Fortunately, I got a response from AI e-commerce team who have corrected the issue. You may try to contact [email protected] with a copy to [email protected].

In my case, after calling to several departments, i got the number of web-section which helped. You may also try to reach out to them (web-section) on 011-24624074/75. Although they will try to wriggle out by referring to another department, but a little push will help.