Hi, most front desks don't read your whole history, overall I feel Hyatt has the right feeling, look after the Diamonds because they look after us. Thai Airways had a similar attitude where a gold card member could do no wrong. At Hyatt if we are not happy we say so, we don't complain, we just state a fact. Always have a problem getting the papers I want with the tea each morning, they move their GMs faster than I can work out what i can get out of them, and when I start to rely on an upgrade they are booked out or something similar. Nothing is sacred anymore, if personal details appear on our profile, who gives a damm, too busy to worry about that, regards bkkrop