Jan 16, 2014, 2:16 pm
Last edit by: coleslaw
Update in Hyatt BRG policy (April 2019): If your BRG claim is approved, you can choose either 5,000 World of Hyatt points or an additional 20% off the matched rate for your stay (defined as consecutive nights at the same location). Rates available on websites that require membership which is free of charge, or where membership is automatically created as part of the booking, are eligible for BRG claims.
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Recent Experiences Using the BRG (2018 and later)
YES
MAYBE
Update in Hyatt BRG policy (July 2017): if your BRG claim is approved, Hyatt will match the comparable lower rate, but will no longer offer a further 20% discount on the matched lower rate. Instead, after your stay on the BRG approved rate, you will receive a US$50 credit (or equivalent amount in the currency of your country of residence) to use on a future stay (completed within 12 months) booked on a Standard Rate, Advance Purchase Rate or Member Rate on Hyatt.com.
Q. How do I receive the $50 credit?
A. About 3-4 days after your BRG stay, Hyatt will email you a unique rate code to apply for your new reservation. You can either click on the link in the mail to book the reservation or manually enter it into the booking at Hyatt.com.
Q. Can I use the code more than once?
A. No. The code is invalid when it has already been attached to a reservation.
Q. Can I use the code to lower a rate like AAA or Double Points?
A. No. The BRG code books into its own unique rate class and can't be used with any other promotional rates.
Q. What happens if I cancel my reservation with the BRG code applied?
A. The code will can be re-used for another reservation. For this reason, DO NOT DELETE THE EMAIL FROM HYATT UNTIL AFTER YOUR STAY.
Q. What happens if a lower base rate appears available after I book the BRG rate?
A. You can cancel the first reservation (assuming there's no penalty) and then rebook using the code for the lower rate.
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If you are dissatisfied with the response to your BRG claim, and it was processed by the Hyatt Service Desk in Omaha (9805 Q Street), you can consider filing a consumer complaint (link to online form) with the Nebraska Attorney General's Office (Consumer Protection Division). Note that the online complaint form requires you to fill in a correspondence address in the US (though you can state a preference to receive correspondence by e-mail rather than by post). As reported in Post # 2691, if the AG's Office decides to investigate, it is possible that Hyatt will review your BRG claim again and, in addition, offer points for the inconvenience.
If your BRG claim was processed by the Hyatt Service Desk in Marion (1120 North Carbon Street Suite 70), you can consider filing a consumer complaint (link to online form) with the Illinois Attorney General's Office.
From Post # 12:
.................................................. ..........
Recent Experiences Using the BRG (2018 and later)
YES
- Hotels.com - April 2019
- Booking.com - May 2019
MAYBE
- Skoosh - April 2019 (initially rejected as "membership site" but approved on appeal)
- SnapTravel
Update in Hyatt BRG policy (July 2017): if your BRG claim is approved, Hyatt will match the comparable lower rate, but will no longer offer a further 20% discount on the matched lower rate. Instead, after your stay on the BRG approved rate, you will receive a US$50 credit (or equivalent amount in the currency of your country of residence) to use on a future stay (completed within 12 months) booked on a Standard Rate, Advance Purchase Rate or Member Rate on Hyatt.com.
Q. How do I receive the $50 credit?
A. About 3-4 days after your BRG stay, Hyatt will email you a unique rate code to apply for your new reservation. You can either click on the link in the mail to book the reservation or manually enter it into the booking at Hyatt.com.
Q. Can I use the code more than once?
A. No. The code is invalid when it has already been attached to a reservation.
Q. Can I use the code to lower a rate like AAA or Double Points?
A. No. The BRG code books into its own unique rate class and can't be used with any other promotional rates.
Q. What happens if I cancel my reservation with the BRG code applied?
A. The code will can be re-used for another reservation. For this reason, DO NOT DELETE THE EMAIL FROM HYATT UNTIL AFTER YOUR STAY.
Q. What happens if a lower base rate appears available after I book the BRG rate?
A. You can cancel the first reservation (assuming there's no penalty) and then rebook using the code for the lower rate.
.................................................. ..........
If you are dissatisfied with the response to your BRG claim, and it was processed by the Hyatt Service Desk in Omaha (9805 Q Street), you can consider filing a consumer complaint (link to online form) with the Nebraska Attorney General's Office (Consumer Protection Division). Note that the online complaint form requires you to fill in a correspondence address in the US (though you can state a preference to receive correspondence by e-mail rather than by post). As reported in Post # 2691, if the AG's Office decides to investigate, it is possible that Hyatt will review your BRG claim again and, in addition, offer points for the inconvenience.
If your BRG claim was processed by the Hyatt Service Desk in Marion (1120 North Carbon Street Suite 70), you can consider filing a consumer complaint (link to online form) with the Illinois Attorney General's Office.
From Post # 12:
If you can’t solve your issue (please mind Hyatt's Consumer Affairs Department assists us at 1-800-323-7249) here are some other resources:
Sound Off
Conde Nast's Traveler's "Ombudsman" column features a traveler's complaint column. Send in your complaint to Ombudsman, Conde Nast Traveler, 4 Times Square, New York, NY 10036.
Legal Options
Sound Off
- Contact Consumer Traveler (my pick: Christopher Elliott)
- Consumer Tools (My3cents.com is a leading source of consumer advice)
- Post a complaint for public view
- Consumer Comment Form (please mind: If you file a complaint it becomes property of “Consumer Affairs” and they are not obliged to remove it if you solve the issue)
Conde Nast's Traveler's "Ombudsman" column features a traveler's complaint column. Send in your complaint to Ombudsman, Conde Nast Traveler, 4 Times Square, New York, NY 10036.
Legal Options
- File a complaint at you state's attorney general's office
- Small Claims Court (link provides also a helping hand on how to resolve problem without going to small claims court)
- Federal Trade Commission (The FTC does not resolve individual consumer complaints.)
Hyatt - Best Rate Guarantee - Experiences - MASTER THREAD - WIKI
Jun 20, 2015, 10:45 pm
#1741
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
So I called to cancel a separate booking for a 7K/ night Club Room for 2 nights. Had to call the hotel to do it -- couldn't do it online. Confirmed my BRG club room reservation at the same time.
Now I see my BRG Club Room description as "King Room" only.... Looks like they may have changed the room type to standard king room, no club.
Wondering if this hotel has any experience with BRG or will I have to fight at check in?
Any experiences with hotels refusing to acknowledge BRG reservatuons?
Advice ?
I do have original confirmations with Club Room bookings written -- breakfast, cocktails, etc.
Thanks
Now I see my BRG Club Room description as "King Room" only.... Looks like they may have changed the room type to standard king room, no club.
Wondering if this hotel has any experience with BRG or will I have to fight at check in?
Any experiences with hotels refusing to acknowledge BRG reservatuons?
Advice ?
I do have original confirmations with Club Room bookings written -- breakfast, cocktails, etc.
Thanks
Jun 21, 2015, 5:27 am
#1742
Join Date: Jan 2009
Location: BKK
Posts: 6,741
Exactly. Why not call customer service and have them reconfirm that it is a BRG for a club room, and then get a confirmation email that states "club room" just in case of any problems?
Jun 21, 2015, 9:11 am
#1743
Join Date: Sep 2003
Location: MSP
Programs: DL PlatMM, BA and Alaska Emerald, HHonors DIA, Accor, Marriott Titanium, IHG Plat Amb, UA Silver, AA
Posts: 4,515
And for this price, I'm totally impressed with the hotel! It's gorgeous.
Jun 21, 2015, 4:05 pm
#1744
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,047
Updated the wiki for prestigia.com. Used it recently for a successful flexible BRG at IIRC the HR Dusseldorf.
Jun 22, 2015, 9:25 am
#1745
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
Weird. I've done BRG for a certain hotel a couple of times. (Add days and price change made me rebook.) However, with this BRG, I can't cancel online. That option is gone from online. It says I have to call in and do it. I wonder why it's different. I have another booking at that same hotel and the option isn't there for that.
Jun 23, 2015, 11:05 am
#1747
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,047
Jun 23, 2015, 11:17 am
#1748
Join Date: Aug 2005
Location: The KUL city
Programs: AA Lifetime Plat, TK Elite+
Posts: 2,663
True. But €116 summer in Paris is a decent deal. Much better than paying twice the price to stay across the street at the LM which is a really nice hotel or 3-4 times more at other Hyatts/Starwoods in Paris.
Jun 24, 2015, 3:30 pm
#1749
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
So I did a BRG for a Hyatt Place with 2 queens, high floor. It's quite common for Hyatt Place's to put high floors at a higher rate and in my case, before BRG, it was $20/night more. I specifically wanted a high floor and that's why I waited out to see if the price would go down. I ended up finding a rate for the HR queen that was the same as a regular queen. Thus in the end, of course, it was lower.
However, when I got the hotel, late check-in, there were no more high floors. I was quite upset about this since I specifically booked a high floor. I'm curious if I should complain about it or just leave it be since I got such a great BRG (that I wouldn't have gotten if the rate hadn't originally been $20 more.)
However, when I got the hotel, late check-in, there were no more high floors. I was quite upset about this since I specifically booked a high floor. I'm curious if I should complain about it or just leave it be since I got such a great BRG (that I wouldn't have gotten if the rate hadn't originally been $20 more.)
Jun 24, 2015, 5:30 pm
#1750
Join Date: Mar 2014
Programs: AA EXP, TK Elite, LY Top-Platinum, HGP Diamond, HH Diamond, IHGR Platinum Amb
Posts: 280
So I did a BRG for a Hyatt Place with 2 queens, high floor. It's quite common for Hyatt Place's to put high floors at a higher rate and in my case, before BRG, it was $20/night more. I specifically wanted a high floor and that's why I waited out to see if the price would go down. I ended up finding a rate for the HR queen that was the same as a regular queen. Thus in the end, of course, it was lower.
However, when I got the hotel, late check-in, there were no more high floors. I was quite upset about this since I specifically booked a high floor. I'm curious if I should complain about it or just leave it be since I got such a great BRG (that I wouldn't have gotten if the rate hadn't originally been $20 more.)
However, when I got the hotel, late check-in, there were no more high floors. I was quite upset about this since I specifically booked a high floor. I'm curious if I should complain about it or just leave it be since I got such a great BRG (that I wouldn't have gotten if the rate hadn't originally been $20 more.)
You booked a room from a certain category and got a room from a lower category. And these categories are priced differently on the hotel website. That's it. It could and should be grounds for a complaint, though I guess many experienced travellers - especially Hyatt fans with status - would not take action in such a case given the discounted rate and if the stay was otherwise good.
If you feel the room you got had a negative impact on your stay then by all means go ahead and tell Hyatt.
Jun 25, 2015, 7:18 pm
#1751
Join Date: Oct 2011
Location: BKK
Programs: World of Hyatt Globalist; Marriott Bonvoy LTP; IHG Plat
Posts: 2,233
What i hate most about hyatt brg is, after your claim was approved, you need to call them to adjust the rate. Why cant they make it easier via email, ike spg or marriott? (No need to talk with agent)
BTW, Im not an english native speaker and live in asia.
BTW, Im not an english native speaker and live in asia.
Jun 25, 2015, 7:33 pm
#1752
Join Date: Nov 2013
Location: DFW
Programs: AA EXP, Marriott Titanium
Posts: 515
Make an existing reservation at the refundable daily rate. BRG to that confirmation number. No phone call necessary.
Jun 25, 2015, 8:07 pm
#1753
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
Jun 25, 2015, 9:37 pm
#1754
Join Date: Oct 2011
Location: BKK
Programs: World of Hyatt Globalist; Marriott Bonvoy LTP; IHG Plat
Posts: 2,233