Feb 6, 2015, 12:35 am
Last edit by: GuyFromBOM
AI-FR FAQs
Flight Ops
AI - Web Check-In
Baggage Info
Air India - Flying Returns FFP
FFP - Earning
FFP - Redemption
Contact Details
Membership Kit Related
Flight Ops
- All Air India flights in the range AI10 - AI399 and AI900 - AI999 operate from International terminals.
- At BOM - CSIA, all Air India flights (domestic and international) operate from International Terminal : T2 - with effect from October 1, 2015
- At AMD - Ahmedabad SVP Airport, all Air India flights operate from International Terminal : T2- including flight AI614.
- Check-in desks close 45 minutes before STD (Domestic flights)
- Check-in desks close 60 minutes before STD (Domestic flights operating from International Terminal) (For International flights refer to the copy of eticket)
- AirIndia Express is the LCC subsidary of AI (all Y seating) and doesn't have FFP concept in their systems.
- All flights operating under 9I-xxxx series or AI 9xxx are operated by AirIndia Regional (aka Alliance Air - subsidary of AI). FFP benefits: Mileage Earning Only- NO REDEMPTION.
AI - Web Check-In
- Web Check-In facility is available for most AI operated flights (except flights operated by 9I) from 48 hours prior to departure.
- Web Check-In on Mobile
Baggage Info
- AI-FR members get excess baggage allowance of 10kgs (Silver Club), 20kgs (Gold & Maharaja Club) OR 1 piece (upto 23kgs / 50lbs) for Silver, Gold & Maharaja Club members.
- StarAlliance Gold members flying on AI flights, get excess baggage allowance of 20kgs OR 1 piece (upto 23kgs / 50lbs).
- AI Baggage Allowance
Air India - Flying Returns FFP
FFP - Earning
- Earning AI-FR miles on AI flights
- Earning AI-FR miles on StarAlliance partner flights
- Earning AI-FR miles on Code-share flights operated on behalf of AI
FFP - Redemption
- Redeeming AI-FR miles for AI flights / upgrade (Redemption on AI flights can be processed online)
- Redeeming AI-FR miles for StarAlliance Awards / StarAlliance Upgrade Awards (Currently only processed at the AI City Offices)
- AI-FR miles CANNOT BE REDEEMED on Codeshare flights
- Award Request Form
- Upgrade Request Form
Contact Details
- AI Helpdesk - India
- AI Helpdesk - International locations
- For issues related to Flying Returns account: Helpline Numbers - 011-24624074, 011-24624075
- One of the easiest way to contact AI is using chat option from the AirIndia website. They are usually available 24x7. Next best option would be the AI team on Twitter
Membership Kit Related
- Contact the Membership Kit dispatch team on +91 (0)22 61342252 (Monday to Friday between 10:00 to 17:00) or send an email to: [email protected]
AirIndia - FlyingReturns
Apr 27, 2015 | 1:53 am
#76
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: DL Diamond, Bonvoy Lifetime Titanium, ALL Platinum, IHG Platinum
Posts: 30,703
Hahaha 
Can relate to paid upgrade scenario. However, I'd say that depends entirely on the staff at that station. I had good experiences at HYD and BLR asking about paid upgrades. The staff were enthusiastic when I asked about them, they just had to figure out how to process them.
Can relate to paid upgrade scenario. However, I'd say that depends entirely on the staff at that station. I had good experiences at HYD and BLR asking about paid upgrades. The staff were enthusiastic when I asked about them, they just had to figure out how to process them.
i knew that there were 3 seats available in business when we got to the airport....the check-in agent got on the phone with someone & then refused, first saying that there were no seats available....when i told her that i knew for a fact that there were 3 seats available then she said something about those seats being reserved for someone....
i think one went to a pilot & the other 2 went to these 2 gentlemen who worked in the telengana home ministry's office....i struck up a conversation with one of them who was sitting next to me & he said they always get upgraded for free at the airport....
Apr 27, 2015 | 4:31 am
#77
Join Date: Nov 2013
Location: India
Programs: SkyTeam Elite Plus, Accor Gold
Posts: 953
had a bad experience at hyd last week....i asked about a paid upgrade for my colleague who was traveling with me....
i knew that there were 3 seats available in business when we got to the airport....the check-in agent got on the phone with someone & then refused, first saying that there were no seats available....when i told her that i knew for a fact that there were 3 seats available then she said something about those seats being reserved for someone....
i think one went to a pilot & the other 2 went to these 2 gentlemen who worked in the telengana home ministry's office....i struck up a conversation with one of them who was sitting next to me & he said they always get upgraded for free at the airport....
i knew that there were 3 seats available in business when we got to the airport....the check-in agent got on the phone with someone & then refused, first saying that there were no seats available....when i told her that i knew for a fact that there were 3 seats available then she said something about those seats being reserved for someone....
i think one went to a pilot & the other 2 went to these 2 gentlemen who worked in the telengana home ministry's office....i struck up a conversation with one of them who was sitting next to me & he said they always get upgraded for free at the airport....
Apr 28, 2015 | 6:43 am
#80
Original Poster
Join Date: May 2010
Location: VABB
Programs: AI-FR, 9W-JP
Posts: 723
UPDATED with Post from AI-FR page: http://www.flyingreturns.co.in/html/imp_update.php
Earn Minimum 500* miles per flight
Flying Returns members will now earn minimum 500 Miles per flight activity. This will enable frequent flyers travelling between short haul routes to earn more number of miles and reach Premium Status faster.
All Air India flights with less than 500 Ticketed Point Mileage (TPM) will earn 500 minimum miles thus offering more value in return to our valued members.
For Example: FR members travelling on Delhi – Jaipur route currently accrue 145 Miles whereas in new structure, FR members will accrue 500 Miles.
* Tickets purchased on U, T, S, E (Fares) will accrue 250 Miles, i.e. 50% of minimum miles (500TPM).
New accrual structure for "Flying Returns" members travelling on Air India flights (Accrual as % of base miles):
First Class:
F, A 250 %
Business Class:
C, D,J, Z (200 %)
Economy Class:
Y, B, M, H, K, Q, V, W, G (100 %)
L, U, T, S, E (50%)
Earn Minimum 500* miles per flight
Flying Returns members will now earn minimum 500 Miles per flight activity. This will enable frequent flyers travelling between short haul routes to earn more number of miles and reach Premium Status faster.
All Air India flights with less than 500 Ticketed Point Mileage (TPM) will earn 500 minimum miles thus offering more value in return to our valued members.
For Example: FR members travelling on Delhi – Jaipur route currently accrue 145 Miles whereas in new structure, FR members will accrue 500 Miles.
* Tickets purchased on U, T, S, E (Fares) will accrue 250 Miles, i.e. 50% of minimum miles (500TPM).
New accrual structure for "Flying Returns" members travelling on Air India flights (Accrual as % of base miles):
First Class:
F, A 250 %
Business Class:
C, D,J, Z (200 %)
Economy Class:
Y, B, M, H, K, Q, V, W, G (100 %)
L, U, T, S, E (50%)
Last edited by GuyFromBOM; May 1, 2015 at 11:35 pm Reason: Updated page to reflect correct link along with officially published update.
Apr 29, 2015 | 1:11 am
#81
Original Poster
Join Date: May 2010
Location: VABB
Programs: AI-FR, 9W-JP
Posts: 723
Updated the Wiki with contact info with regards to non-receipt of Membership Kit.
From the info I have, it seems it takes about a month to receive the kit after the change of Tier on thier systems.
From the info I have, it seems it takes about a month to receive the kit after the change of Tier on thier systems.
Apr 30, 2015 | 10:56 pm
#82
Join Date: Nov 2013
Location: India
Programs: SkyTeam Elite Plus, Accor Gold
Posts: 953
May 8, 2015 | 4:01 am
#83
Join Date: Nov 2012
Posts: 25
I am facing some technical issue due to which i am unable to redeem award tickets through Air India website. Inspite correct userid and password, i get an error message 'your attempt to login was unsucessful. Please contact support.' At the same time, the web page correctly shows me my Flying Returns points and Tier.
Have tried to contact Air India contact center, ICLP Loyalty and Ecommerce departments but no resolutions at all. Any one else facing a similar issue or is there any guidance once can provide. Thanks in advance.
Note: I am a golden edge member and am able to successfully book awards tickets through their call center.
Have tried to contact Air India contact center, ICLP Loyalty and Ecommerce departments but no resolutions at all. Any one else facing a similar issue or is there any guidance once can provide. Thanks in advance.
Note: I am a golden edge member and am able to successfully book awards tickets through their call center.
May 8, 2015 | 7:20 am
#85
Join Date: Nov 2012
Posts: 25
In my case, after calling to several departments, i got the number of web-section which helped. You may also try to reach out to them (web-section) on 011-24624074/75. Although they will try to wriggle out by referring to another department, but a little push will help.
May 11, 2015 | 12:00 am
#87
Join Date: Nov 2012
Posts: 25
May 11, 2015 | 4:16 am
#88
Used to be ' simz '
Join Date: Jan 2012
Location: Kolkata, India
Programs: Does it matter..??? It doesn't matter to them
Posts: 1,142
I am facing some technical issue due to which i am unable to redeem award tickets through Air India website. Inspite correct userid and password, i get an error message 'your attempt to login was unsucessful. Please contact support.' At the same time, the web page correctly shows me my Flying Returns points and Tier.
Have tried to contact Air India contact center, ICLP Loyalty and Ecommerce departments but no resolutions at all. Any one else facing a similar issue or is there any guidance once can provide. Thanks in advance.
Note: I am a golden edge member and am able to successfully book awards tickets through their call center.
Have tried to contact Air India contact center, ICLP Loyalty and Ecommerce departments but no resolutions at all. Any one else facing a similar issue or is there any guidance once can provide. Thanks in advance.
Note: I am a golden edge member and am able to successfully book awards tickets through their call center.
Fortunately, I got a response from AI e-commerce team who have corrected the issue. You may try to contact [email protected] with a copy to [email protected].
In my case, after calling to several departments, i got the number of web-section which helped. You may also try to reach out to them (web-section) on 011-24624074/75. Although they will try to wriggle out by referring to another department, but a little push will help.
In my case, after calling to several departments, i got the number of web-section which helped. You may also try to reach out to them (web-section) on 011-24624074/75. Although they will try to wriggle out by referring to another department, but a little push will help.
May 18, 2015 | 5:27 am
#89
Join Date: Dec 2009
Location: ORD
Posts: 991
Their website says that you can combine miles with your spouse. https://www.flyingreturns.co.in/html/rd_topup.php
In both mine and my wife's accounts, there is a field for adding spouse's FFP # (update profile) but the field is greyed out. I wrote to [email protected] to link our accounts but no one replied back.
Has anyone done this before? Thanks
In both mine and my wife's accounts, there is a field for adding spouse's FFP # (update profile) but the field is greyed out. I wrote to [email protected] to link our accounts but no one replied back.
Has anyone done this before? Thanks
May 18, 2015 | 6:09 am
#90
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: DL Diamond, Bonvoy Lifetime Titanium, ALL Platinum, IHG Platinum
Posts: 30,703
Their website says that you can combine miles with your spouse. https://www.flyingreturns.co.in/html/rd_topup.php
In both mine and my wife's accounts, there is a field for adding spouse's FFP # (update profile) but the field is greyed out. I wrote to [email protected] to link our accounts but no one replied back.
Has anyone done this before? Thanks
In both mine and my wife's accounts, there is a field for adding spouse's FFP # (update profile) but the field is greyed out. I wrote to [email protected] to link our accounts but no one replied back.
Has anyone done this before? Thanks