Jan 16, 2014, 2:16 pm
Last edit by: coleslaw
Update in Hyatt BRG policy (April 2019): If your BRG claim is approved, you can choose either 5,000 World of Hyatt points or an additional 20% off the matched rate for your stay (defined as consecutive nights at the same location). Rates available on websites that require membership which is free of charge, or where membership is automatically created as part of the booking, are eligible for BRG claims.
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Recent Experiences Using the BRG (2018 and later)
YES
MAYBE
Update in Hyatt BRG policy (July 2017): if your BRG claim is approved, Hyatt will match the comparable lower rate, but will no longer offer a further 20% discount on the matched lower rate. Instead, after your stay on the BRG approved rate, you will receive a US$50 credit (or equivalent amount in the currency of your country of residence) to use on a future stay (completed within 12 months) booked on a Standard Rate, Advance Purchase Rate or Member Rate on Hyatt.com.
Q. How do I receive the $50 credit?
A. About 3-4 days after your BRG stay, Hyatt will email you a unique rate code to apply for your new reservation. You can either click on the link in the mail to book the reservation or manually enter it into the booking at Hyatt.com.
Q. Can I use the code more than once?
A. No. The code is invalid when it has already been attached to a reservation.
Q. Can I use the code to lower a rate like AAA or Double Points?
A. No. The BRG code books into its own unique rate class and can't be used with any other promotional rates.
Q. What happens if I cancel my reservation with the BRG code applied?
A. The code will can be re-used for another reservation. For this reason, DO NOT DELETE THE EMAIL FROM HYATT UNTIL AFTER YOUR STAY.
Q. What happens if a lower base rate appears available after I book the BRG rate?
A. You can cancel the first reservation (assuming there's no penalty) and then rebook using the code for the lower rate.
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If you are dissatisfied with the response to your BRG claim, and it was processed by the Hyatt Service Desk in Omaha (9805 Q Street), you can consider filing a consumer complaint (link to online form) with the Nebraska Attorney General's Office (Consumer Protection Division). Note that the online complaint form requires you to fill in a correspondence address in the US (though you can state a preference to receive correspondence by e-mail rather than by post). As reported in Post # 2691, if the AG's Office decides to investigate, it is possible that Hyatt will review your BRG claim again and, in addition, offer points for the inconvenience.
If your BRG claim was processed by the Hyatt Service Desk in Marion (1120 North Carbon Street Suite 70), you can consider filing a consumer complaint (link to online form) with the Illinois Attorney General's Office.
From Post # 12:
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Recent Experiences Using the BRG (2018 and later)
YES
- Hotels.com - April 2019
- Booking.com - May 2019
MAYBE
- Skoosh - April 2019 (initially rejected as "membership site" but approved on appeal)
- SnapTravel
Update in Hyatt BRG policy (July 2017): if your BRG claim is approved, Hyatt will match the comparable lower rate, but will no longer offer a further 20% discount on the matched lower rate. Instead, after your stay on the BRG approved rate, you will receive a US$50 credit (or equivalent amount in the currency of your country of residence) to use on a future stay (completed within 12 months) booked on a Standard Rate, Advance Purchase Rate or Member Rate on Hyatt.com.
Q. How do I receive the $50 credit?
A. About 3-4 days after your BRG stay, Hyatt will email you a unique rate code to apply for your new reservation. You can either click on the link in the mail to book the reservation or manually enter it into the booking at Hyatt.com.
Q. Can I use the code more than once?
A. No. The code is invalid when it has already been attached to a reservation.
Q. Can I use the code to lower a rate like AAA or Double Points?
A. No. The BRG code books into its own unique rate class and can't be used with any other promotional rates.
Q. What happens if I cancel my reservation with the BRG code applied?
A. The code will can be re-used for another reservation. For this reason, DO NOT DELETE THE EMAIL FROM HYATT UNTIL AFTER YOUR STAY.
Q. What happens if a lower base rate appears available after I book the BRG rate?
A. You can cancel the first reservation (assuming there's no penalty) and then rebook using the code for the lower rate.
.................................................. ..........
If you are dissatisfied with the response to your BRG claim, and it was processed by the Hyatt Service Desk in Omaha (9805 Q Street), you can consider filing a consumer complaint (link to online form) with the Nebraska Attorney General's Office (Consumer Protection Division). Note that the online complaint form requires you to fill in a correspondence address in the US (though you can state a preference to receive correspondence by e-mail rather than by post). As reported in Post # 2691, if the AG's Office decides to investigate, it is possible that Hyatt will review your BRG claim again and, in addition, offer points for the inconvenience.
If your BRG claim was processed by the Hyatt Service Desk in Marion (1120 North Carbon Street Suite 70), you can consider filing a consumer complaint (link to online form) with the Illinois Attorney General's Office.
From Post # 12:
If you can’t solve your issue (please mind Hyatt's Consumer Affairs Department assists us at 1-800-323-7249) here are some other resources:
Sound Off
Conde Nast's Traveler's "Ombudsman" column features a traveler's complaint column. Send in your complaint to Ombudsman, Conde Nast Traveler, 4 Times Square, New York, NY 10036.
Legal Options
Sound Off
- Contact Consumer Traveler (my pick: Christopher Elliott)
- Consumer Tools (My3cents.com is a leading source of consumer advice)
- Post a complaint for public view
- Consumer Comment Form (please mind: If you file a complaint it becomes property of “Consumer Affairs” and they are not obliged to remove it if you solve the issue)
Conde Nast's Traveler's "Ombudsman" column features a traveler's complaint column. Send in your complaint to Ombudsman, Conde Nast Traveler, 4 Times Square, New York, NY 10036.
Legal Options
- File a complaint at you state's attorney general's office
- Small Claims Court (link provides also a helping hand on how to resolve problem without going to small claims court)
- Federal Trade Commission (The FTC does not resolve individual consumer complaints.)
Hyatt - Best Rate Guarantee - Experiences - MASTER THREAD - WIKI
Jul 30, 2013, 3:04 pm
#498
Join Date: Dec 2009
Location: DCA
Posts: 814
Anyone have very recent success with centraldereservas.com? I saw upthread people had some successes. I just called and was told this site is ineligible because there is no instant confirmation because of the sentence on the site "We will charge the booking to your card once the booking is confirmed." Doesn't sound on to me.
Jul 30, 2013, 7:38 pm
#499
Join Date: Jun 2012
Programs: Marco Polo Gold, HH Gold, SPG Gold, Le Accor Plat
Posts: 78
Anyone have very recent success with centraldereservas.com? I saw upthread people had some successes. I just called and was told this site is ineligible because there is no instant confirmation because of the sentence on the site "We will charge the booking to your card once the booking is confirmed." Doesn't sound on to me.
That sentence seems to me that it might have lost something in translation. It may be worth trying again and hoping for a less picky operator.
Jul 30, 2013, 7:40 pm
#500
Join Date: Jun 2012
Programs: Marco Polo Gold, HH Gold, SPG Gold, Le Accor Plat
Posts: 78
It might also be worth trying http://www.mein-hotel-online-buchen.de/ (as recommended by hailstorm).
I was finding that gave similar rates to centraldereservas for my BRG.
I was finding that gave similar rates to centraldereservas for my BRG.
Jul 30, 2013, 9:08 pm
#501
Join Date: Dec 2009
Location: DCA
Posts: 814
Thanks Mackdaddy. I will try again tomorrow and hope for a better operator. I am trying to get 5 nights at the GH Kauai. centraldereservas is pricing at 1215.37 euros. Mein-hotel is pricing at 1549 euros. I haven't been able to match the central price with any of my usual comparators. I really hope to get this one matched!
Jul 31, 2013, 3:25 am
#502
Used to be highman123
Join Date: Jul 2011
Posts: 3,541
Anyone have very recent success with centraldereservas.com? I saw upthread people had some successes. I just called and was told this site is ineligible because there is no instant confirmation because of the sentence on the site "We will charge the booking to your card once the booking is confirmed." Doesn't sound on to me.
Jul 31, 2013, 9:40 am
#503
Join Date: Dec 2009
Location: DCA
Posts: 814
I called back this morning and after 20 minutes I was approved!! Thanks so much mackdaddy and MightyTravels for arming me with the knowledge that this site should work. I am doing a platinum challenge so these 5 nights are a big help!
MightyTravels, I am actually the person that was asking you on your blog a week or so ago about the LH stopover in FRA on the way to NRT, using UA miles. Small world!
MightyTravels, I am actually the person that was asking you on your blog a week or so ago about the LH stopover in FRA on the way to NRT, using UA miles. Small world!
Aug 1, 2013, 12:51 am
#505
Used to be highman123
Join Date: Jul 2011
Posts: 3,541
I called back this morning and after 20 minutes I was approved!! Thanks so much mackdaddy and MightyTravels for arming me with the knowledge that this site should work. I am doing a platinum challenge so these 5 nights are a big help!
MightyTravels, I am actually the person that was asking you on your blog a week or so ago about the LH stopover in FRA on the way to NRT, using UA miles. Small world!
MightyTravels, I am actually the person that was asking you on your blog a week or so ago about the LH stopover in FRA on the way to NRT, using UA miles. Small world!
Aug 6, 2013, 12:04 am
#507
Join Date: Jun 2013
Location: New Zealand
Programs: Air New Zealand Gold / Korean Air Morning Calm / Qatar Gold / Hilton Gold / Hyatt Platinum
Posts: 81
Hyatt Regency Tokyo BRG Approved!
I just called the BRG Hyatt Line and got approved for the BRG at the Hyatt Regency Tokyo.
The rate on Expedia was significantly cheaper than the Hyatt Daily Rate and so they matched it and also gave me 20% off which was pretty sweet!
Does anybody know if I can use one of my suite upgrade certificates after booking through the BRG rate?
Cheers,
The rate on Expedia was significantly cheaper than the Hyatt Daily Rate and so they matched it and also gave me 20% off which was pretty sweet!
Does anybody know if I can use one of my suite upgrade certificates after booking through the BRG rate?
Cheers,
Aug 7, 2013, 1:25 pm
#509
Join Date: Jan 2010
Location: N.Wales, UK
Posts: 933
I've just purchased an advanced purchase rate on the hyatt phone line. Since found a lower rate by a measly £1 on hoteltravel.com
I've just phoned and had my claim refused since they "cannot modify an advance purchase rate, and the guarantee doesn't apply to this rate."
Sounds fishy to me, should I call back?
I've just phoned and had my claim refused since they "cannot modify an advance purchase rate, and the guarantee doesn't apply to this rate."
Sounds fishy to me, should I call back?
Aug 7, 2013, 2:58 pm
#510
Ambassador: Alaska Airlines
Join Date: Jul 2009
Location: Seattle
Programs: AS MVP Gold
Posts: 2,732
The BRG applies to the best publicly-available rate offered by Hyatt. You can see all the terms and conditions here: http://www.hyatt.com/hyatt/specials/...ferId=40501986