Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jul 3, 2018, 6:40 pm
#1111
Join Date: Mar 2014
Posts: 60
U mean address in profile not from those countries mentioned? I m from HK, bought from US and UK websites, all posted.
Jul 3, 2018, 6:44 pm
#1112
Join Date: Jul 2018
Location: YYC
Programs: Marriott Bonvoy Platinum Elite
Posts: 24
Jul 3, 2018, 6:50 pm
#1113
Join Date: May 2014
Location: Hong Kong
Programs: HH Gold, Marriott Titanium, Accor, CX, BA
Posts: 62
Jul 3, 2018, 6:54 pm
#1114
Join Date: Apr 2015
Posts: 30
The only reason new IB users are so vocal is because they represent alot of the people waiting on points. Anyone waiting on points should be equally upset. IB shouldn't have credited points until they were ready to credit them all.
Jul 3, 2018, 7:21 pm
#1116
Join Date: Dec 2005
Location: SFO
Programs: SW A-List, Hyatt Globalist, Marriott Gold, Hertz PC, National Elite, Hilton Gold
Posts: 380
New account .. i was locked out and I was able to get my password.
logged in and no points... what should
i do?
logged in and no points... what should
i do?
Last edited by UCSBCHRIS2002; Jul 3, 2018 at 7:28 pm
Jul 3, 2018, 7:39 pm
#1118
Join Date: Jul 2018
Posts: 31
As we have seen new accounts (at least one) getting Avios, I will make a wild guess here:
New accounts, and booked when the account creation was "pending" (IB+ number in confirmation email, but not in ticketed reservation) = account locked + no avios yet
New accounts, tickets booked 24-48 hours later once account creation completed (IB+ number in confirmation email as well as in ticketed reservation) = account locked + avios posted
New accounts, and booked when the account creation was "pending" (IB+ number in confirmation email, but not in ticketed reservation) = account locked + no avios yet
New accounts, tickets booked 24-48 hours later once account creation completed (IB+ number in confirmation email as well as in ticketed reservation) = account locked + avios posted
Jul 3, 2018, 7:41 pm
#1119
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
Will keep and eye on it.
FWIW, mine were bought in US on US website.
I assume they are batch processing these but without knowing anything beyond FT handles, it's impossible to know if it's random or a logical sequence (e.g., last names, account numbers, etc.)
Jul 3, 2018, 7:45 pm
#1121
Join Date: Mar 2003
Programs: UA GS, AA Platinum (6 MM)
Posts: 181
They owe it to their loyal customers, first and foremost.
Then to those who legitimately acquired points but are not prospective customers.
Iberia owes you Avios. That's the deal.
In what order they assign the Avios, etc....that's their decision.
Jul 3, 2018, 7:51 pm
#1122
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,315
Yup, I've reset my Pin 5 times, never works for the second time into the account. I know my miles have posted. I've sent in the forms, based on other customer service experiences, I'll have to escalate it to the facebook team. Luckily, I'm not booking until September.
Jul 3, 2018, 7:54 pm
#1123
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,527
Sorry?
Conditions = pay the tickets + Avios Account.
The own nothing to a specific category of members.
The own to deliver to all the people respecting the T&C.
If they are silly enough to think that this kind of promotion will not go viral ...
I agree with posters here : they should have wait to clean up their mess and deliver the miles without discrimination.
Conditions = pay the tickets + Avios Account.
The own nothing to a specific category of members.
The own to deliver to all the people respecting the T&C.
If they are silly enough to think that this kind of promotion will not go viral ...
I agree with posters here : they should have wait to clean up their mess and deliver the miles without discrimination.
Jul 3, 2018, 8:15 pm
#1124
Join Date: Mar 2003
Programs: UA GS, AA Platinum (6 MM)
Posts: 181
"Conditions = pay the tickets + Avios Account."
Yup, and they can do that however they see fit.
It's just plain common sense to allocate them first to those who had accounts prior to the promotion, and then to those who opened accounts to take advantage of it. It's a commercial decision and as long as they award the Avios to those who purchased tickets, they've fulfilled their end of the bargain.
You're getting what you paid for. The fact that others are getting them first is irrelevant. If that upsets you, then don't give them your business. They know which passengers account for most of their revenue - those are the people they need to keep happy. But you're getting what you were promised.
Yup, and they can do that however they see fit.
It's just plain common sense to allocate them first to those who had accounts prior to the promotion, and then to those who opened accounts to take advantage of it. It's a commercial decision and as long as they award the Avios to those who purchased tickets, they've fulfilled their end of the bargain.
You're getting what you paid for. The fact that others are getting them first is irrelevant. If that upsets you, then don't give them your business. They know which passengers account for most of their revenue - those are the people they need to keep happy. But you're getting what you were promised.
Jul 3, 2018, 8:31 pm
#1125
Join Date: May 2017
Programs: UA, Latam, Delta, AA
Posts: 106
I totally understand that they need to weed out the fake accounts people set up for their dogs. But literally on June 25 they could have sent out a uniform, generic email to all new accounts that they would need to provide passport photos to match. They could have been working on the validation process for nearly a week now, rather than having to focus on it at the exact same time they are actually distributing the Avios. Yes, the demand was unexpected. But they knew that the moment the promo period ended and could have gotten to work right then and there on processing the backlog.
I feel bad for those who aren't in the know by keeping up with FT/current blogs. How are they supposed to know what to expect/how to proceed if Iberia isn't taking the initiative to communicate?