Please report your successful 9W/AI/UK redemptions here
Jul 24, 2012, 8:47 am
#541
Join Date: Feb 2004
Location: bombay
Posts: 1,426
Wirelessly posted (BlackBerry9000/5.0.0.822 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/102)
Hahahah! That is classic. And honestly, were you really surprised?
Your experience with AI on the phone today is eerily similar to my daily routine during the months I spent (trying to do) work in Kalina !
By the way, does the Delhi office machine ask if you want to be "helped" in English or Hindi ?
The general number does ask you. And each of the four times I've called it, I've pressed "1 for English". And each time I've been connected to someone who speaks Hindi and can't / won't speak English. And each time I've had to insist repeatedly, in my disgraceful, basically non-existent Hindi - that I should be connected to someone who can help me in English.
Oy vey.
Eventual success three of four times. If the situation allows it, its much easier to use the email. It might take longer, but I've found it to be less hazardous to my health.
Hahahah! That is classic. And honestly, were you really surprised?
Your experience with AI on the phone today is eerily similar to my daily routine during the months I spent (trying to do) work in Kalina !
By the way, does the Delhi office machine ask if you want to be "helped" in English or Hindi ?
The general number does ask you. And each of the four times I've called it, I've pressed "1 for English". And each time I've been connected to someone who speaks Hindi and can't / won't speak English. And each time I've had to insist repeatedly, in my disgraceful, basically non-existent Hindi - that I should be connected to someone who can help me in English.
Oy vey.
Eventual success three of four times. If the situation allows it, its much easier to use the email. It might take longer, but I've found it to be less hazardous to my health.
Last edited by jasepl; Jul 24, 2012 at 9:01 am
Jul 24, 2012, 9:48 am
#542
Used to be shahadil
Join Date: Mar 2012
Location: BOM
Programs: Flying Returns, Jet Privilege, Hyatt Gold Passport
Posts: 805
I would avoid delhi air India staff like the plague. The Bawas at nariman point are efficient. The mallus at Ccj and Trv go out of their way to help.
Jul 24, 2012, 10:51 am
#543
FlyerTalk Evangelist
Join Date: Oct 2011
Location: Anywhere I need to be.
Programs: OW Emerald, *A Gold, NEXUS, GE, ABTC/APEC, South Korea SES, eIACS, PP, Hyatt Diamond
Posts: 16,046
Wirelessly posted (BlackBerry9000/5.0.0.822 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/102)
Hahahah! That is classic. And honestly, were you really surprised?
Your experience with AI on the phone today is eerily similar to my daily routine during the months I spent (trying to do) work in Kalina !
By the way, does the Delhi office machine ask if you want to be "helped" in English or Hindi ?
The general number does ask you. And each of the four times I've called it, I've pressed "1 for English". And each time I've been connected to someone who speaks Hindi and can't / won't speak English. And each time I've had to insist repeatedly, in my disgraceful, basically non-existent Hindi - that I should be connected to someone who can help me in English.
Oy vey.
Eventual success three of four times. If the situation allows it, its much easier to use the email. It might take longer, but I've found it to be less hazardous to my health.
Hahahah! That is classic. And honestly, were you really surprised?
Your experience with AI on the phone today is eerily similar to my daily routine during the months I spent (trying to do) work in Kalina !
By the way, does the Delhi office machine ask if you want to be "helped" in English or Hindi ?
The general number does ask you. And each of the four times I've called it, I've pressed "1 for English". And each time I've been connected to someone who speaks Hindi and can't / won't speak English. And each time I've had to insist repeatedly, in my disgraceful, basically non-existent Hindi - that I should be connected to someone who can help me in English.
Oy vey.
Eventual success three of four times. If the situation allows it, its much easier to use the email. It might take longer, but I've found it to be less hazardous to my health.
Jul 24, 2012, 10:52 am
#544
FlyerTalk Evangelist
Join Date: Oct 2011
Location: Anywhere I need to be.
Programs: OW Emerald, *A Gold, NEXUS, GE, ABTC/APEC, South Korea SES, eIACS, PP, Hyatt Diamond
Posts: 16,046
problem with Air India, is that staff expertise varies widely and with it your experience as a customer. The office at Nariman Point, BOM International Terminal and even in Nagpur city office have amazing staff. The aunty at Nagpur could work out complicated se complicated travel plan on multiple airlines like a whiz!
then ofcourse there are the retards like the morons in AI Reservations at Delhi T3: clueless bunch of &*&@!*&*.
Call up the Delhi city reservation office and see if they can help. 01124622220 is the number i have. there is an email id for things like you mentioned, but i forget it right now.
then ofcourse there are the retards like the morons in AI Reservations at Delhi T3: clueless bunch of &*&@!*&*.
Call up the Delhi city reservation office and see if they can help. 01124622220 is the number i have. there is an email id for things like you mentioned, but i forget it right now.
Jul 24, 2012, 11:18 am
#545
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,739
Jul 24, 2012, 11:21 am
#546
Join Date: Feb 2004
Location: bombay
Posts: 1,426
Wirelessly posted (BlackBerry9000/5.0.0.822 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/102)
Mais c'est pas vrai !
I'll faut toujours parler en francais !
Originally Posted by AA_EXP09
I've been connected to KL agents that spoke Dutch when I pressed the button for French.
I'll faut toujours parler en francais !
Last edited by jasepl; Jul 24, 2012 at 12:24 pm
Jul 25, 2012, 1:37 am
#547
Join Date: Jul 2012
Location: Delhi, India
Programs: Air India Silver Edge, Jet Airways Silver
Posts: 271
the COK bunch is still awesome: very patient (after handling all the labor traffic) and very very competent.
The clueless retards at DEL are a disgrace. But then again, the KLM/NW staff at DEL are equally bad. Think its a DEL thing.
the email is the best option: u get a reply the same day and the email system works better than the DEL office. from experience i thikn the email responder works between 9am and 12 am, as emails sent in this period are answered with lightning speed!
emails must be handled from Mumbai since it works better.
Last edited by ashishp; Jul 25, 2012 at 1:46 am
Jul 25, 2012, 1:44 am
#548
Join Date: Jul 2012
Location: Delhi, India
Programs: Air India Silver Edge, Jet Airways Silver
Posts: 271
i talked to a friend working for the airline and she pretty much confirmed what the operator told you on the phone.
The AI counter CAN check for LH availibility but not LX or OS (that part the operator misled you). There are redemption classes also, and redemption availibility may not show up on AI system, rather total seat avail situation.
But she cannot book the LH flight unless flight has AI code. There are some LH flights with AI code and these can be booked from AI counters. However the counter person can check the availility and schedule of all LH flights from her place.
So you will have to block a seat on LH separately, and a PNR is issued without a booking. Its like a temp booking but not confirmed ticket: this will be at LH office or call center. If AI code is there on flight, then this step can be done by AI counter.
then you go to AI counter and the PNR is CONFIRMED.
hope this helps
The AI counter CAN check for LH availibility but not LX or OS (that part the operator misled you). There are redemption classes also, and redemption availibility may not show up on AI system, rather total seat avail situation.
But she cannot book the LH flight unless flight has AI code. There are some LH flights with AI code and these can be booked from AI counters. However the counter person can check the availility and schedule of all LH flights from her place.
So you will have to block a seat on LH separately, and a PNR is issued without a booking. Its like a temp booking but not confirmed ticket: this will be at LH office or call center. If AI code is there on flight, then this step can be done by AI counter.
then you go to AI counter and the PNR is CONFIRMED.
hope this helps
Last edited by ashishp; Jul 25, 2012 at 1:51 am
Jul 25, 2012, 4:35 am
#549
Join Date: Apr 2011
Location: Goa, India
Programs: Marriott Titanium, IHG Plat Ambassador, Hyatt Explorist, Qatar Gold, Vistara Gold
Posts: 1,317
So you will have to block a seat on LH separately, and a PNR is issued without a booking. Its like a temp booking but not confirmed ticket: this will be at LH office or call center. If AI code is there on flight, then this step can be done by AI counter.
then you go to AI counter and the PNR is CONFIRMED.
then you go to AI counter and the PNR is CONFIRMED.
Keyser.. You need to block a revenue PNR on LH and pass that on to AI for them to book a redemption seat into a redemption class.
Jul 25, 2012, 4:49 am
#550
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,739
i talked to a friend working for the airline and she pretty much confirmed what the operator told you on the phone.
The AI counter CAN check for LH availibility but not LX or OS (that part the operator misled you). There are redemption classes also, and redemption availibility may not show up on AI system, rather total seat avail situation.
But she cannot book the LH flight unless flight has AI code. There are some LH flights with AI code and these can be booked from AI counters. However the counter person can check the availility and schedule of all LH flights from her place.
So you will have to block a seat on LH separately, and a PNR is issued without a booking. Its like a temp booking but not confirmed ticket: this will be at LH office or call center. If AI code is there on flight, then this step can be done by AI counter.
then you go to AI counter and the PNR is CONFIRMED.
hope this helps
The AI counter CAN check for LH availibility but not LX or OS (that part the operator misled you). There are redemption classes also, and redemption availibility may not show up on AI system, rather total seat avail situation.
But she cannot book the LH flight unless flight has AI code. There are some LH flights with AI code and these can be booked from AI counters. However the counter person can check the availility and schedule of all LH flights from her place.
So you will have to block a seat on LH separately, and a PNR is issued without a booking. Its like a temp booking but not confirmed ticket: this will be at LH office or call center. If AI code is there on flight, then this step can be done by AI counter.
then you go to AI counter and the PNR is CONFIRMED.
hope this helps
Jul 25, 2012, 4:52 am
#551
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,739
Jul 25, 2012, 4:57 am
#552
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,739
i had to buy 5 tickets on this flight so i thought i could have saved some money plus got rid of some useless jet miles....but this is the first time i have come across a reward ticket being more expensive than a revenue ticket....well done jet....it could only have been done by you....
Last edited by Keyser; Jul 25, 2012 at 5:05 am
Jul 25, 2012, 6:55 pm
#553
Join Date: Oct 2010
Location: SEA/ORD/ADB
Programs: TK ELPL (*G), AS 100K (OWE), BA Gold (OWE), Hyatt Globalist, Hilton Diamond, Marriott Plat, IHG Plat
Posts: 7,764
i talked to a friend working for the airline and she pretty much confirmed what the operator told you on the phone.
The AI counter CAN check for LH availibility but not LX or OS (that part the operator misled you). There are redemption classes also, and redemption availibility may not show up on AI system, rather total seat avail situation.
But she cannot book the LH flight unless flight has AI code. There are some LH flights with AI code and these can be booked from AI counters. However the counter person can check the availility and schedule of all LH flights from her place.
So you will have to block a seat on LH separately, and a PNR is issued without a booking. Its like a temp booking but not confirmed ticket: this will be at LH office or call center. If AI code is there on flight, then this step can be done by AI counter.
then you go to AI counter and the PNR is CONFIRMED.
hope this helps
The AI counter CAN check for LH availibility but not LX or OS (that part the operator misled you). There are redemption classes also, and redemption availibility may not show up on AI system, rather total seat avail situation.
But she cannot book the LH flight unless flight has AI code. There are some LH flights with AI code and these can be booked from AI counters. However the counter person can check the availility and schedule of all LH flights from her place.
So you will have to block a seat on LH separately, and a PNR is issued without a booking. Its like a temp booking but not confirmed ticket: this will be at LH office or call center. If AI code is there on flight, then this step can be done by AI counter.
then you go to AI counter and the PNR is CONFIRMED.
hope this helps
Jul 25, 2012, 9:16 pm
#554
Join Date: Mar 2011
Location: HYD/CHI
Posts: 793
Jul 25, 2012, 10:00 pm
#555
Join Date: Jul 2012
Location: Delhi, India
Programs: Air India Silver Edge, Jet Airways Silver
Posts: 271
BTW just learnt that the list of these European flights with AI codes is quite large: to places like BRU, AMS, FCO etc.