Platinum Extra Awards - MASTER THREAD
 

OK. I have done a search on this subject and pose the following:

Do you earn a platinum cert after the 3rd stay of the yr (beginning 3/1) (which would be before you actually earn platinum status (need 5 stays) or beginning with the 3rd stay after earning platinum status.

OK, realistically it would be after earning platinum status because otherwise it isn't a platinum award, the person is just gold. RIGHT?

Okay, but following that logic, since the platinum awards go up to stay #24 (I'm sure the point being this is the stay before you would qualify for diamond), but assuming they used the 3rd stay after you earned platinum, (which is actually stay 8), then wouldn't this 24th stay occur after one had earned diamond status? Something like stay 29.

The reason that I am asking is because I ran into this, when I called GP and challenged that I had not received my award for stays 15 & 18 and even after talking to a supervisor, this is what I was told: that the earning doesn't begin until after the 3rd stay after the plat status is earned.

Has anyone else run into this? I'm sure that was probably Hyatt's intent, but the numbers don't add up. What do you all think? I probably would never have noticed, but I needed points for an award, and was trying to maximize my balance. And when I called about the plat extra awards, this is what I was told.

LOL, sounds like they didn't think about those Plat Extra certs hard enough, otherwise they woulda figured this out themselves......................:(

Once you reach Diamond status, you are no longer entitled to Platinum benefits, and hence you would not get any Platinum bonus points.

Then what's the point of the Plat Extra Award after stay #21 and #24? Technically those awards are impossible to acheive, correct?

Like I said, I think the "intent" is that one would not begin receiving the awards until after one reaches platinum status, in which case, the top tiers should have ended at 15 & 18.

However some marketing genius has put the upper tier at 21 & 24, so when I reach this level (I will reach 21, not 24), I am going to make it a point to request the award. I will likely just go for the points, but GP can't have it both ways, they can't make you wait until the 3rd stay after reaching platinum (even though, in my opinion that's NOT what it says in the T&C's, it just says after the 3rd stay. It is implied, that it is after reaching platinum status) and then expect that once you reach diamond status on stay 25, you're out of luck and won't receive the 21st and 24th award.

Ahh, I guess technically it is possible. If the first stay is a 15 night stay that gets you to Platinum status, then you could technically make the 21st stay. The 24th stay would be more iffy since after that stay you would technically be a Diamond. I think they just didn't think it out when making the rules. I bet they will give you the points if you call and make a stink about it............:p

well If some one was comp'ed to platinum from stay 1, they could make 24 stays and still be platinum. I know one of my co-worker got a platinum status right from stay 1.

Here's the deal. If you were already a Platinum last year, then on stay 3 this year as a platinum, you would get the first award and so on. My wife, a long time platinum, is on stay 12 right now, and like clockwork throughout this year, at each of the 3/6/9/12 mileposts, she got the awards.

It is kind of funny how they work it for folks who weren't platinum and are now working their way up the food chain, but it seems so easy to get platinum status in all sorts of non-stay ways, I can't imagine too many people at stay 24 who weren't a platinum at the beginning of the year. Kind of a funny thing to see what the GP desk folks are saying to explain this.

Interesting. I was diamond last year, and fell from grace. And let me tell you, I can definitely see the difference. So much so that I went out of my way to make diamond for next year. This year has been quite painful. The biggest difference is in customer service. The Diamond c/s is very accomodative. Platinum plain ole sucks. :td:

I guess you make a valid point. I tend to have 1 or 2 night stays, so I earn my status based on stays and not nights. So much so, that I more or less forgot that you can also earn Diamond with 50 nights. :D I think you're right on two fronts: 1) They didn't think it out and 2) If I make a stink they will probably give the points.

Platinum Extras
 

I am somehwat new to Hyatt - jumped in after Hyatt Place was initiated and FFN 2007.

Questions for those exprienced Hyatt elites - I have been mailed and/or earned several "Platinum Extras" certs - good for food/drink etc. Problem is that I did not realize these have a very short expiration window, and are now expired. Anyone have any luck redeeming 'expired' certs at Hyatt PLace?

Platinum Extras Awards
 

I am Diamond with Hyatt this year for the first time in about 5yrs, and just tonight saw this page on the website, regarding some sort of special stuff you get upon milestone visits:

https://goldpassport.hyatt.com/gp/en...ras_awards.jsp

Stay 3 & 6: 1,000 Hyatt Gold Passport bonus points, 1,500 bonus points for dining*, food & beverage welcome amenity*, or a complimentary beverage**

Stay 9 & 12: 1,500 Hyatt Gold Passport bonus points, 500 travel partner miles, 2,000 bonus points for dining*, food & beverage welcome amenity*, or a complimentary beverage**

Stay 15 & 18: 2,000 Hyatt Gold Passport bonus points, 1,000 travel partner miles, Regency Club upgrade*, $10 Starbucks gift card, or a complimentary beverage**

Stay 21 & 24: 2,500 Hyatt Gold Passport bonus points, 1,500 travel partner miles, Regency Club upgrade*, complimentary Continental breakfast*, or a complimentary beverage**



I'm at 28stays YTD, and have not ever been notified of this, provided a cert of any kind, etc.

What are these Platinum Awards exactly, and how do I rectify not having gotten them. Presuming, of course, I'm eligible for them.

No, Diamonds get the choice of amenity or 1000 points every time they check-in at a full service Hyatt. They get 500 points at HP and SS hotels.

Right. In the main, they're bait to give Plats a taste of "the Diamond life"...

Full service hotels in North America only. You get nothing in the rest of the world which is sad when compared to Starwood in recognising their top-tier customers. :(

This is a point I noted on the comment form when checking out of the HR Delhi last week. At Starwoods I get upgraded to suites regularly. In 15 different stays during July-August I was upgraded to a suite 14 times at 7 or 8 different properties. At Hyatts, even when I make a request in the reservation due to special circumstances, I have yet to be upgraded to a suite. I am upgraded to Club Rooms but even some of these at certain properties are tiny.

So this, no amenities, and no Plat Certs basically mean that once I hit 25 1-2 night stays I don't stay in Hyatts except when needed. SPG already has some 33 stays and 65 nights by me this year.

The suite upgrade is an advertised benefit for PLATs at Starwood. It is not for Diamonds at Hyatt.

Definitely a rung below SPG when it comes to recognizing top tier member esp in hotels outside of north america. already, there aren't many Hyatt outside of n america. and yet, there is no amenity points or suite upgrades.

I'm aware of this. Just pointing out one of the downsides when comparing the programs.

Assuming that you were Platinum since the beginning of the year (or even since then), you were entitled to these Platinum Awards. You should follow up with Customer Service to see what can be done. At this point the only awards that make sense are the GP Bonus points or the Travel Partner miles since the other awards are basically Diamond benefits anyways.

I'm not sure which awards are really applicable to Hyatt Place (perhaps some of the food/drink ones). I'm taking it that you mean that you chose the food/drink ones after you were notified of your choice. If that's the case I'm not sure what you can do except perhaps save them for use in California where there is no expiration date applicable. If they remained in your account as a choice, perhaps you can call Customer Service to see if they'll give you points.

Yes, they are certificates which just let you choose which amenity you will use them for. Can use them for coffee, wine, etc at HP. Maybe I'll hold until a California tip - hate to try to use it, have them take it, then say it's no good.

Mdaecher, don't waste 'em at a Hyatt Place. U will get a much nicer amenity platter at a real Hyatt. Also, the exp. date is so faintly printed that most Hyatts would not even notice it.

KevinS, log into your GP acct., click on the Awards tab, then Pt Extras. It should list how many such awards are in your acct. As Peteropny posted above, the only worthwhile ones, now that UR Diamond, are the Hyatt points &or the FF miles.

Platinum Extras Awards
 

I am a new Plat and have qualified for an award. the website indicates that my award is valid through 12/13/08. Does that mean if I claim a certificate for food or drink that it expires on that date or is that the last date I can chose points or certificate? thanks.

Bump...

Not a full answer to your question, but for informational purposes: On about October 10th I ordered an Extras cert (to be used for check-in amenity). The date listed on the Gold Passport website was 12/31/2008.

The cert arrived about a week later, and bore an expiration date of 01/09/2009. It had been mailed via USPS, first class mail.

I just realized that I haven't received any Platinum extras awards this year. I just made Diamond last month. Looks look I need Gold Passport to do an audit.

and i just found out why:

Dear Mr. XXX,

Thank you for your reply. Reviewing your Gold Passport account, I
found that you tier was upgraded to Diamond on December 21, 2007.
I regret to inform you that Diamond members do not receive Platinum
Extras awards.

If you have any additional questions or additional concerns, please
let me know.

Best regards,
Harry
Gold Passport Customer Service

So since I became Diamond in late 2007 for the 2008 year, I don't get any Platinum Extras certificates while I qualify for Diamond in 2009.

Platinum Awards Question
 

I visited the website and saw this:

"Stay 21 & 24: 2,500 Hyatt Gold Passport bonus points, 1,500 travel partner miles, Regency Club upgrade*, complimentary Continental breakfast*, or a complimentary beverage** "


Do I get "ALL" of the above or do i have too choose between the GP 2500 points or the partner miles?

NewAgeTraveler - First off please allow me to welcome you to the Hyatt forum as well as to posting on Flyertalk.

You choose from one of the options.

There is an "or" in the statement. :)

Points for dining
 

I have only received 2 platinum amenities so far this year, each time I took the straight GP points. I will earn a third one soon and had a question about the points for dining at Hyatt hotels and resorts.
If I choose "points for dining", is there a minimum dollar amount I would have to spend on lunch or dinner to qualify for the points?

I've never used one that's affiliated with the Platinum Awards - but a totally separate one - I've never had a min but then again they never posted without follow up either.

no there is no minimum spend but as you note it does have to be for a lunch or dinner, being the point whore I am I chose the dining option to gain max points.

Thanks Willie

sure thing, just glad to know that there is someone else like me wanting the extra 500 points:D

I just found a Plat Extras certificate while organizing some papers. I'm not sure when I got it, it must have been last year sometime, as the copyright is 2008 and I didn't re-qualify for Plat til Dec 08. The expiration date on the cert is 4/08/09. Can this be of use to me or can I throw it away?

Aau, try to use it! I had one with the exp. date printed so faintly that one needed a magnifying glass to see it, so I used it after the exp. without a problem.

What do the 1500 dining points mean? In other words, how much does that equal? Thanks.

Ldsant, it means U can earn 1500 GP points for eating lunch or dinner at the restaurant in a Hyatt hotel. When I did it I was shuffled between the restauant cashier & the reception. It's more convenient to just claim 1000 GP points straight-up if that is an option!