penegal

Win - The full buffet is now included for Diamonds (no up-charge).

Loss - Since this change it has been appearing on my bill and I have had to ask for it to be manually removed.

Gunner14

Anyone have a contact at this hotel? I have my parents staying here next month on a guest of honor points booking and want to make sure that they are taken care of (i.e. receive the diamonds benefits without fuss).

cruisingmickey

Does anyone know if we are charged a fee for using our US credit card when paying while checking out? I know some places in Australia charge this fee. Thank you.

penegal

Duplicate post?

The hotel should disclose the fees at booking AND check-in.

I think it is actually dependent on your rate (and/or hotel policy at each property). If you check your confirmation you should see something like this for the PH Melbourne. This applies to any credit card, American or otherwise.


NB - This seems to be applied manually, so occasionally the forget to charge you the surcharge.

cruisingmickey

Thanks penegal for the reply. I guess I'll see next month when I'm there. I'll check my confirmation as well.

Not a duplicate post, sort of. PH Syd might have different policies from Melbourne so thought I'd ask. I encountered another Syd hotel that wanted to charge 1.5% for using my cc to settle the bill in the past.

m0hamed

Every hotel pretty much charges this fee now. It's such a joke.

RTW1

It's simply the fee they pay to process the transaction... so you will pay it anyway, or you could use cash.

m0hamed

The actual cost to them is more like

0.86%: MasterCard and Visa
1.93%: American Express
2.11% Diners Club

So don't think they're not making a profit.

http://www.fairtrading.nsw.gov.au/bi...rges_part1.pdf

RTW1

Sure they do... that's their business. But the quoted Merchant Service Fees are not the only costs they have, although they sometimes also pay less.

But what's important here is that you are given a choice. Pay with some other instrument and avoid the fees, which in most countries are always included in the price.

incognitoMD

Stayed at this property just this past year. Booked under virtuoso rate, upgraded with DSU, and further upgraded to the terrace suites. Excellent stay.

Regarding the CC merchant fees, although there is no virtuoso benefit saying no CC merchant fees, we booked the virtuoso rate from the (only) online virtuoso TA. Their rate details specifically say no credit card merchant fees. So I pointed to this at checkout, and had no trouble having those fees removed at checkout. A few percent is trivial, but for a bill in excess of $1kUSD, it is not trivial, especially when its paying a fee to pay the hotel.

BAGoldBoy

So stayed here some years ago and vowed to never do so again. Found ourselves in Melbourne for a few days most of which were at the GH (Excellent). Thought 1 night at the PH couldn't be that bad.

At check in the young lady was deep in conversation with a colleague and took some time to acknowledge us. Very perfunctory check in with no welcome or explanations.

Cathedral suite (DSU) OK. Wife phoned down for curling tongs - 1. iron was delivered, 2. hair straighteners delivered 3. went to desk and asked again for curling tongs which were delivered but didn't work!

TV in bathroom didn't work.

Went to lounge for breakfast - hadn't been told that wasn't served in lounge. Back down to the restaurant. Coffee was pale and tasted of nothing - quick trip across the road for a coffee. Omelette was OK but bacon, beans, etc were stone cold.

Definitely our last stay here - ever!

m0hamed

Complain to Hyatt. Management here has let the hotel get worse and worse.

Jermyn

When I checked in at the PH SYD immediately after a (distinctly sub-par) stay at the PH MEL; I was told not to worry, "you're at a real Park Hyatt now".

Very telling... and also very true.

BAGoldBoy

I received a mail asking for feedback on our stay which I will complete. Last time I completed a survey the GM mailed me and admitted their mistakes but doesn't seem to make a difference.

Bellroy001

I stayed at the PH Melbourne last year and it was my worst stay for years. Then stayed at the GH Melbourne and was very pleased indeed.
I have absolutely no clue, how PH Melbourne qualifies being a PH.