Originally Posted by
jasepl
And I just realised they haven't even changed the logo to reflect their new branding! The card just showed up yesterday and still has the old sarkari AI logo. As does the website and the mobile app etc!
O I agree. Nothing's warranted. And maybe I could have worded it better. I didn't mean AI has treated me poorly. Just that the TMC status with AI over the years hasn't made a blind bit of difference to anyone at AI. Not the phone people, not the check-in people, not the cabin crew.
I meant to compare something like a "welcome and thank you for being a loyal customer" bla bla bla. Even on LX and AC long-haul flights, they come up and say something. Not on AI. I'm not complaining, just an observation.
New branding roll out hasn't started yet.
What does LX and AC say/do?
I think I would be shocked especially if the sarkari AI ever came and said "thank you for being a loyal customer"! I've been *G with SQ for the past 7-8 years and they've haven't ever cared/acknowledged it in any way that I can remember. I have seen them fawn over PPS though as I have seen UA over GS... but they've pretty much ignored 1K folks (both GS & 1K were my colleagues).