Hyatt Regency Lost Pines Resort and Spa (Austin, TX) - REVIEW - MASTER THREAD
Dec 30, 2020, 2:55 pm
#136
Join Date: Mar 2014
Posts: 263
HR Hill Country heats their's and it's much bigger (and nicer imho). Honestly don't know why HR Lost Pines doesn't.
Dec 30, 2020, 3:07 pm
#137
Join Date: Aug 2007
Posts: 1,161
Lost Pines is also a much more rural location (HR is basically a suburban San Antonio) and has MUCH nicer renovated rooms.
Dec 30, 2020, 3:17 pm
#138
Join Date: Mar 2014
Posts: 263
LOL not sure where your info is coming from. Regular at both properties here. The lazy rivers are almost exactly the same length (approx 1,000 feet). Both were built around the same time. To each their own, but I find Lost Pines to be much nicer. As for heating, I didn’t think either were heated.
Lost Pines is also a much more rural location (HR is basically a suburban San Antonio) and has MUCH nicer renovated rooms.
Lost Pines is also a much more rural location (HR is basically a suburban San Antonio) and has MUCH nicer renovated rooms.
We're in College Station so frequent both too. I find Hill Country a little more laid back and better as our kids get older. That said, my favorite one tends to be whichever one I am at at the moment But pretty sure Hill Country is heated - seen the steam coming up from it on several winter trips. Curious, did they build the lazy river later after opening? Hill Country is a much older property (1993?), and I think LP has only bene around 15(ish years). I've only been going to them for 6-7 years.
Dec 30, 2020, 3:30 pm
#139
Join Date: Aug 2007
Posts: 1,161
Yeah, I get it -- it's a heated (haha no pun intended) debate in our household We're in College Station so frequent both too. I find Hill Country a little more laid back and better as our kids get older. That said, my favorite one tends to be whichever one I am at at the moment But pretty sure Hill Country is heated - seen the steam coming up from it on several winter trips.
Curious, did they build the lazy river later after opening? Hill Country is a much older property (1993?), and I think LP has only bene around 15(ish years). I've only been going to them for 6-7 years.
We're in College Station so frequent both too. I find Hill Country a little more laid back and better as our kids get older. That said, my favorite one tends to be whichever one I am at at the moment But pretty sure Hill Country is heated - seen the steam coming up from it on several winter trips. Curious, did they build the lazy river later after opening? Hill Country is a much older property (1993?), and I think LP has only bene around 15(ish years). I've only been going to them for 6-7 years.
Country is managed but no longer owned). I could have it all in reverse but only one of them is still owned by Hyatt and I think it’s LP. I believe the rivers both opened with the resorts but have slightly different mechanical designs if you look closely... but they are definitely both about the same length.
LP has had more money put into it (obviously) and had multiple room renovations whereas I think HC is basically original (but reasonably well maintained).
It could steam and not be heated depending on preceding weather. Very few outdoor pools in TX are heated but I’m sure you know that....
Dec 30, 2020, 4:09 pm
#140
Join Date: Dec 2004
Programs: Hyatt Globalist, Marriott Titanium, UA Silver, Hilton Gold, Hertz Pres Circle
Posts: 1,509
We just checked in at the Wild Oak HRC, down the street from the HR Hill Country, with its own lazy river that the lady at check-in told us is heated. Now I'm motivated to go check it out at night!
Dec 30, 2020, 4:22 pm
#141
Join Date: Mar 2014
Posts: 263
LOL not sure where your info is coming from. Regular at both properties here. The lazy rivers are almost exactly the same length (approx 1,000 feet). Both were built around the same time. To each their own, but I find Lost Pines to be much nicer. As for heating, I didn’t think either were heated.
Lost Pines is also a much more rural location (HR is basically a suburban San Antonio) and has MUCH nicer renovated rooms.
Lost Pines is also a much more rural location (HR is basically a suburban San Antonio) and has MUCH nicer renovated rooms.
. Enjoy your time in San Antonio.
Dec 30, 2020, 4:30 pm
#142
Join Date: Aug 2007
Posts: 1,161
HRC is really an entirely different animal in a lot of ways... as they are neither owned nor operated by Hyatt. I haven’t been to this property but it makes sense the river there (which appears shorter than the TX Hyatt resorts) would be heated because it connects to the indoor pool area.
Dec 30, 2020, 6:24 pm
#143
Join Date: Jun 2015
Posts: 343
Is it actually open at night? One of my pet peeves is well lit, well heated pools that close at 6pm... seems to be a common theme among hotels.
Dec 30, 2020, 6:47 pm
#144
Join Date: Dec 2004
Programs: Hyatt Globalist, Marriott Titanium, UA Silver, Hilton Gold, Hertz Pres Circle
Posts: 1,509
Good point, the river they said closes at 6. Not sure if that's typical, or covid-related. All of the other pools are closed completely, so for anything other than lazy river we have to go to HR Hill.
Feb 19, 2021, 6:58 pm
#145
Join Date: Sep 2016
Programs: WOH - Globalist, HHonors - Gold, Marriott - Gold
Posts: 244
Spent a bit over a week there at the beginning of February, taking advantage of the $199 Work from Hyatt rate, which coupled with TSUs resulted in a two bedroom suite with a $25 a day F&B credit.
The good, the bad, and the ugly:
Good: wonderful service, all staff we interacted with were genuinely doing their best. Really nice freshly remodeled rooms and suites - modern design that still has enough "Texas" touches. The tech is top notch, with fast wifi and humongous TVs with Chromecast. Really good food offerings for the pandemic-era, and very reasonable prices considering the remote nature of the property. Globalist breakfast was anything off the menu, either dine-in, takeout, or room service (in takeout containers as is current custom). Free nightly smores, petting zoo, and (partially) heated pool were a hit with the kids.
Bad: unless staying on points as a Globalist or with a package that includes parking, charging for self-parking is ridicilous for a rural property. Included bike rentals are really beat up, and there's really no bike trails accessible from the property we could find. The pool is only heated by the sandy beach area, the lazy river is not, and the heater is only turned on Friday-Sunday. There's still some remodeling work going on by the convention side of the property.
Ugly: the storm that blanketed Texas last weekend completely cut the property off from the world. The management had no plan whatsoever, and guests were told that if they attempt leaving and get stuck, there will be no help. They used a tractor to plow the circle by the frong door, but not the service road. The hilly service roads leading into the property were practically impassable without all wheel drive - luckily, there were several guests with trucks who made enough of a track in the snow that our front wheel drive vehicle was finally able to make it out Monday afternoon (thanks to Michelin snow tires) after several attempts. Màny others were attempting the incline only to slide back down. Here's a view from the first hill looking back in the direction of the resort:
I'm not entirely blaming the resort - this was a natural disaster, and my heart goes out to all who got affected by it, but it certainly was a crazy experience, and I'm glad we were able to safely get home.
The good, the bad, and the ugly:
Good: wonderful service, all staff we interacted with were genuinely doing their best. Really nice freshly remodeled rooms and suites - modern design that still has enough "Texas" touches. The tech is top notch, with fast wifi and humongous TVs with Chromecast. Really good food offerings for the pandemic-era, and very reasonable prices considering the remote nature of the property. Globalist breakfast was anything off the menu, either dine-in, takeout, or room service (in takeout containers as is current custom). Free nightly smores, petting zoo, and (partially) heated pool were a hit with the kids.
Bad: unless staying on points as a Globalist or with a package that includes parking, charging for self-parking is ridicilous for a rural property. Included bike rentals are really beat up, and there's really no bike trails accessible from the property we could find. The pool is only heated by the sandy beach area, the lazy river is not, and the heater is only turned on Friday-Sunday. There's still some remodeling work going on by the convention side of the property.
Ugly: the storm that blanketed Texas last weekend completely cut the property off from the world. The management had no plan whatsoever, and guests were told that if they attempt leaving and get stuck, there will be no help. They used a tractor to plow the circle by the frong door, but not the service road. The hilly service roads leading into the property were practically impassable without all wheel drive - luckily, there were several guests with trucks who made enough of a track in the snow that our front wheel drive vehicle was finally able to make it out Monday afternoon (thanks to Michelin snow tires) after several attempts. Màny others were attempting the incline only to slide back down. Here's a view from the first hill looking back in the direction of the resort:
I'm not entirely blaming the resort - this was a natural disaster, and my heart goes out to all who got affected by it, but it certainly was a crazy experience, and I'm glad we were able to safely get home.
Feb 19, 2021, 7:47 pm
#146
Join Date: Aug 2007
Posts: 1,161
Spent a bit over a week there at the beginning of February, taking advantage of the $199 Work from Hyatt rate, which coupled with TSUs resulted in a two bedroom suite with a $25 a day F&B credit.
The good, the bad, and the ugly:
Good: wonderful service, all staff we interacted with were genuinely doing their best. Really nice freshly remodeled rooms and suites - modern design that still has enough "Texas" touches. The tech is top notch, with fast wifi and humongous TVs with Chromecast. Really good food offerings for the pandemic-era, and very reasonable prices considering the remote nature of the property. Globalist breakfast was anything off the menu, either dine-in, takeout, or room service (in takeout containers as is current custom). Free nightly smores, petting zoo, and (partially) heated pool were a hit with the kids.
Bad: unless staying on points as a Globalist or with a package that includes parking, charging for self-parking is ridicilous for a rural property. Included bike rentals are really beat up, and there's really no bike trails accessible from the property we could find. The pool is only heated by the sandy beach area, the lazy river is not, and the heater is only turned on Friday-Sunday. There's still some remodeling work going on by the convention side of the property.
Ugly: the storm that blanketed Texas last weekend completely cut the property off from the world. The management had no plan whatsoever, and guests were told that if they attempt leaving and get stuck, there will be no help. They used a tractor to plow the circle by the frong door, but not the service road. The hilly service roads leading into the property were practically impassable without all wheel drive - luckily, there were several guests with trucks who made enough of a track in the snow that our front wheel drive vehicle was finally able to make it out Monday afternoon (thanks to Michelin snow tires) after several attempts. Màny others were attempting the incline only to slide back down. Here's a view from the first hill looking back in the direction of the resort:
I'm not entirely blaming the resort - this was a natural disaster, and my heart goes out to all who got affected by it, but it certainly was a crazy experience, and I'm glad we were able to safely get home.
The good, the bad, and the ugly:
Good: wonderful service, all staff we interacted with were genuinely doing their best. Really nice freshly remodeled rooms and suites - modern design that still has enough "Texas" touches. The tech is top notch, with fast wifi and humongous TVs with Chromecast. Really good food offerings for the pandemic-era, and very reasonable prices considering the remote nature of the property. Globalist breakfast was anything off the menu, either dine-in, takeout, or room service (in takeout containers as is current custom). Free nightly smores, petting zoo, and (partially) heated pool were a hit with the kids.
Bad: unless staying on points as a Globalist or with a package that includes parking, charging for self-parking is ridicilous for a rural property. Included bike rentals are really beat up, and there's really no bike trails accessible from the property we could find. The pool is only heated by the sandy beach area, the lazy river is not, and the heater is only turned on Friday-Sunday. There's still some remodeling work going on by the convention side of the property.
Ugly: the storm that blanketed Texas last weekend completely cut the property off from the world. The management had no plan whatsoever, and guests were told that if they attempt leaving and get stuck, there will be no help. They used a tractor to plow the circle by the frong door, but not the service road. The hilly service roads leading into the property were practically impassable without all wheel drive - luckily, there were several guests with trucks who made enough of a track in the snow that our front wheel drive vehicle was finally able to make it out Monday afternoon (thanks to Michelin snow tires) after several attempts. Màny others were attempting the incline only to slide back down. Here's a view from the first hill looking back in the direction of the resort:
I'm not entirely blaming the resort - this was a natural disaster, and my heart goes out to all who got affected by it, but it certainly was a crazy experience, and I'm glad we were able to safely get home.
Feb 20, 2021, 3:11 pm
#148
Join Date: Aug 2007
Posts: 1,161
It is NOT resort policy to upgrade into two bedroom suites. Under normal circumstances non-TSU upgrades should never be expected as the suites are reserved in advance (cash purchase or Globs using TSU upgrade). In Covid (and off season) suites are often readily available on arrival.
Feb 20, 2021, 3:57 pm
#149
Join Date: Sep 2016
Programs: WOH - Globalist, HHonors - Gold, Marriott - Gold
Posts: 244
Parking was comped due to the promo (and also listed as an inclusion for the Work from Hyatt rate). The TSU booked into a King Junior Suite, however, the property was willing to add a second connecting bedroom to be used as a working space under the Work from Hyatt package. Note that the Junior Suite only has a dining table that is suitable for work - the king bedroom had no desk or table. The second bedroom had a tiny round table that was ok for a laptop.
Mar 11, 2021, 12:15 pm
#150
Join Date: May 2012
Posts: 79
Thanks for the inputs, txhyattlvr and sch_flyer
Planned to spend spring break at either lost pine but crossed it as TX changed its mask policy.
Planned to spend spring break at either lost pine but crossed it as TX changed its mask policy.