 5x. Now, finding a specific booking code online or dealing with their reps on phone is a whole another story!
Hi AvidFlyer1990

Sadly, AMEX ONLINE CANADA doesn't have AI as one of their flight options.
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Old Oct 31, 19, 7:52 am
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Originally Posted by Keyser View Post
yesterday i booked an award ticket online, using ai miles on ua....after that i called to get my ua pnr so that i could use the ua app to check-in & select my seat....there was a long hold period & i was on hold for over 20 minutes....i hung up & tried again a few hours later....was on hold for another 20+ minutes & couldn't wait any longer so hung up again....
Next time united nations (or the operating airline) directly, they usually look up the reservation based on flight date and name. BTW, I'm flying to the US tomorrow and have united flights as part of my LH ticket. In amadeus the RL command didn't yield and UA PNR number, so out of curiousity I plugged in the amadeus PNR into the UA.com website. To my surprise it pulled up the LH booking and showed the UA/Shares PNR code there. Maybe you could try it out with the AI PNR to see what happens.
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Old Oct 31, 19, 12:21 pm
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Originally Posted by oliver2002 View Post
Next time united nations (or the operating airline) directly, they usually look up the reservation based on flight date and name. BTW, I'm flying to the US tomorrow and have united flights as part of my LH ticket. In amadeus the RL command didn't yield and UA PNR number, so out of curiousity I plugged in the amadeus PNR into the UA.com website. To my surprise it pulled up the LH booking and showed the UA/Shares PNR code there. Maybe you could try it out with the AI PNR to see what happens.
i called ua to get the pnr the first time i used ai miles to book on ua....they weren't able to pull up the info....

the ai pnr doesn't work on ua....tried that as well....

the amadeus pnr works on some airlines....it used to work on 9w & works on dl as well....never tried it on ua though....
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Old Nov 1, 19, 11:54 am
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I needed a laugh - thanks

Originally Posted by Keyser View Post
you can say that again....its a comedy of errors most of the time....

yesterday i booked an award ticket online, using ai miles on ua....after that i called to get my ua pnr so that i could use the ua app to check-in & select my seat....there was a long hold period & i was on hold for over 20 minutes....i hung up & tried again a few hours later....was on hold for another 20+ minutes & couldn't wait any longer so hung up again....

finally got through to them after another 20+ minute hold in the evening & i gave the agent my ai pnr....she went though the whole spiel of asking me my name, dob, email address, phone number, mother's maiden name, etc, etc & then asked me how she could help....i told her i needed my ua pnr for the flight & she responds back by saying the she cannot give me my 'united nations' pnr....i corrected her by saying it was 'united airlines' & not 'united nations' & asked why she can't retrieve the pnr....she replied saying they are not allowed to give the 'united nations' pnr....i once again corrected her on the name & told her that i have used miles to book on ua multiple times in the past & always call to get the ua pnr so it is definitely 'allowed' & she should check again....

she put me on hold for a minute & then comes back & tells me the air india & 'united nations' pnr is the same....i didn't bother with the name correction this time & told her that is not possible as the ai pnr has 5 characters & the ua pnr has 6 so she should check again & maybe ask a supervisor for help if she can't find it....another brief hold & then she comes back with the correct pnr....this time she called it the 'united airlines' pnr....

i would have hung up & called again if the call wait times weren't so long....i figured it would be better to spend 5-10 minutes explaining to her that united airlines & the united nations are two separate things than spend another 20 minutes on hold to get another agent who has no clue what they are doing....
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