VIP Notes at Check in
Aug 13, 2009 | 4:34 pm
#16
FlyerTalk Evangelist
Join Date: May 2000
Location: RDU
Programs: AA LT Gold, Breezy 2
Posts: 12,608
The Hyatt Crystal City has the same setup - it was on a printout under a glass blotter behind the check-in desk. Diamond and employees of other Hyatts were category 3.
Aug 13, 2009 | 8:55 pm
#17
Original Poster
Join Date: Feb 2006
Programs: HH Silver, MR Plat Prem & LT Plat, Hyatt Plat,SPG Plat, Hertz PC, National EE, UA 1K
Posts: 3,437
But im curious as to your statements posted as you mention you complained about hyatt at least once? Now you got a room you didn't like and found out the property knew some undesirable details and you now post they don't use such information against customers????
I may be slow but thats kinda contradictory.
I think you need to re-read my OP.
1-Why have info if I NEVER get the room that info says???
2-I did NOT complain about this stay. I complained about a stay last summer. Rightfully so-I booked a suite in London and was "given" 2 rooms and charged EXTRA for 2 regular rooms instead of the Suite I ordered!!!
The property obviously had comments on me made at different hotels-as I had NEVER been here before.
Aug 14, 2009 | 8:22 am
#19
Used to be bulldoggolfer05
Join Date: May 2007
Location: So Paulo, BR/Miami Beach, FL/NYC/DXB
Programs: HGP DMD, HHonors DMD, SPG PLT, MR PLT
Posts: 2,295
I attempted to locate this thread to no avail, as I believe the one you are referencing was in regards to the W Seattle, and how a customer saw on the reservation "No suite upgrade". This turned out to be a complete misunderstanding, as the actual information said "No suite upgrade available" but the software truncated it as it had been entered into the wrong field.
Aug 14, 2009 | 7:21 pm
#20
Join Date: May 2003
Posts: 6,417
I look at the box UNDER my name, and it says (dont remember exactly) something like "Mr PP40 has made numerous complaints/writeups to ....(FLYERTALK) He prefers a refrigerator in his room, and for the room to have extra .....(BEDS AND/OR TO ACTUALLY BE A SUITE WHEN HE BOOKS A SUITE)"
Aug 14, 2009 | 10:47 pm
#21
Join Date: May 2006
Location: BKK.DPS
Programs: P THAI,Diamond HYATT
Posts: 3,290
Hi, most front desks don't read your whole history, overall I feel Hyatt has the right feeling, look after the Diamonds because they look after us. Thai Airways had a similar attitude where a gold card member could do no wrong. At Hyatt if we are not happy we say so, we don't complain, we just state a fact. Always have a problem getting the papers I want with the tea each morning, they move their GMs faster than I can work out what i can get out of them, and when I start to rely on an upgrade they are booked out or something similar. Nothing is sacred anymore, if personal details appear on our profile, who gives a damm, too busy to worry about that, regards bkkrop
Aug 14, 2009 | 10:54 pm
#22
Join Date: Oct 2008
Location: Austin, TX
Programs: IHG Spire Elite, Marriott Titanium, AA Plat, WN A-List Preferred
Posts: 267
Anyone know what it takes for them to decide to put you in VIP level 4-7? I would guess something like high number of nights in that specific property, or friend of that property's management, etc?
Aug 15, 2009 | 1:06 am
#23
Join Date: Oct 2005
Location: United Arab Emirates & Arizona, USA
Programs: UA MM/1P, EK Ag, Marriott Life Ti, Hilton Dia, IC Dia, Hyatt Glob, Accor Pt
Posts: 4,723
Hyatt gets as much information as possible about the booked guest before they check in.
Nick Song, front office manager, said We try to Google the name and get a photo, what he or she does for living, his or her hobby, likes and dislikes... and all others."
See:
http://www.koreatimes.co.kr/www/news...144_47839.html
Nick Song, front office manager, said We try to Google the name and get a photo, what he or she does for living, his or her hobby, likes and dislikes... and all others."
See:
http://www.koreatimes.co.kr/www/news...144_47839.html
I like the idea of the chain keeping a file on guests. They should collect data on customers who complain incessantly. Shame on them for letting the customer see this information, though!
Aug 15, 2009 | 2:00 am
#24
Join Date: Feb 2009
Posts: 182
I would guess the Hyatt Courtesy Card holders would be somewhere 4-7. And I wonder if Lifetime Diamonds are higher than reg. Diamonds? Assuming, of course, that the rating scale is std across all properties...
Aug 15, 2009 | 5:53 pm
#25
Join Date: May 2003
Posts: 6,417
Aug 15, 2009 | 6:00 pm
#26
Join Date: Jan 2007
Location: SIN / HKG / AKL
Programs: *G (NZ SQ), MPC Gold, Amex Plat
Posts: 394
It would be interesting to know how to move up and down the list and if your 'rating' varies by property.
At one of my favourite Hyatt's I made a relatively small complaint (about being told that my Amex FHR amenity was 2 pieces of fruit and not the one they usually give out) and at my next stay I approached the check-in and the lady seemed to be incredibly nervous. She said that the GM had said I was arriving, upgraded me to a suite and took me upto the room for check-in. So there must be something in this list. Next stay was a few weeks later at a different Hyatt and the service was standard so maybe it is property related?
At one of my favourite Hyatt's I made a relatively small complaint (about being told that my Amex FHR amenity was 2 pieces of fruit and not the one they usually give out) and at my next stay I approached the check-in and the lady seemed to be incredibly nervous. She said that the GM had said I was arriving, upgraded me to a suite and took me upto the room for check-in. So there must be something in this list. Next stay was a few weeks later at a different Hyatt and the service was standard so maybe it is property related?
Aug 15, 2009 | 8:11 pm
#27
Join Date: May 2003
Location: Texas
Programs: Hyatt Glob (Barely); Marriott Plat Life; AA Up and Down Now Plat; Hilton, UA, BA, HA Peasant
Posts: 3,080
Several years ago I was essentially living at the same Hyatt in Houston for months at a time and got to know several staff members quite well. I was told I was a nine and the number rating had more to do with how many Hyatt nights you had stayed recently, but there was extra credit added at their hotel as a very frequent guest. (I was told I was one of their 10 most-frequent guests that year). I was on a lowball corporate rate so it could not have been dollars spent.
Aug 15, 2009 | 8:32 pm
#28
Join Date: Feb 2004
Posts: 1,981
Several years ago I was essentially living at the same Hyatt in Houston for months at a time and got to know several staff members quite well. I was told I was a nine and the number rating had more to do with how many Hyatt nights you had stayed recently, but there was extra credit added at their hotel as a very frequent guest. (I was told I was one of their 10 most-frequent guests that year). I was on a lowball corporate rate so it could not have been dollars spent.
Aug 17, 2009 | 8:30 am
#30
FlyerTalk Evangelist
Join Date: Jun 2008
Location: Rural TN (but WAS native)
Programs: National Executive Elite, none of the others matter
Posts: 23,831
I was thinking that there should be a "Flyertalk.com Hyatt Elites" group - with a list of expectations - on LinkedIn.