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WoH 2023 Category Changes to Take Effect on Mar 28

WoH 2023 Category Changes to Take Effect on Mar 28

Old Mar 30, 23, 1:40 pm
  #256  
 
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,125
Anyone get refunds for properties that have gone down a category yet? I have a stay checking in tomorrow no refund as of yet.
Matt4200 is offline  
Old Mar 30, 23, 2:05 pm
  #257  
 
Join Date: Jul 2014
Location: JFK / LGA.. EWR is not part of NYC!
Programs: Brand loyalty is for suckers
Posts: 980
Originally Posted by Seagull689
Obviously it is a very you centric implication
You are correct; much like Paul Simon, I am the only living boy in New York.
OhDoctor is offline  
Old Mar 30, 23, 8:45 pm
  #258  
 
Join Date: Oct 2014
Posts: 9,617
Originally Posted by OhDoctor
Something that I didn't consider, and which I haven't seen covered anywhere else -- all of the Cat 1 hotels within 50 miles of my home will now be Cat 2. Huge implications in terms of mattress runs.
Time to move....
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Old Mar 31, 23, 9:31 am
  #259  
 
Join Date: Sep 2015
Location: SFO
Posts: 3,815
Originally Posted by Troopers
Patiently waiting for my points refund....
Originally Posted by Matt4200
Anyone get refunds for properties that have gone down a category yet? I have a stay checking in tomorrow no refund as of yet.
I'm still waiting. Per Twitter, there's a team actively working on the adjustments.
Troopers is offline  
Old Mar 31, 23, 10:51 am
  #260  
 
Join Date: May 2011
Posts: 18
Originally Posted by emosley
Just a heads up to double-check how many points actually came out of your account. I made a similar booking this morning and despite my reservation still showing it was 5k per night, they actually took 8k per night out of my account. I'm getting more pushback than expected in trying to get the points to actually reflect my reservation, but I'm guessing with all the screenshots I have that they'll eventually make it right.
Wow, Hyatt is really pushing back on this, telling me to complete my stay and then they'll consider whether I should get any points back. I made 2 reservations around 8 am central on Tuesday - both showed 5k points throughout the entire booking process and my online reservation shows that it was booked at 5k per night (it's still showing that right now), yet they took 8k per night out of my account for both of them. That's like someone giving you a receipt, and then you notice more money was taken out of your bank account. Any recourse suggestions?

Edit: The Hyatt Twitter team made things right. Thanks!

Last edited by emosley; Apr 3, 23 at 3:29 pm
emosley is offline  
Old Mar 31, 23, 3:19 pm
  #261  
 
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,125
Originally Posted by Troopers
I'm still waiting. Per Twitter, there's a team actively working on the adjustments.
My adjustment happened this morning.
Matt4200 is offline  
Old May 31, 23, 10:34 am
  #262  
A4K
 
Join Date: Jan 2010
Location: N/A
Programs: N/A
Posts: 784
I made a booking for a 2 night reservation pre-March 28. I need to cancel the first night of the two night reservation and phone reps are telling me I can't do that without the second night going to the new redemption price. There has to be a work around here, right? I am not making a change, I am removing one night, if I had just booked as two separate nights wouldn't be an issue but was not that forward thinking. Should I hang up and call again or is this something they cannot fix?
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Old May 31, 23, 10:41 am
  #263  
 
Join Date: Jun 2020
Posts: 349
Originally Posted by A4K
I made a booking for a 2 night reservation pre-March 28. I need to cancel the first night of the two night reservation and phone reps are telling me I can't do that without the second night going to the new redemption price. There has to be a work around here, right? I am not making a change, I am removing one night, if I had just booked as two separate nights wouldn't be an issue but was not that forward thinking. Should I hang up and call again or is this something they cannot fix?
I'd recommend calling the hotel directly.
Warriorconcept is offline  
Old May 31, 23, 11:17 am
  #264  
 
Join Date: Jul 2018
Location: SFO
Posts: 447
Originally Posted by A4K
I made a booking for a 2 night reservation pre-March 28. I need to cancel the first night of the two night reservation and phone reps are telling me I can't do that without the second night going to the new redemption price. There has to be a work around here, right? I am not making a change, I am removing one night, if I had just booked as two separate nights wouldn't be an issue but was not that forward thinking. Should I hang up and call again or is this something they cannot fix?
the customer support agent cant as any changes to the original reservation will trigger the change. Best bet is to call the hotel and they might just credit you the difference if the hotel isnt packed
BaconSF is offline  
Old May 31, 23, 12:56 pm
  #265  
 
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 7,825
All the hotel could do is make you a new reservation, cancel the old one and manually fill out and submit a form to give back the balance as courtesy points .

now you know that sometimes the best strategy is a mix of single nights and perhaps a 3 night stay if you are staying a week.
beachfan is online now  

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