WoH 2023 Category Changes to Take Effect on Mar 28
Mar 30, 2023, 2:05 pm
#257
Join Date: Jul 2014
Location: JFK / LGA.. EWR is not part of NYC!
Programs: Brand loyalty is for suckers
Posts: 1,050
Mar 30, 2023, 8:45 pm
#258
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
Mar 31, 2023, 9:31 am
#259
Join Date: Sep 2015
Location: SFO
Posts: 3,923
I'm still waiting. Per Twitter, there's a team actively working on the adjustments.
Mar 31, 2023, 10:51 am
#260
Join Date: May 2011
Posts: 18
Just a heads up to double-check how many points actually came out of your account. I made a similar booking this morning and despite my reservation still showing it was 5k per night, they actually took 8k per night out of my account. I'm getting more pushback than expected in trying to get the points to actually reflect my reservation, but I'm guessing with all the screenshots I have that they'll eventually make it right.
Edit: The Hyatt Twitter team made things right. Thanks!
Last edited by emosley; Apr 3, 2023 at 3:29 pm
May 31, 2023, 10:34 am
#262
Join Date: Jan 2010
Location: N/A
Programs: N/A
Posts: 839
I made a booking for a 2 night reservation pre-March 28. I need to cancel the first night of the two night reservation and phone reps are telling me I can't do that without the second night going to the new redemption price. There has to be a work around here, right? I am not making a change, I am removing one night, if I had just booked as two separate nights wouldn't be an issue but was not that forward thinking. Should I hang up and call again or is this something they cannot fix?
May 31, 2023, 10:41 am
#263
Join Date: Jun 2020
Location: NJ
Programs: UA Silver, Hyatt Globalist
Posts: 613
I made a booking for a 2 night reservation pre-March 28. I need to cancel the first night of the two night reservation and phone reps are telling me I can't do that without the second night going to the new redemption price. There has to be a work around here, right? I am not making a change, I am removing one night, if I had just booked as two separate nights wouldn't be an issue but was not that forward thinking. Should I hang up and call again or is this something they cannot fix?
May 31, 2023, 11:17 am
#264
Join Date: Jul 2018
Location: SFO
Posts: 492
I made a booking for a 2 night reservation pre-March 28. I need to cancel the first night of the two night reservation and phone reps are telling me I can't do that without the second night going to the new redemption price. There has to be a work around here, right? I am not making a change, I am removing one night, if I had just booked as two separate nights wouldn't be an issue but was not that forward thinking. Should I hang up and call again or is this something they cannot fix?
May 31, 2023, 12:56 pm
#265
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,593
All the hotel could do is make you a new reservation, cancel the old one and manually fill out and submit a form to give back the balance as courtesy points .
now you know that sometimes the best strategy is a mix of single nights and perhaps a 3 night stay if you are staying a week.
now you know that sometimes the best strategy is a mix of single nights and perhaps a 3 night stay if you are staying a week.