Hyatt Regency Cologne (Köln) REVIEW - MASTER THREAD
Mar 14, 2016, 9:43 am
#196
Join Date: Sep 2009
Location: Europe
Posts: 2,600
I am staying at this property for 3 nights for a conference. Checked in two days before the conference and asked for a river facing room, but was told "we are sold out tomorrow". Not sure what tomorrow has to do with checking in today, but I tend not to push the matter as I don't want to be a DYKWIA. Club access and free mini-bar is good enough for me.
However, co-worker checks in today and he receives a river view room, welcome amenity, etc. He has no status with Hyatt and had no clue why he was treated so well. I just don't understand the decision behind denying a loyal guest a simple request, yet doing a 180 the following day with someone who never stays at your chain.
However, co-worker checks in today and he receives a river view room, welcome amenity, etc. He has no status with Hyatt and had no clue why he was treated so well. I just don't understand the decision behind denying a loyal guest a simple request, yet doing a 180 the following day with someone who never stays at your chain.
Edit: But if you got club access, they surely must have known you're DIA. Don't get the motivation behind it...
Mar 14, 2016, 10:45 am
#197
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
I can only assume that they were showing a sold out hotel yesterday and didn't want to offer you the option to be moved after one night. And that today there was a cancellation for a river view room and that your co-worker simply got lucky today.
But it sure is a bad way to handle things. At least make the manager aware what happened.
But it sure is a bad way to handle things. At least make the manager aware what happened.
Mar 14, 2016, 12:13 pm
#198
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
I am staying at this property for 3 nights for a conference. Checked in two days before the conference and asked for a river facing room, but was told "we are sold out tomorrow". Not sure what tomorrow has to do with checking in today, but I tend not to push the matter as I don't want to be a DYKWIA. Club access and free mini-bar is good enough for me.
However, co-worker checks in today and he receives a river view room, welcome amenity, etc. He has no status with Hyatt and had no clue why he was treated so well. I just don't understand the decision behind denying a loyal guest a simple request, yet doing a 180 the following day with someone who never stays at your chain.
I can only assume that they were showing a sold out hotel yesterday and didn't want to offer you the option to be moved after one night. And that today there was a cancellation for a river view room and that your co-worker simply got lucky today.
But it sure is a bad way to handle things. At least make the manager aware what happened.
But it sure is a bad way to handle things. At least make the manager aware what happened.
Jun 6, 2016, 5:13 am
#199
Join Date: Aug 2013
Location: EHAM / 52°18'29"N 004°45'51"E
Programs: Marriott Bonvoy Titanium, Flying Blue Platinum For Life
Posts: 209
Just booked a weekend night mid June 2016. Received the below message in the booking screen. Will report back on FT once I have been there.
Please note that from mid-June until the end of October, extensive renovation work is being conducted at the hotel. Rooms are excluded from the renovation. However, the construction will be largely implemented in public areas such as the lobby and restaurant as well as the event space. If you have any questions about the renovation, please contact the hotel directly.
Please note that from mid-June until the end of October, extensive renovation work is being conducted at the hotel. Rooms are excluded from the renovation. However, the construction will be largely implemented in public areas such as the lobby and restaurant as well as the event space. If you have any questions about the renovation, please contact the hotel directly.
Last edited by EHAM1; Jun 6, 2016 at 5:13 am Reason: typo
Jun 6, 2016, 8:52 am
#200
Join Date: Sep 2004
Location: Southern Bavaria, Germany
Programs: LH Blue, BA Blue, Hyatt Gold
Posts: 1,517
I am staying at this property for 3 nights for a conference. Checked in two days before the conference and asked for a river facing room, but was told "we are sold out tomorrow". Not sure what tomorrow has to do with checking in today, but I tend not to push the matter as I don't want to be a DYKWIA. Club access and free mini-bar is good enough for me.
However, co-worker checks in today and he receives a river view room, welcome amenity, etc. He has no status with Hyatt and had no clue why he was treated so well. I just don't understand the decision behind denying a loyal guest a simple request, yet doing a 180 the following day with someone who never stays at your chain.
However, co-worker checks in today and he receives a river view room, welcome amenity, etc. He has no status with Hyatt and had no clue why he was treated so well. I just don't understand the decision behind denying a loyal guest a simple request, yet doing a 180 the following day with someone who never stays at your chain.
Some people which are very often travelling prefer a quiet room instead of that. So I think they have allocated you to another fine accommodation not directly facing the Hohenzollernbrücke/River view "right" side.
I hope you enjoyed the great location and setup of the hotel.
Jun 6, 2016, 11:03 am
#201
Join Date: Feb 2003
Location: SFO or OAK
Programs: AA 1MM GLD, Hertz #1 Gold, bunch of other programs w/no status
Posts: 1,454
Just booked a weekend night mid June 2016. Received the below message in the booking screen. Will report back on FT once I have been there.
Please note that from mid-June until the end of October, extensive renovation work is being conducted at the hotel. Rooms are excluded from the renovation. However, the construction will be largely implemented in public areas such as the lobby and restaurant as well as the event space. If you have any questions about the renovation, please contact the hotel directly.
Please note that from mid-June until the end of October, extensive renovation work is being conducted at the hotel. Rooms are excluded from the renovation. However, the construction will be largely implemented in public areas such as the lobby and restaurant as well as the event space. If you have any questions about the renovation, please contact the hotel directly.
Note that they are now offering a "renovation rate". I had a P&C booking but switched it to this as it is quite low, making the P&C rate not such a good value, IMO.
Jun 6, 2016, 12:48 pm
#202
Join Date: Aug 2013
Location: EHAM / 52°18'29"N 004°45'51"E
Programs: Marriott Bonvoy Titanium, Flying Blue Platinum For Life
Posts: 209
Here is the response from the hotel:
Renovations at Hyatt Regency Cologne
Dear Guests,
We are delighted that you have decided to stay with us at Hyatt Regency Cologne.
The hotel opened its doors for the first time in May 1988 and since then has welcomed guests from all over the world. After numerous renovations in 2009 - 2011, the hotel was able to maintain its status as a modern luxury hotel but now we want to go one step further and take Hyatt Regency Cologne to new heights.
Therefore, in the period from mid-June to end-October 2016, extensive renovation work will be carried out as follows:
Lobby
Behind the elevators in the lobby there will be eleven event spaces equipped with the latest technical equipment. In addition, the entire area in the lobby by the front desk will be changed, the concierge reorganized and we will say goodbye to our water element. Since the stairs to the mezzanine floor and the elevators will be changed, different routes to various floors will be introduced.
Bar
Our Schälsick bar will be completely redesigned as part of the renovation and equipped with an international audience design and a lounge atmosphere. In addition, the bar may be reopened with a new name to encapsulate the whole concept. The Legends Bar will be taking its name both in design and in the tasting.
Glashaus Restaurant
Not only the ground floor but also the mezzanine floor will be seen in a new light. Next to the stairs will be the Glashaus Restaurant which will be given more emphasis and thus obtain more opportunities to
attract guests. The former Graugans will open and connect to the Glashaus Restaurant, but although this new Private Dining Room will still be used for meetings, it will primarily form part of the restaurant.
Library
The library will change and get a new look. In addition to the two additional Chef's Tables, in front of the meeting facilities, the two balconies of the Private Dining Room and the library will form the highlight of the mezzanine floor. Thus, not only will unique sunsets and spectacular views of the Old Town of Cologne can be seen from the Glashaus but also from many other areas in the hotel.
The whole team is looking forward to these extensive changes, because the time has come for Hyatt Regency Cologne to be upgraded.
Thank you in advance for your understanding of the side effects of the renovation. Of course you can continue to expect the usual high-quality service from Hyatt Regency Cologne and we will be delighted to provide you with a pleasant stay in the cathedral city. We would like to let you know that construction work will be carried out from 10:30 am to 6:30 pm between Mondays and Saturdays.
If you have any questions, please do not hesitate to contact us.
I am very glad that you have decided to be our guest and I wish you a pleasant time at Hyatt Regency Cologne.
Robin Saunders General Manager
Renovations at Hyatt Regency Cologne
Dear Guests,
We are delighted that you have decided to stay with us at Hyatt Regency Cologne.
The hotel opened its doors for the first time in May 1988 and since then has welcomed guests from all over the world. After numerous renovations in 2009 - 2011, the hotel was able to maintain its status as a modern luxury hotel but now we want to go one step further and take Hyatt Regency Cologne to new heights.
Therefore, in the period from mid-June to end-October 2016, extensive renovation work will be carried out as follows:
Lobby
Behind the elevators in the lobby there will be eleven event spaces equipped with the latest technical equipment. In addition, the entire area in the lobby by the front desk will be changed, the concierge reorganized and we will say goodbye to our water element. Since the stairs to the mezzanine floor and the elevators will be changed, different routes to various floors will be introduced.
Bar
Our Schälsick bar will be completely redesigned as part of the renovation and equipped with an international audience design and a lounge atmosphere. In addition, the bar may be reopened with a new name to encapsulate the whole concept. The Legends Bar will be taking its name both in design and in the tasting.
Glashaus Restaurant
Not only the ground floor but also the mezzanine floor will be seen in a new light. Next to the stairs will be the Glashaus Restaurant which will be given more emphasis and thus obtain more opportunities to
attract guests. The former Graugans will open and connect to the Glashaus Restaurant, but although this new Private Dining Room will still be used for meetings, it will primarily form part of the restaurant.
Library
The library will change and get a new look. In addition to the two additional Chef's Tables, in front of the meeting facilities, the two balconies of the Private Dining Room and the library will form the highlight of the mezzanine floor. Thus, not only will unique sunsets and spectacular views of the Old Town of Cologne can be seen from the Glashaus but also from many other areas in the hotel.
The whole team is looking forward to these extensive changes, because the time has come for Hyatt Regency Cologne to be upgraded.
Thank you in advance for your understanding of the side effects of the renovation. Of course you can continue to expect the usual high-quality service from Hyatt Regency Cologne and we will be delighted to provide you with a pleasant stay in the cathedral city. We would like to let you know that construction work will be carried out from 10:30 am to 6:30 pm between Mondays and Saturdays.
If you have any questions, please do not hesitate to contact us.
I am very glad that you have decided to be our guest and I wish you a pleasant time at Hyatt Regency Cologne.
Robin Saunders General Manager
Jun 6, 2016, 3:18 pm
#203
Join Date: Feb 2003
Location: SFO or OAK
Programs: AA 1MM GLD, Hertz #1 Gold, bunch of other programs w/no status
Posts: 1,454
Given the 4+ month time frame for the renovations, it's probably a crapshoot on what element they may be working on for any given stay. I notice the Regency Club isn't on the list, and since the only meal I'll be taking at the hotel is breakfast (which I assume is served in the Club), I don't think these renovations will be too disruptive in my case.
Jul 1, 2016, 6:04 am
#207
Join Date: Aug 2013
Location: EHAM / 52°18'29"N 004°45'51"E
Programs: Marriott Bonvoy Titanium, Flying Blue Platinum For Life
Posts: 209
Jul 6, 2016, 9:09 am
#208
Join Date: Feb 2003
Location: SFO or OAK
Programs: AA 1MM GLD, Hertz #1 Gold, bunch of other programs w/no status
Posts: 1,454
Had a great 2 night stay here last week. Got a Rhine view suite on floor 1 using a DSU, on their great 'renovation rate'. There was a bit of construction work outside in front of the hotel but I didn't find the noise bothersome, and it may not have had anything to do with the renovations. I did think I heard some noise while in the lounge, but it also did not bother me or my family. Front desk and concierge were very friendly and helpful.