Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jul 20, 2018, 5:14 am
#2281
Join Date: Jul 2014
Posts: 174
So seems this is confined to accounts perhaps created during the promotional period. Your old account gets to partner award pricing, an account created today (July 20) can get to partner award pricing...
Jul 20, 2018, 5:52 am
#2283
Join Date: Jul 2018
Programs: BA Silver
Posts: 10
We have now managed to book both partner flights we wanted given the technical error across 2 accounts. The process is agony, we went through multiple agents and the inconsistency in their training is astonishing.
I wish you all luck with your bookings. If you can, try and get them to hold the booking for you and email it to you real time before payment. We had one agent who heard 'December' as 'September', where this really helped.
You should ask to get the booking fee waived, but we gave up on this for our second flight after it took so long to find anyone competent enough to book it and it had previously repeatedly triggered hostility.
Do not ask for a supervisor, you will never get one. HUCA is the only option if the agent isn't competent.
This promotion, although generous, has convinced me I never want to fly Iberia. I have zero confidence in their call centres as a result of this and would never want to be caught relying on them in scenarios such as flight cancellations. We must have spent 2-3 hours on the phone to book 2 flights.
I wish you all luck with your bookings. If you can, try and get them to hold the booking for you and email it to you real time before payment. We had one agent who heard 'December' as 'September', where this really helped.
You should ask to get the booking fee waived, but we gave up on this for our second flight after it took so long to find anyone competent enough to book it and it had previously repeatedly triggered hostility.
Do not ask for a supervisor, you will never get one. HUCA is the only option if the agent isn't competent.
This promotion, although generous, has convinced me I never want to fly Iberia. I have zero confidence in their call centres as a result of this and would never want to be caught relying on them in scenarios such as flight cancellations. We must have spent 2-3 hours on the phone to book 2 flights.
Jul 20, 2018, 5:53 am
#2284
Join Date: Jan 2017
Location: SFO/SJC/OAK
Programs: OZ Diamond (*G), KQ Asante Gold (ST+), Hilton Diamond, IHG Diamond, Marriott Gold
Posts: 1,511
I had the same email. I think when I created my account I might have pressed enter twice as the web site did not respond. Looks like this resulted in 2 accounts being created. They have cancelled the account I used to create my bookings (which was the only account I knew I had) and left open an account I did not know existed!
I subsequently got another mail saying they had forwarded my details to the avios department but since the account I used has been cancelled I can't imagine I will get anything. Going to wait another week and then ask for the refund!
Jul 20, 2018, 6:09 am
#2285
Join Date: Feb 2003
Location: UK
Programs: BD Blue+, LH Blue, VS Red (nothing metallic: I don't get out much these days.....)
Posts: 296
If I ever do manage to book anything with these Avios, I will treat it as non-refundable even before 1 Dec. I very much doubt they would redeposit the Avios.....
Just another set of datapoints while I'm here:
My existing account, 90K Avios depoited in timely manner at end of promo. No problem for me to price up the BA award I want
Wife's new account. 90k Avios deposited after verifcation/sending in 10 tickets. Can't price up the same award. We've transferred in extra Avios from Amex MR and that hasn't made any difference.Which means I can't book mine as we are travelling together grrrrrr.
It really does seem they have inhibited redemption for partners for new accounts created during promo. Which is not mentioned in any T&Cs, even the ones they retrospectively added when they issued the Avios. Absolute rubbish. Might have to call in to book but can't face it right now.
Jul 20, 2018, 8:01 am
#2287
Join Date: Dec 2014
Posts: 5
FALSE ALARM! Guys - try different browser. I just booked hotels with Avios.
Update - New account, locked but unlocked after sending verifications etc. When I try to book hotel using Avios, previously it just didn't get processed at the end of the booking. Today, I cannot even access to the Hotels booking page, showing the error We cannot offer you this service at present.
.
Update - New account, locked but unlocked after sending verifications etc. When I try to book hotel using Avios, previously it just didn't get processed at the end of the booking. Today, I cannot even access to the Hotels booking page, showing the error We cannot offer you this service at present.
.
Last edited by koss630; Jul 20, 2018 at 8:16 am
Jul 20, 2018, 8:16 am
#2288
Join Date: Feb 2003
Location: UK
Programs: BD Blue+, LH Blue, VS Red (nothing metallic: I don't get out much these days.....)
Posts: 296
Reading it again, of course you are right. However no way would I risk testing it!
If I ever do manage to book anything with these Avios, I will treat it as non-refundable even before 1 Dec. I very much doubt they would redeposit the Avios.....
Just another set of datapoints while I'm here:
My existing account, 90K Avios depoited in timely manner at end of promo. No problem for me to price up the BA award I want
Wife's new account. 90k Avios deposited after verifcation/sending in 10 tickets. Can't price up the same award. We've transferred in extra Avios from Amex MR and that hasn't made any difference.Which means I can't book mine as we are travelling together grrrrrr.
It really does seem they have inhibited redemption for partners for new accounts created during promo. Which is not mentioned in any T&Cs, even the ones they retrospectively added when they issued the Avios. Absolute rubbish. Might have to call in to book but can't face it right now.
If I ever do manage to book anything with these Avios, I will treat it as non-refundable even before 1 Dec. I very much doubt they would redeposit the Avios.....
Just another set of datapoints while I'm here:
My existing account, 90K Avios depoited in timely manner at end of promo. No problem for me to price up the BA award I want
Wife's new account. 90k Avios deposited after verifcation/sending in 10 tickets. Can't price up the same award. We've transferred in extra Avios from Amex MR and that hasn't made any difference.Which means I can't book mine as we are travelling together grrrrrr.
It really does seem they have inhibited redemption for partners for new accounts created during promo. Which is not mentioned in any T&Cs, even the ones they retrospectively added when they issued the Avios. Absolute rubbish. Might have to call in to book but can't face it right now.
if you have been getting the error at point of pricing, I would try it again now.
Jul 20, 2018, 8:37 am
#2289
Moderator, Hertz; FlyerTalk Evangelist
Join Date: Nov 2005
Location: KRK
Programs: UA 1MM, BA GGL, Hyatt Glob, Hilton Diamond and others
Posts: 12,690
Reading it again, of course you are right. However no way would I risk testing it!
If I ever do manage to book anything with these Avios, I will treat it as non-refundable even before 1 Dec. I very much doubt they would redeposit the Avios.....
Just another set of datapoints while I'm here:
My existing account, 90K Avios depoited in timely manner at end of promo. No problem for me to price up the BA award I want
Wife's new account. 90k Avios deposited after verifcation/sending in 10 tickets. Can't price up the same award. We've transferred in extra Avios from Amex MR and that hasn't made any difference.Which means I can't book mine as we are travelling together grrrrrr.
It really does seem they have inhibited redemption for partners for new accounts created during promo. Which is not mentioned in any T&Cs, even the ones they retrospectively added when they issued the Avios. Absolute rubbish. Might have to call in to book but can't face it right now.
If I ever do manage to book anything with these Avios, I will treat it as non-refundable even before 1 Dec. I very much doubt they would redeposit the Avios.....
Just another set of datapoints while I'm here:
My existing account, 90K Avios depoited in timely manner at end of promo. No problem for me to price up the BA award I want
Wife's new account. 90k Avios deposited after verifcation/sending in 10 tickets. Can't price up the same award. We've transferred in extra Avios from Amex MR and that hasn't made any difference.Which means I can't book mine as we are travelling together grrrrrr.
It really does seem they have inhibited redemption for partners for new accounts created during promo. Which is not mentioned in any T&Cs, even the ones they retrospectively added when they issued the Avios. Absolute rubbish. Might have to call in to book but can't face it right now.
Jul 20, 2018, 8:42 am
#2290
Join Date: Aug 2015
Location: Tokyo
Programs: JGC premier
Posts: 349
Another data point for those interested. Made my bookings on 22-23rd June with new account, sent personal data rectification form on Jul 4th, resent everything on 17th, got an e-mail unlocking account on the same day and finally got my Avios on late 19th.
Had no problem redeeming my Avios for JL award over the phone (although took nearly an hour with the rep having really strong accent), and also ROM-MAD IB flight on the website.
I want to thank all the posters who kept me updated with the latest developments and shared their experience for the past 153 pages
without you guys I wouldn’t persevere this long!
Had no problem redeeming my Avios for JL award over the phone (although took nearly an hour with the rep having really strong accent), and also ROM-MAD IB flight on the website.
I want to thank all the posters who kept me updated with the latest developments and shared their experience for the past 153 pages
without you guys I wouldn’t persevere this long!
Jul 20, 2018, 9:55 am
#2292
Join Date: Oct 2017
Posts: 138
I received this email yesterday. Mine is an old account from 2015 and was never locked. So I have no idea why they need to "activate" my account.
Have not received any Avios so far. Any suggestion what to do? I did email them twice over a week ago, but did not include booking confirmations or passport, nor they asked for it.
Please accept our sincere apologies for the inconveniences we may have caused you for not being able to respond until today the e-mail you sent us regarding our 9,000 Avios promotion.
We correctly received your documentation and we would like to inform you that we have proceeded to activate your Iberia Plus account and to generate a new temporary access PIN code for you to enter into your Iberia Plus personal profile. You will receive it soon on the e-mail address associated to your Iberia Plus account.
Keep in mind that this is a temporary access PIN code; therefore, you must change it once you enter your profile.
In relation with the 9,000 Avios campaign for flights booked on iberia.com, we have reviewed your request and the information you supplied. We have sent the information to the relevant department for the awarding of the promotional Avios, if the information in your booking is correct, you should see these credit in your account during the following week.
Kind regards
Your Iberia Plus Service Center.
Have not received any Avios so far. Any suggestion what to do? I did email them twice over a week ago, but did not include booking confirmations or passport, nor they asked for it.
Please accept our sincere apologies for the inconveniences we may have caused you for not being able to respond until today the e-mail you sent us regarding our 9,000 Avios promotion.
We correctly received your documentation and we would like to inform you that we have proceeded to activate your Iberia Plus account and to generate a new temporary access PIN code for you to enter into your Iberia Plus personal profile. You will receive it soon on the e-mail address associated to your Iberia Plus account.
Keep in mind that this is a temporary access PIN code; therefore, you must change it once you enter your profile.
In relation with the 9,000 Avios campaign for flights booked on iberia.com, we have reviewed your request and the information you supplied. We have sent the information to the relevant department for the awarding of the promotional Avios, if the information in your booking is correct, you should see these credit in your account during the following week.
Kind regards
Your Iberia Plus Service Center.
Jul 20, 2018, 10:14 am
#2293
Join Date: Jul 2000
Location: Bainbridge Island WA USA
Posts: 508
At last. It's been a long road but after getting miles posted earlier this week and waiting through the partner booking lockout, I have a BA First class ticketed booking for January and a CX Business ticketed booking for October. If I can fly one of these two trips, I will be breaking even on this promo (by my calculation), if I fly them both I will have saved about $1,500 in comparison to the prices I would have typically paid. And these are trips I was planning to take anyway, regardless of the promo. But...given how challenging Iberia has made this I am not planning to make any changes to these bookings, I just want to try to at least breakeven, I'd prefer to not deal with Iberia again in the future. If I end up flying one of the trips and the other goes in the trash, so be it, time to move on.
Anyone who experienced a phone call to their service center will understand that you will never get the same answer from two CS agents, and they seem to just make things up. I had three calls yesterday to try to book my flights and was provided with a different reason why it was "not possible" from each agent, and none of them made sense based on my understanding. Sure enough, now that the partner booking lockout has ended, I can book exactly what I wanted but was told was impossible. Iberia has made quite an impression on frequent flyers but it seems certain that despite giving away massive amounts of mileage they've probably done themselves more harm than good. T
Anyone who experienced a phone call to their service center will understand that you will never get the same answer from two CS agents, and they seem to just make things up. I had three calls yesterday to try to book my flights and was provided with a different reason why it was "not possible" from each agent, and none of them made sense based on my understanding. Sure enough, now that the partner booking lockout has ended, I can book exactly what I wanted but was told was impossible. Iberia has made quite an impression on frequent flyers but it seems certain that despite giving away massive amounts of mileage they've probably done themselves more harm than good. T
Jul 20, 2018, 10:48 am
#2294
Join Date: Feb 2003
Location: UK
Programs: BD Blue+, LH Blue, VS Red (nothing metallic: I don't get out much these days.....)
Posts: 296
A consequence of my eventual success in spending these Avios was that the BA F flights I booked replaced the inbound leg of a Virgin redemption. So I had to call up VS to cancel half the booking.
Which just served to demonstrate the massive gulf between VS and IB contact centres. Virgin unfailingly polite, friendly, helpful, patient, competent, knowledgeable, etc. IB: rude, arrogant, inconsistent, "this isn;t the right number for IB Plus" despite the fact it's the number on their own ******* website , etc
I worked in call centres in my youth and it's a thankless task. But even on my worst days, I was never that bad.....
Which just served to demonstrate the massive gulf between VS and IB contact centres. Virgin unfailingly polite, friendly, helpful, patient, competent, knowledgeable, etc. IB: rude, arrogant, inconsistent, "this isn;t the right number for IB Plus" despite the fact it's the number on their own ******* website , etc
I worked in call centres in my youth and it's a thankless task. But even on my worst days, I was never that bad.....