Feb 19, 2024, 8:49 am
Last edit by: FlyinHawaiian
As of February 2024:
Closest open entrance from the hotel to the Metro Center Station is 11th & G Streets.
Active construction (jackhammers and loud banging) on the 12th and 11th floors. Hotel Is booking rooms directly under the construction zone!
Closest open entrance from the hotel to the Metro Center Station is 11th & G Streets.
Active construction (jackhammers and loud banging) on the 12th and 11th floors. Hotel Is booking rooms directly under the construction zone!
Grand Hyatt Washington DC REVIEW - MASTER THREAD
Feb 25, 2024, 6:08 pm
#437
Join Date: May 2005
Location: TUS
Programs: AA Plat, Hyatt Globalist
Posts: 555
Feb 25, 2024, 6:20 pm
#438
Moderator: Hawaii-based airlines & Hawai'i forums
Join Date: Mar 2003
Location: Ka ʻĀpala Nui, Nuioka
Programs: NEXUS/Global Entry, Delta, United, Hyatt, IHG, Marriott, and Hertz
Posts: 18,069
FWIW, our Grand Suite last weekend was directly under the construction on the 11th floor. We returned on a Sunday afternoon to find they were doing demo work with jackhammers; the noise in our room was extreme and unbearable. We went down to Cure and used our drink and food vouchers (I also don't drink alcohol; I got an iced tea with refills) to kill an hour before they ended work at 5 pm. The jackhammering noise the next morning reverberated throughout the atrium. I sent an email to the front desk managers on the Acela home letting them know I really thought they needed to be more aggressive on blocking rooms near the construction and being transparent on the possibility of noise and water disruption. To their credit, the manager on duty emailed me back within a few hours apologizing and posted 8,500 points to my account.
I also got the "I’ve heard it said that hospitality is present when something happens for you, and absent when something happens to you..." email from the Operations Management team the next day.
I also got the "I’ve heard it said that hospitality is present when something happens for you, and absent when something happens to you..." email from the Operations Management team the next day.
Feb 26, 2024, 1:47 pm
#439
Join Date: Feb 2020
Location: USA
Programs: MB Ambassador, WOH Globalist, HH Diamond (Aspire), AA Gold, UA (*G) Gold
Posts: 5,302
FWIW, even if it's a form email, I sent them my review on here, and they responded back today and brought up individual points. It shows caring that they even ask and read - outside of a survey.
Feb 27, 2024, 9:31 pm
#440
Join Date: Aug 2014
Posts: 3,740
Disappointed this will be changing from a Category 4 to a Category 5 hotel, but I guess it's to be expected given the upcoming renovations and high demand. Everytime I've stayed here there's always been a large meeting or convention running concurrently.
Feb 28, 2024, 6:56 pm
#441
Join Date: Apr 2022
Location: SFO
Programs: Hyatt Globalist, AA Platinum, UA Gold
Posts: 144
Having a streak of not so exciting Grand Hyatts with globalist status. NO room upgrades ever for some reason. The "Cure Bar & Bistro" bar here in place of the club was pretty bad. 2 drinks and 2 appetizer voucher just pales extremely in comparison to a club. DO NOT GET CHICKEN KAARAGE LOL, it's chicken wings in teriyaki sauce. Stayed 1 night here before finishing the rest of my DC trip at PH DC, MUCH MUCH MUCH better.
Anyone have reqs for GOOD Grand Hyatts? Tokyo GH has been the biggest let down EVER, no upgrades ever no matter what. I don't understand that hotel.
I heard great things about GH HK with their amazing club, final redemption?!?
Wow this is what the club offered? Hella bad alternative with their 1 app 1 drink voucher of low quality.
Anyone have reqs for GOOD Grand Hyatts? Tokyo GH has been the biggest let down EVER, no upgrades ever no matter what. I don't understand that hotel.
I heard great things about GH HK with their amazing club, final redemption?!?
It's been awhile since I stayed at the GH DC, and we loved it. Despite the bathrooms needing an obvious refresh, the room furniture was in great condition. Best night of sleep ever on their Sealy Posturepedic mattresses and pillows. Excellent club fare; the dessert hour was tremendous (definitely recommend grabbing a few of their hearty, thick cookies). Can't wait to see the rooms post renovation.
Last edited by Zorak; Feb 28, 2024 at 9:54 pm Reason: merging consecutive posts
Feb 28, 2024, 9:34 pm
#442
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,066
Having a streak of not so exciting Grand Hyatts with globalist status. NO room upgrades ever for some reason. The "Cure Bar & Bistro" bar here in place of the club was pretty bad. 2 drinks and 2 appetizer voucher just pales extremely in comparison to a club. DO NOT GET CHICKEN KAARAGE LOL, it's chicken wings in teriyaki sauce. Stayed 1 night here before finishing the rest of my DC trip at PH DC, MUCH MUCH MUCH better.
Anyone have reqs for GOOD Grand Hyatts? Tokyo GH has been the biggest let down EVER, no upgrades ever no matter what. I don't understand that hotel.
I heard great things about GH HK with their amazing club, final redemption?!?
Anyone have reqs for GOOD Grand Hyatts? Tokyo GH has been the biggest let down EVER, no upgrades ever no matter what. I don't understand that hotel.
I heard great things about GH HK with their amazing club, final redemption?!?
Mar 1, 2024, 4:20 pm
#443
Join Date: Jul 2018
Location: MSP
Posts: 494
FWIW, our Grand Suite last weekend was directly under the construction on the 11th floor. We returned on a Sunday afternoon to find they were doing demo work with jackhammers; the noise in our room was extreme and unbearable. We went down to Cure and used our drink and food vouchers (I also don't drink alcohol; I got an iced tea with refills) to kill an hour before they ended work at 5 pm. The jackhammering noise the next morning reverberated throughout the atrium. I sent an email to the front desk managers on the Acela home letting them know I really thought they needed to be more aggressive on blocking rooms near the construction and being transparent on the possibility of noise and water disruption. To their credit, the manager on duty emailed me back within a few hours apologizing and posted 8,500 points to my account.
I also got the "Ive heard it said that hospitality is present when something happens for you, and absent when something happens to you..." email from the Operations Management team the next day.
I also got the "Ive heard it said that hospitality is present when something happens for you, and absent when something happens to you..." email from the Operations Management team the next day.
Mar 1, 2024, 4:49 pm
#444
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,374
For a stay at current points and using a TSU for next March, would you recommend GH or PH?
I assume GH renovations will be done by then?
In favor of GH - better location for museums, true suite.
In favor of PH - I usually love PH hard product. And Blue Duck Tavern is reportingly getting back to form
Against PH -TSU confirms into a junior suite? If so, a big minus given the point difference.
I assume GH renovations will be done by then?
In favor of GH - better location for museums, true suite.
In favor of PH - I usually love PH hard product. And Blue Duck Tavern is reportingly getting back to form
Against PH -TSU confirms into a junior suite? If so, a big minus given the point difference.
Mar 1, 2024, 4:54 pm
#445
Join Date: Jul 2018
Location: MSP
Posts: 494
For a stay at current points and using a TSU for next March, would you recommend GH or PH?
I assume GH renovations will be done by then?
In favor of GH - better location for museums, true suite.
In favor of PH - I usually love PH hard product. And Blue Duck Tavern is reportingly getting back to form
Against PH -TSU confirms into a junior suite? If so, a big minus given the point difference.
I assume GH renovations will be done by then?
In favor of GH - better location for museums, true suite.
In favor of PH - I usually love PH hard product. And Blue Duck Tavern is reportingly getting back to form
Against PH -TSU confirms into a junior suite? If so, a big minus given the point difference.
Mar 8, 2024, 4:05 pm
#447
Moderator: Hawaii-based airlines & Hawai'i forums
Join Date: Mar 2003
Location: Ka ʻĀpala Nui, Nuioka
Programs: NEXUS/Global Entry, Delta, United, Hyatt, IHG, Marriott, and Hertz
Posts: 18,069
I was told by my server at Cure there was nothing to sign. I left some cash on the table.
Mar 13, 2024, 1:44 pm
#450
Join Date: May 2019
Posts: 15
FWIW, our Grand Suite last weekend was directly under the construction on the 11th floor. We returned on a Sunday afternoon to find they were doing demo work with jackhammers; the noise in our room was extreme and unbearable. We went down to Cure and used our drink and food vouchers (I also don't drink alcohol; I got an iced tea with refills) to kill an hour before they ended work at 5 pm. The jackhammering noise the next morning reverberated throughout the atrium. I sent an email to the front desk managers on the Acela home letting them know I really thought they needed to be more aggressive on blocking rooms near the construction and being transparent on the possibility of noise and water disruption. To their credit, the manager on duty emailed me back within a few hours apologizing and posted 8,500 points to my account.
I also got the "Ive heard it said that hospitality is present when something happens for you, and absent when something happens to you..." email from the Operations Management team the next day.
I also got the "Ive heard it said that hospitality is present when something happens for you, and absent when something happens to you..." email from the Operations Management team the next day.
I had a similar experience staying at the Grand Hyatt DC yesterday. They placed me in a standard room on the 10th floor right below the jackhammering... I responded to their email regarding all the noise and the issues with the room. The ops dir replied with a lengthy response apologizing for the renovation. I replied mentioning that a colleague received some points as a courtesy for the disturbance as well and the ops dir. replied to ask the name of the "colleague"... Is there any chance I could grab your first name from you?