choices when 3rd or 6th stay is at HP?
 

So I have just attained Platinum status. I'm a little confused about the Plat Extras Awards. If my 3rd stay is at a HP, do I earn a certificate for future use? Or must I select my award (food/beverage amenity or 500 pts since I'm at HP) at that stay? If a certificate, are these electronic or paper?

Many thanks!
TBH

Your Pt Extras award will show up in your acct. a few days after U check out of your 3rd or 6th stay. U can call Hyatt to ask the rep. to deposit 1000 points immediately, or ask for a cert. (IDK if it's paper or electronic) for the other options.

I know this was asked in another thread (http://www.flyertalk.com/forum/hyatt...tra-certs.html), but it's a couple of years old.

Now that we're earning double stay credits, does that apply to the Platinum Extra Awards? I was thinking it must, because of how the award stays are tiered, but after reading through this thread, I can see how a Platinum could reach 21 stays without becoming a Diamond, so...

Does anyone have any experience with this? I'm all for earning extra points, but I don't want to waste Hyatt customer service employees' time.

In the double-stay promotion earlier this year (when I was a platinum), GP Support explained that the double-stays only count for status, not for Platinum Extras - I had asked the same question and they have a separate count to accumulated stays they see when one calls in.

Wirelessly posted (Mozilla/5.0 (SymbianOS/9.2; U; Series60/3.1 NokiaE71-2/100.07.76; Profile/MIDP-2.0 Configuration/CLDC-1.1 ) AppleWebKit/413 (KHTML, like Gecko) Safari/413 UP.Link/6.3.0.0.0)

If you choose GP points on the website, they post immediately - no need to call into CS. The other options will generate a printed cert, which arrives in the mail (fairly quickly IIRC).

Thank you very much for the info - I'll only be looking forward to a few of these, then...

I've been staying almost every day this month to earn FFN. I just noticed a "Platinum extras" email message and finally had time to click on it to see what I had to choose from for stays 3, 6, 9, and 12. I decided to go for the points. I made Diamond some time last week. I suppose that's why I see the error, "An unexpected error has occurred while attempting to process our request...." If I call in will they apply the points or am I out the 5,000 points because I became Diamond before selecting my award? :confused:

Diamond amenity
 

I had several Paltinum amenity awards due thst expired in Jan and Feb, then I got to Diamond end of Nov, I was going to redeem the awards for points or Stabucks card but when I looked last week they had disappeared from my acct

I get the same error message when I try to redeem my Platinum extras online and I'm still Platinum level so I don't your Diamond status is causing the problem. When I try to redeem the Platinum extras online it says:

"An unexpected error has occurred while attempting to process your request. Please try again later. For assistance, please contact Hyatt Gold Passport Customer Service at 1-800-30-HYATT or your nearest Worldwide Reservation Center."

So I called up customer service and they manually added the points.

I called in and they added the points :p

for anyone that has redeemed for a F & B item, can you redeem more than 1?


I will be Diamond in the next week. I am taking myself and kids to the PH DC in March. I have 3 pending platinum awards and was thinking of getting 3 F & B items for that trip in addition to my diamond amenity on that trip

I don't know the answer, but use them before diamond hits the account or else they are no good, I lost one of mine that I had planned to take as points when my status changed

I received an email for Hyatt platinum extras several months ago. I wasn't sure about the 1,000 points vs. 1,500 points for food. I meant to check about the choices here on FT, but forgot to. Thanks to the previous posters' information as I was unsure about how the the F&B points worked.

I just received an email for my next platinum extras award, which reminded me that I had not made a selection on my previous extras award.

My previous extras award has expired. Is there any chance that if I call in I could still get it?

Hi there,

With regards to the platinum awards, once those are expired, there is no way to get them credited.

Geoff B

Thanks for your response.