I am facing some technical issue due to which i am unable to redeem award tickets through Air India website. Inspite correct userid and password, i get an error message 'your attempt to login was unsucessful. Please contact support.' At the same time, the web page correctly shows me my Flying Returns points and Tier.

Have tried to contact Air India contact center, ICLP Loyalty and Ecommerce departments but no resolutions at all. Any one else facing a similar issue or is there any guidance once can provide. Thanks in advance.

Note: I am a golden edge member and am able to successfully book awards tickets through their call center.