I've had the same problem, albeit with a slightly higher number of searches, perhaps 25-30, for a year or two. I agree it's highly frustrating and annoying.

I decided yesterday that every time I call MHC for any reason, I'll mention this problem prior to ending the call and ask them to pass it along to their IT team. I honestly thought that MHC would tell me that they're aware of it, but 1 call yesterday and another 1 call today and MHC both times told me this is the first they’re hearing of the problem.

Both MHCs said that when they pass along that type of comment, the customer (or account #) who mentioned the problem is identified thus multiple comments from 1 person will have less influence than single comments from multiple different people (and accounts) thus the more people who tell them about the problem, the faster it will get fixed.

FWIW, as per quote below, Hyatt has a proven record of responding about IT problems reported via a call to MHC.

App check-out not possible any longer?
 

Am I the only one, or maybe just dumb…. But I cannot find how to check out in the app. I can only do so by clicking the link in the check-out email invitation, or after receiving the push message in the app. But once I click on the push message and decide not to checkout yet, that message is gone… and then cannot find any way to checkout (except via the email)…. Not even when reviewing the charges, nor a separate button/tab. previously it was so easy.

can anyone help? :confused:

This has been an issue ever since the new version of the app uploaded on Tuesday. Can't check in or check out on the app. App does not show checked in once you check in. Cannot access the folio or perform any app functions such as request toiletries. Hopefully will be fixed soon.

Stays are still posting despite the issues.

App is busted
 

I'm really frustrated with the app showing no availability for places/hotels I want to search and I have to use the website. Hope they fix this soon!

I am seeing no availability when using the website or the app for points or cash bookings.

It does appear that some of this is either being improved or is property-dependent - my stay today was alphanumeric but did show the upgraded room type before arrival and also shows the room number and digital key during the stay. It did not seem to allow mobile check-in, though (which doesn’t bother me as I wouldn’t have used it).

Can't search hotels, can't load existing reservations right now...

Edit: search is back up but showing zero availability at all hotels globally
Edit 2: Now the entire site is down :p


https://cimg4.ibsrv.net/gimg/www.fly...88fa72fb9a.png

Anyone still getting the 5 digit plus letter plus 8 digit confirmations? Just made two reservations and it is still these confirmation numbers that don’t conform to previous (shorter) number only confirmations.

Has anyone been able to use their in-app Digital Key at all? The app would never release it during my last few stays at DK-enabled hotels, and would display messages that either there is a problem or that my key is being prepared for the duration of my stay. Inconceivable that this lack of seamlessness is still going when Hilton and even [shudder] Marriott have a much more intuitive, functional tech experience in this regard.

Would also be much more user-friendly for the photo gallery for individual properties to zoom into the full screen size of one's device/orient into landscape mode, since zooming into the current fixed box is, again, unfriendly to use.

khabah

Yes, I am at the Andaz Prague and have been using it all week. It’s a little slow to scan so I still bring my physical key but it is working.

Still can't online check in for a stay today.

95% of the time, the in-app digital key does not work for me. It only works reliably when the Apple wallet functionality is available. That’s been true for years for me.

Few days after mentioning the problem to MHC for the 2nd time in 2 calls/days, I received the email below:

Thank you for reporting this. If I have reason (and time) to call Hyatt, I will try to remember to report it, too.

If you have not yet responded (or if you have but follow up for some reason), I offer the following information. I experience the problem routinely when checking multiple rates (each of which I am eligible to use) at as few as two properties. Perhaps more importantly to Hyatt's troubleshooting, I use Firefox on a Macintosh, a combination that I suspect less than 10% of visitors to hyatt.com use. The point is that the issue is widespread and not limited to one browser or one OS, nor to a small subset of properties.
Well, yeah, that does resolve the issue, but as presented, it's a nuclear option. Clearing the cache, cookies, and history will log me out of every web site and destroy my searches and more, including at hyatt.com. Hyatt should not be suggesting that its technical incompetence is not really a problem because every one of its customers who is affected by that incompetence can simply disrupt his or her on-line life whenever hyatt.com fails to perform properly. Sheesh.

Sorry for the diatribe. Hyatt's response touched a nerve.

Thank you, please do. The more the merrier* the faster Hyatt will fix it.

Agreed, and no apology necessary, we’re all in the same boat* on this one.

Fortunately, I’ve not had to do the nuclear option, the surgical strike option* (just clearing only Hyatt cookies) has worked well and required little (comparative) time. First time it took a few minutes to research and then perform. Now, after many repetitions it only takes a minute or two but it’s still highly annoying and I curse (to myself) like a sailor* every time.

My public school days were pre-computer and pre everyone learning how to type. I paid someone a dollar a page to type college term papers. I type with 2-3 fingers while looking at the keyboard.

So, I was procrastinating replying to the aforementioned email as it would take even more of my precious (remaining* ;)) time to deal with Hyatt’s technical incompetence. But, several hours after my post immediately above I called MHC to discuss applying a SUA for a reservation I had previously been told was impossible while suites (plural) were showing available at all times since booking. This MHC immediately agreed the SUA should be successful, put me on hold while calling the hotel, came back on the call with good news.

That good news took ~45 minutes and as planned, after finalizing that subject, I wanted to mention the website problem (Chrome crashing to white screen after 20-30 searches). I asked her if she could see the email I quoted above and/or the “case” notes from previous MHC. She immediately said she could see both …

And asked me if I would like to tell her the answers and she would update the case with those answers and the sender of the email above would get back to me. She also said that they (MHC) also have problems with Chrome, agreed that Edge might be a better option. She sent me 2 follow-up emails, 1 confirming the SUA and correct cancellation policy and 1 confirming that she added my responses to the case and the sender would follow-up with me.

After all that, I now expect the same response from Hyatt as the terrible old doctor joke:
Patient: Doctor, it hurts when do this (demonstrates).
Doctor: Then don’t do that* :eek:.

Me: Many hours dealing with and reporting Hyatt problems in Chrome.
Hyatt: Don’t use Chrome* :eek:.

(* No puns intended.)