Feb 6, 2015, 12:35 am
Last edit by: GuyFromBOM
AI-FR FAQs
Flight Ops
AI - Web Check-In
Baggage Info
Air India - Flying Returns FFP
FFP - Earning
FFP - Redemption
Contact Details
Membership Kit Related
Flight Ops
- All Air India flights in the range AI10 - AI399 and AI900 - AI999 operate from International terminals.
- At BOM - CSIA, all Air India flights (domestic and international) operate from International Terminal : T2 - with effect from October 1, 2015
- At AMD - Ahmedabad SVP Airport, all Air India flights operate from International Terminal : T2- including flight AI614.
- Check-in desks close 45 minutes before STD (Domestic flights)
- Check-in desks close 60 minutes before STD (Domestic flights operating from International Terminal) (For International flights refer to the copy of eticket)
- AirIndia Express is the LCC subsidary of AI (all Y seating) and doesn't have FFP concept in their systems.
- All flights operating under 9I-xxxx series or AI 9xxx are operated by AirIndia Regional (aka Alliance Air - subsidary of AI). FFP benefits: Mileage Earning Only- NO REDEMPTION.
AI - Web Check-In
- Web Check-In facility is available for most AI operated flights (except flights operated by 9I) from 48 hours prior to departure.
- Web Check-In on Mobile
Baggage Info
- AI-FR members get excess baggage allowance of 10kgs (Silver Club), 20kgs (Gold & Maharaja Club) OR 1 piece (upto 23kgs / 50lbs) for Silver, Gold & Maharaja Club members.
- StarAlliance Gold members flying on AI flights, get excess baggage allowance of 20kgs OR 1 piece (upto 23kgs / 50lbs).
- AI Baggage Allowance
Air India - Flying Returns FFP
FFP - Earning
- Earning AI-FR miles on AI flights
- Earning AI-FR miles on StarAlliance partner flights
- Earning AI-FR miles on Code-share flights operated on behalf of AI
FFP - Redemption
- Redeeming AI-FR miles for AI flights / upgrade (Redemption on AI flights can be processed online)
- Redeeming AI-FR miles for StarAlliance Awards / StarAlliance Upgrade Awards (Currently only processed at the AI City Offices)
- AI-FR miles CANNOT BE REDEEMED on Codeshare flights
- Award Request Form
- Upgrade Request Form
Contact Details
- AI Helpdesk - India
- AI Helpdesk - International locations
- For issues related to Flying Returns account: Helpline Numbers - 011-24624074, 011-24624075
- One of the easiest way to contact AI is using chat option from the AirIndia website. They are usually available 24x7. Next best option would be the AI team on Twitter
Membership Kit Related
- Contact the Membership Kit dispatch team on +91 (0)22 61342252 (Monday to Friday between 10:00 to 17:00) or send an email to: [email protected]
AirIndia - FlyingReturns
Aug 29, 2023, 3:42 am
#346
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,698
Sep 4, 2023, 8:24 am
#347
Join Date: Feb 2004
Location: bombay
Posts: 1,410
So after many years AI sent out the Flying Returns cards and upgrade vouchers.
Though I'm not a fan of the Tata logo everywhere, definitely a drastic improvement over the past. Everything from the quality of the printing, the material for the vouchers and the envelopes / letter etc and the FFP card itself a million miles better than what used to be.
I've been Maharaja Club for several years and not once has it made any difference in anything as far as Air India was concerned. Many other airlines (LX, AC, SQ) have actually treated me better on account of my AI status than AI itself!
So if this makes any difference in the actual travel experience on AI remains to be seen!
Though I'm not a fan of the Tata logo everywhere, definitely a drastic improvement over the past. Everything from the quality of the printing, the material for the vouchers and the envelopes / letter etc and the FFP card itself a million miles better than what used to be.
I've been Maharaja Club for several years and not once has it made any difference in anything as far as Air India was concerned. Many other airlines (LX, AC, SQ) have actually treated me better on account of my AI status than AI itself!
So if this makes any difference in the actual travel experience on AI remains to be seen!
Sep 4, 2023, 9:51 pm
#349
Join Date: Jul 2017
Programs: KrisFlyer Gold, Marriott & SPG Plat, Hilton Gold, ShangriLa Jade, Enterprise Plat, Taj Gold
Posts: 3,359
I was a TMC for a few years till about 8 years ago. It's a shame they've removed the Maharaja image from "The Maharaja Club", but the new card design does look very nice. I also noticed the unnecessary SBI shilling on the welcome letter.
Overall though, this isn't like SQ's PPS or UA's GS. 75k miles shouldn't warrant any extra special treatment and nor does AI make that kind of promise. The only thing AI had stated at that time was "Special/exclusive invitations & offers" or something to that effect that nobody ever got. The first AI "offer" I received was a few months ago for some discount to buy Adidas shoes!
Overall though, this isn't like SQ's PPS or UA's GS. 75k miles shouldn't warrant any extra special treatment and nor does AI make that kind of promise. The only thing AI had stated at that time was "Special/exclusive invitations & offers" or something to that effect that nobody ever got. The first AI "offer" I received was a few months ago for some discount to buy Adidas shoes!
Sep 5, 2023, 12:40 am
#350
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,698
Sep 5, 2023, 8:59 am
#351
Join Date: Feb 2004
Location: bombay
Posts: 1,410
And I just realised they haven't even changed the logo to reflect their new branding! The card just showed up yesterday and still has the old sarkari AI logo. As does the website and the mobile app etc!
O I agree. Nothing's warranted. And maybe I could have worded it better. I didn't mean AI has treated me poorly. Just that the TMC status with AI over the years hasn't made a blind bit of difference to anyone at AI. Not the phone people, not the check-in people, not the cabin crew.
I meant to compare something like a "welcome and thank you for being a loyal customer" bla bla bla. Even on LX and AC long-haul flights, they come up and say something. Not on AI. I'm not complaining, just an observation.
I meant to compare something like a "welcome and thank you for being a loyal customer" bla bla bla. Even on LX and AC long-haul flights, they come up and say something. Not on AI. I'm not complaining, just an observation.
Sep 5, 2023, 9:51 am
#352
Join Date: Jul 2017
Programs: KrisFlyer Gold, Marriott & SPG Plat, Hilton Gold, ShangriLa Jade, Enterprise Plat, Taj Gold
Posts: 3,359
And I just realised they haven't even changed the logo to reflect their new branding! The card just showed up yesterday and still has the old sarkari AI logo. As does the website and the mobile app etc!
O I agree. Nothing's warranted. And maybe I could have worded it better. I didn't mean AI has treated me poorly. Just that the TMC status with AI over the years hasn't made a blind bit of difference to anyone at AI. Not the phone people, not the check-in people, not the cabin crew.
I meant to compare something like a "welcome and thank you for being a loyal customer" bla bla bla. Even on LX and AC long-haul flights, they come up and say something. Not on AI. I'm not complaining, just an observation.
O I agree. Nothing's warranted. And maybe I could have worded it better. I didn't mean AI has treated me poorly. Just that the TMC status with AI over the years hasn't made a blind bit of difference to anyone at AI. Not the phone people, not the check-in people, not the cabin crew.
I meant to compare something like a "welcome and thank you for being a loyal customer" bla bla bla. Even on LX and AC long-haul flights, they come up and say something. Not on AI. I'm not complaining, just an observation.
What does LX and AC say/do?
I think I would be shocked especially if the sarkari AI ever came and said "thank you for being a loyal customer"! I've been *G with SQ for the past 7-8 years and they've haven't ever cared/acknowledged it in any way that I can remember. I have seen them fawn over PPS though as I have seen UA over GS... but they've pretty much ignored 1K folks (both GS & 1K were my colleagues).
Sep 6, 2023, 2:27 am
#353
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,227
In LH/LX/UA/AC the pursers/MdC come around the cabin on longhaul flights (sometimes on other flights) and welcome their elites and *G. I've even had that on 'sarkari' CA on SHA-CAN where the purser handed me a english newspaper and a bottle of water as part of her welcome.
Sep 6, 2023, 9:14 am
#354
Join Date: Jul 2017
Programs: KrisFlyer Gold, Marriott & SPG Plat, Hilton Gold, ShangriLa Jade, Enterprise Plat, Taj Gold
Posts: 3,359
In LH/LX/UA/AC the pursers/MdC come around the cabin on longhaul flights (sometimes on other flights) and welcome their elites and *G. I've even had that on 'sarkari' CA on SHA-CAN where the purser handed me a english newspaper and a bottle of water as part of her welcome.
