Jan 16, 2014, 2:16 pm
Last edit by: coleslaw
Update in Hyatt BRG policy (April 2019): If your BRG claim is approved, you can choose either 5,000 World of Hyatt points or an additional 20% off the matched rate for your stay (defined as consecutive nights at the same location). Rates available on websites that require membership which is free of charge, or where membership is automatically created as part of the booking, are eligible for BRG claims.
.................................................. ..........
Recent Experiences Using the BRG (2018 and later)
YES
MAYBE
Update in Hyatt BRG policy (July 2017): if your BRG claim is approved, Hyatt will match the comparable lower rate, but will no longer offer a further 20% discount on the matched lower rate. Instead, after your stay on the BRG approved rate, you will receive a US$50 credit (or equivalent amount in the currency of your country of residence) to use on a future stay (completed within 12 months) booked on a Standard Rate, Advance Purchase Rate or Member Rate on Hyatt.com.
Q. How do I receive the $50 credit?
A. About 3-4 days after your BRG stay, Hyatt will email you a unique rate code to apply for your new reservation. You can either click on the link in the mail to book the reservation or manually enter it into the booking at Hyatt.com.
Q. Can I use the code more than once?
A. No. The code is invalid when it has already been attached to a reservation.
Q. Can I use the code to lower a rate like AAA or Double Points?
A. No. The BRG code books into its own unique rate class and can't be used with any other promotional rates.
Q. What happens if I cancel my reservation with the BRG code applied?
A. The code will can be re-used for another reservation. For this reason, DO NOT DELETE THE EMAIL FROM HYATT UNTIL AFTER YOUR STAY.
Q. What happens if a lower base rate appears available after I book the BRG rate?
A. You can cancel the first reservation (assuming there's no penalty) and then rebook using the code for the lower rate.
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If you are dissatisfied with the response to your BRG claim, and it was processed by the Hyatt Service Desk in Omaha (9805 Q Street), you can consider filing a consumer complaint (link to online form) with the Nebraska Attorney General's Office (Consumer Protection Division). Note that the online complaint form requires you to fill in a correspondence address in the US (though you can state a preference to receive correspondence by e-mail rather than by post). As reported in Post # 2691, if the AG's Office decides to investigate, it is possible that Hyatt will review your BRG claim again and, in addition, offer points for the inconvenience.
If your BRG claim was processed by the Hyatt Service Desk in Marion (1120 North Carbon Street Suite 70), you can consider filing a consumer complaint (link to online form) with the Illinois Attorney General's Office.
From Post # 12:
.................................................. ..........
Recent Experiences Using the BRG (2018 and later)
YES
- Hotels.com - April 2019
- Booking.com - May 2019
MAYBE
- Skoosh - April 2019 (initially rejected as "membership site" but approved on appeal)
- SnapTravel
Update in Hyatt BRG policy (July 2017): if your BRG claim is approved, Hyatt will match the comparable lower rate, but will no longer offer a further 20% discount on the matched lower rate. Instead, after your stay on the BRG approved rate, you will receive a US$50 credit (or equivalent amount in the currency of your country of residence) to use on a future stay (completed within 12 months) booked on a Standard Rate, Advance Purchase Rate or Member Rate on Hyatt.com.
Q. How do I receive the $50 credit?
A. About 3-4 days after your BRG stay, Hyatt will email you a unique rate code to apply for your new reservation. You can either click on the link in the mail to book the reservation or manually enter it into the booking at Hyatt.com.
Q. Can I use the code more than once?
A. No. The code is invalid when it has already been attached to a reservation.
Q. Can I use the code to lower a rate like AAA or Double Points?
A. No. The BRG code books into its own unique rate class and can't be used with any other promotional rates.
Q. What happens if I cancel my reservation with the BRG code applied?
A. The code will can be re-used for another reservation. For this reason, DO NOT DELETE THE EMAIL FROM HYATT UNTIL AFTER YOUR STAY.
Q. What happens if a lower base rate appears available after I book the BRG rate?
A. You can cancel the first reservation (assuming there's no penalty) and then rebook using the code for the lower rate.
.................................................. ..........
If you are dissatisfied with the response to your BRG claim, and it was processed by the Hyatt Service Desk in Omaha (9805 Q Street), you can consider filing a consumer complaint (link to online form) with the Nebraska Attorney General's Office (Consumer Protection Division). Note that the online complaint form requires you to fill in a correspondence address in the US (though you can state a preference to receive correspondence by e-mail rather than by post). As reported in Post # 2691, if the AG's Office decides to investigate, it is possible that Hyatt will review your BRG claim again and, in addition, offer points for the inconvenience.
If your BRG claim was processed by the Hyatt Service Desk in Marion (1120 North Carbon Street Suite 70), you can consider filing a consumer complaint (link to online form) with the Illinois Attorney General's Office.
From Post # 12:
If you can’t solve your issue (please mind Hyatt's Consumer Affairs Department assists us at 1-800-323-7249) here are some other resources:
Sound Off
Conde Nast's Traveler's "Ombudsman" column features a traveler's complaint column. Send in your complaint to Ombudsman, Conde Nast Traveler, 4 Times Square, New York, NY 10036.
Legal Options
Sound Off
- Contact Consumer Traveler (my pick: Christopher Elliott)
- Consumer Tools (My3cents.com is a leading source of consumer advice)
- Post a complaint for public view
- Consumer Comment Form (please mind: If you file a complaint it becomes property of “Consumer Affairs” and they are not obliged to remove it if you solve the issue)
Conde Nast's Traveler's "Ombudsman" column features a traveler's complaint column. Send in your complaint to Ombudsman, Conde Nast Traveler, 4 Times Square, New York, NY 10036.
Legal Options
- File a complaint at you state's attorney general's office
- Small Claims Court (link provides also a helping hand on how to resolve problem without going to small claims court)
- Federal Trade Commission (The FTC does not resolve individual consumer complaints.)
Hyatt - Best Rate Guarantee - Experiences - MASTER THREAD - WIKI
May 30, 2015, 11:52 am
#1681
Join Date: Jan 2010
Programs: Virtuoso, Marriott Stars/Luminous, Hilton Impresario, IHG Luxury & Lifestyle, Hyatt Prive etc
Posts: 2,005
May 31, 2015, 3:53 am
#1682
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,051
I know it may not be popular with folks who want to moan that random site A doesn't work (for obviously stupid reasons), but I find that the rules make my life rather easier. Rather than looking far and wide I simply run a search via kayak. Kayak allows me to filter based on chain and I know that virtually all of the OTAs Kayak monitors are acceptable to Hyatt BRG.
Based on dozens of BRG claims - virtually all approved - my only issue is finding flexible competing rates so that I can change my mind later. It is actually relatively rare for me to not be able to find a lower rate, particularly when I have flexibility on dates. (made easier because I just have to check kayak rather than dozens of sites for the sweetspot on dates - you'd be surprised how changing arrival date by one day +/- can move the competing rate substantially)
Maybe it's not the absolute lowest rate out there, or the fact that international hotels are easier to BRG than US ones, but I think the Hyatt BRG programme is a lot better than this thread makes it out to be.
Based on dozens of BRG claims - virtually all approved - my only issue is finding flexible competing rates so that I can change my mind later. It is actually relatively rare for me to not be able to find a lower rate, particularly when I have flexibility on dates. (made easier because I just have to check kayak rather than dozens of sites for the sweetspot on dates - you'd be surprised how changing arrival date by one day +/- can move the competing rate substantially)
Maybe it's not the absolute lowest rate out there, or the fact that international hotels are easier to BRG than US ones, but I think the Hyatt BRG programme is a lot better than this thread makes it out to be.
May 31, 2015, 4:49 am
#1683
Join Date: Jan 2014
Programs: Krisflyer, hyatt GP
Posts: 186
BRG success:
Grand Hyatt Singapore daily rate $388 SGD
Competitor: kayak.com thru getaroom.com 199 USD or ~268SGD refundable
After BRG: ~$158USD or $213 SGD
Checked kayak.com and they have private sale thru getaroom.com. I filled out BRG form and stated kayak.com / getaroom.com + attached pdf. The next morning, i received email and they accepted my BRG.
Grand Hyatt Singapore daily rate $388 SGD
Competitor: kayak.com thru getaroom.com 199 USD or ~268SGD refundable
After BRG: ~$158USD or $213 SGD
Checked kayak.com and they have private sale thru getaroom.com. I filled out BRG form and stated kayak.com / getaroom.com + attached pdf. The next morning, i received email and they accepted my BRG.
May 31, 2015, 5:22 am
#1684
Join Date: Nov 2010
Location: Planet Earth
Programs: | *G | STE | HGP ♦ | SPG Au | MR Au
Posts: 3,772
I know it may not be popular with folks who want to moan that random site A doesn't work (for obviously stupid reasons), but I find that the rules make my life rather easier. Rather than looking far and wide I simply run a search via kayak. Kayak allows me to filter based on chain and I know that virtually all of the OTAs Kayak monitors are acceptable to Hyatt BRG.
Based on dozens of BRG claims - virtually all approved - my only issue is finding flexible competing rates so that I can change my mind later. It is actually relatively rare for me to not be able to find a lower rate, particularly when I have flexibility on dates. (made easier because I just have to check kayak rather than dozens of sites for the sweetspot on dates - you'd be surprised how changing arrival date by one day +/- can move the competing rate substantially)
Maybe it's not the absolute lowest rate out there, or the fact that international hotels are easier to BRG than US ones, but I think the Hyatt BRG programme is a lot better than this thread makes it out to be.
Based on dozens of BRG claims - virtually all approved - my only issue is finding flexible competing rates so that I can change my mind later. It is actually relatively rare for me to not be able to find a lower rate, particularly when I have flexibility on dates. (made easier because I just have to check kayak rather than dozens of sites for the sweetspot on dates - you'd be surprised how changing arrival date by one day +/- can move the competing rate substantially)
Maybe it's not the absolute lowest rate out there, or the fact that international hotels are easier to BRG than US ones, but I think the Hyatt BRG programme is a lot better than this thread makes it out to be.
As per this thread, the submission process is very hit and miss and agent don't always reply within 24 hours as stated. Several have had to refiled claims for some reason or another. I've been rejected by agents even if I attach a screenshot of the lower rate because the rate is no longer available on the website 24 hours later. It is the norm for agents to ask me to resend the screenshots since moving to this system. Many of the sites that used to be allowed for BRG are no longer allowed. Hyatt Gold Passport Concierge is no long able to help with claims.I once need about 2-3 weeks for a BRG claim to be processed!
If you file a claim after making a non-refundable booking and the BRG is invalid you are screwed because it is outside your cancellation window for the non-refundable rate.
If you don't make a booking and you file a BRG claim, there is a risk that the hyatt.com rate / room type "sells out" or the hotel pulls availability. This will make it an invalid BRG. (Happened to me before)
When the system works, meaning the claim is processed within 24 hours with no issue, I am fine.
But considering that about 1/3 times I have either needed to refile claims or resend screenshot or been rejected for weird reasons. I consider the present system a downgrade from the prior system overall.
I am glad you are having little to no trouble with this system, just be happy you didn't need to experience a 2-3 week wait for a BRG claim to be processed.
Last edited by DHalltheway; May 31, 2015 at 5:46 am
Jun 3, 2015, 8:45 am
#1685
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
Man, where have I been all this time?!? BRG is currently one of the best things ever! While I can typically get good rates with my corporate code, sometimes those aren't available or BRG trumps that.
Recent success:
Hyatt Regency Pier 66 - daily rate $169 (no corporate code availability)
Competitor: tripadviser thru hotelsclick.com - $162
After BRG: 130
Hyatt Regency Miami - daily rate $139 (but $119 on corporate code)
Competitor: amoma.com - $108
After BRG: $87
Hyatt Regency Grand Cypress - daily rate $209 (but $135 on corporate code)
Competitor: tripadviser thru hotelsclick.com - $149
After BRG: $119
Recent success:
Hyatt Regency Pier 66 - daily rate $169 (no corporate code availability)
Competitor: tripadviser thru hotelsclick.com - $162
After BRG: 130
Hyatt Regency Miami - daily rate $139 (but $119 on corporate code)
Competitor: amoma.com - $108
After BRG: $87
Hyatt Regency Grand Cypress - daily rate $209 (but $135 on corporate code)
Competitor: tripadviser thru hotelsclick.com - $149
After BRG: $119
Jun 3, 2015, 10:10 am
#1686
Join Date: Nov 2010
Location: Planet Earth
Programs: | *G | STE | HGP ♦ | SPG Au | MR Au
Posts: 3,772
Man, where have I been all this time?!? BRG is currently one of the best things ever! While I can typically get good rates with my corporate code, sometimes those aren't available or BRG trumps that.
Recent success:
Hyatt Regency Pier 66 - daily rate $169 (no corporate code availability)
Competitor: tripadviser thru hotelsclick.com - $162
After BRG: 130
Hyatt Regency Miami - daily rate $139 (but $119 on corporate code)
Competitor: amoma.com - $108
After BRG: $87
Hyatt Regency Grand Cypress - daily rate $209 (but $135 on corporate code)
Competitor: tripadviser thru hotelsclick.com - $149
After BRG: $119
Recent success:
Hyatt Regency Pier 66 - daily rate $169 (no corporate code availability)
Competitor: tripadviser thru hotelsclick.com - $162
After BRG: 130
Hyatt Regency Miami - daily rate $139 (but $119 on corporate code)
Competitor: amoma.com - $108
After BRG: $87
Hyatt Regency Grand Cypress - daily rate $209 (but $135 on corporate code)
Competitor: tripadviser thru hotelsclick.com - $149
After BRG: $119
I'm trying. Lots of smart people to learn from.
Jun 3, 2015, 12:26 pm
#1688
Join Date: Aug 2013
Location: EHAM / 52°18'29"N 004°45'51"E
Programs: Marriott Bonvoy Titanium, Flying Blue Platinum For Life
Posts: 209
Last week I booked a rate including breakfast and it was approved (amoma.com) by Lydia.
This weekend booked another rate including breakfast and it rejectend by Timothy:
"I have reviewed your claim and determined that, based on packages not covered under our Best Rate Guarantee program, this reservation is not eligible for our Best Rate Guarantee.."
What is a package deal? Amazing (or should I say frustrating) how they can be so inconsistent.
This weekend booked another rate including breakfast and it rejectend by Timothy:
"I have reviewed your claim and determined that, based on packages not covered under our Best Rate Guarantee program, this reservation is not eligible for our Best Rate Guarantee.."
What is a package deal? Amazing (or should I say frustrating) how they can be so inconsistent.
Jun 3, 2015, 1:07 pm
#1689
Join Date: Nov 2010
Location: Planet Earth
Programs: | *G | STE | HGP ♦ | SPG Au | MR Au
Posts: 3,772
Last week I booked a rate including breakfast and it was approved (amoma.com) by Lydia.
This weekend booked another rate including breakfast and it rejectend by Timothy:
"I have reviewed your claim and determined that, based on packages not covered under our Best Rate Guarantee program, this reservation is not eligible for our Best Rate Guarantee.."
What is a package deal? Amazing (or should I say frustrating) how they can be so inconsistent.
This weekend booked another rate including breakfast and it rejectend by Timothy:
"I have reviewed your claim and determined that, based on packages not covered under our Best Rate Guarantee program, this reservation is not eligible for our Best Rate Guarantee.."
What is a package deal? Amazing (or should I say frustrating) how they can be so inconsistent.
• Packaged rates that include taxes, service charges, meals, coupons, parking, services, or other amenities.
Jun 3, 2015, 9:00 pm
#1690
Join Date: Aug 2013
Location: Minnesota
Programs: Hyatt Globalist
Posts: 1,101
Man, where have I been all this time?!? BRG is currently one of the best things ever! While I can typically get good rates with my corporate code, sometimes those aren't available or BRG trumps that.
Recent success:
Hyatt Regency Pier 66 - daily rate $169 (no corporate code availability)
Competitor: tripadviser thru hotelsclick.com - $162
After BRG: 130
Hyatt Regency Miami - daily rate $139 (but $119 on corporate code)
Competitor: amoma.com - $108
After BRG: $87
Hyatt Regency Grand Cypress - daily rate $209 (but $135 on corporate code)
Competitor: tripadviser thru hotelsclick.com - $149
After BRG: $119
Recent success:
Hyatt Regency Pier 66 - daily rate $169 (no corporate code availability)
Competitor: tripadviser thru hotelsclick.com - $162
After BRG: 130
Hyatt Regency Miami - daily rate $139 (but $119 on corporate code)
Competitor: amoma.com - $108
After BRG: $87
Hyatt Regency Grand Cypress - daily rate $209 (but $135 on corporate code)
Competitor: tripadviser thru hotelsclick.com - $149
After BRG: $119
Jun 4, 2015, 2:38 am
#1691
Join Date: Aug 2014
Location: PER
Programs: Airlines - Only in the pointy end on points, Hilton Diamond
Posts: 284
After lurking for a while and being able to put all the info to use I thought I would finally contribute something.
Hyatt Destination: Park Hyatt Tokyo
Requested room type:Park King
Rates: 71,762 JPY per night inc tax
Competitor: Agoda.com
Rates: 64,398 JPY per night inc tax
Rates: 51,908 JPY per night inc tax after BRG
Still available in peak cherry blossom viewing season across a few dates in March/April 2016.
Hyatt Destination: Park Hyatt Tokyo
Requested room type:Park King
Rates: 71,762 JPY per night inc tax
Competitor: Agoda.com
Rates: 64,398 JPY per night inc tax
Rates: 51,908 JPY per night inc tax after BRG
Still available in peak cherry blossom viewing season across a few dates in March/April 2016.
Jun 4, 2015, 7:21 am
#1692
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
My company's discount portal just has a link for Hyatt. When you click it, it gives you the corporate code. And yes the discount portal is all for personal use.
Jun 5, 2015, 7:44 am
#1693
Join Date: Sep 2002
Location: Bainbridge Island, WA
Posts: 8,965
BRG Strategy
We want to extend our 4 night stay at a Hyatt resort to 8 nights.
We are 3 couples each w/ our own initial reservation enhanced by a HRG rate.
Any reason not to book the additional 4 nights as one reservation for all of us?( 3 rooms)
And if I do, and one couple backs out will it effect the BRG rate ( which I think I can get on this new reservation) if the reservation changes by one room less?
Thanks
We are 3 couples each w/ our own initial reservation enhanced by a HRG rate.
Any reason not to book the additional 4 nights as one reservation for all of us?( 3 rooms)
And if I do, and one couple backs out will it effect the BRG rate ( which I think I can get on this new reservation) if the reservation changes by one room less?
Thanks
Jun 5, 2015, 8:10 am
#1694
Suspended
Join Date: Jan 2003
Posts: 8,720
It was disallowed appropriately but for the wrong stated reason.
Jun 5, 2015, 8:19 am
#1695
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,784
We want to extend our 4 night stay at a Hyatt resort to 8 nights.
We are 3 couples each w/ our own initial reservation enhanced by a HRG rate.
Any reason not to book the additional 4 nights as one reservation for all of us?( 3 rooms)
And if I do, and one couple backs out will it effect the BRG rate ( which I think I can get on this new reservation) if the reservation changes by one room less?
Thanks
We are 3 couples each w/ our own initial reservation enhanced by a HRG rate.
Any reason not to book the additional 4 nights as one reservation for all of us?( 3 rooms)
And if I do, and one couple backs out will it effect the BRG rate ( which I think I can get on this new reservation) if the reservation changes by one room less?
Thanks
If one couple backs out of the four nights then, yes, you'll have a problem because you'll have to cancel one room. If one couple backs out of the (first) three nights, the BRG goes out the window as you'll have to change the reservation to whatever the current rate is.