Walked as a Globalist
Jul 17, 2021, 2:08 pm
#151
Join Date: Mar 2019
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Hotels are independent businesses, and unless a large chunk of your stays are at their property, they could care less about your status with the chain. They will give you the minimum benefits that the chain requires, in fact we all know that sometimes they don't even want to do that.
If OP had been a regular guest of that property, or referred by a corporate client who books a lot of room nights, then perhaps he might have got preferential treatment.
Even with that said, loyalty programs are getting weaker in the travel industry. Companies are struggling, and higher revenue today is more important than loyalty for the future. Investors want to see profits this quarter, they don't care about hypothetical future profits.
If OP had been a regular guest of that property, or referred by a corporate client who books a lot of room nights, then perhaps he might have got preferential treatment.
Even with that said, loyalty programs are getting weaker in the travel industry. Companies are struggling, and higher revenue today is more important than loyalty for the future. Investors want to see profits this quarter, they don't care about hypothetical future profits.
Jul 17, 2021, 2:12 pm
#152
Join Date: Mar 2019
Location: SFO/SJC, JFK
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Here is one industry definition of occupancy. https://hsmaiacademy.org/glossary/occupancy/
(In the interests of full disclosure I am affiliated with the organization operating the website linked above but get nothing from linking to it.)
Jul 20, 2021, 10:37 pm
#153
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Jul 21, 2021, 12:31 am
#154
Join Date: Mar 2019
Location: SFO/SJC, JFK
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No-show is just a term for when a hotel officially cancels a guest reservation under the belief that the guest is not going to show up or sometimes when the guest notifies the property they will not show up. In the former case typically this is done at night audit by whatever FD staff is handling the audit. So it does happen that a property will sell the room even after a technical no-show. But this is a pedantic distinction and is a practice no different than overbooking if it just happened before the room was no-showed.
Jul 21, 2021, 11:44 am
#155
Join Date: Jul 2008
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Mar 31, 2022, 10:23 pm
#156
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Exactly. Globalist should never, ever, be walked, period. They have your money, let the room go vacant, walk another customer. I would go ballistic.
Apr 1, 2022, 8:07 pm
#157
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However, almost always the hotel is aware of the no show long after the cancellation deadline, so the hotel is paid for the room that night even if the hotel doesn't sell the room to another guest.
Apr 1, 2022, 8:36 pm
#158
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,870
Its true if a guest no shows they are still charged for that night due to the cancellation policy so there’s no reasonable reason to sell that room anyways as it’s already paid.
Apr 2, 2022, 1:48 am
#159
Moderator: Manufactured Spending
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Apr 2, 2022, 9:22 am
#160
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,870
The practice of double dipping is very much frowned upon though as it leads to situations described in this thread which leave a very sour taste for the hotel and brand in one’s mouth.
Jun 24, 2023, 2:01 pm
#161
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,870
What exactly are the hotel’s obligations in regards to walking a Hyatt guest? Wondering if Hyatt has any required guidance to be followed.
From the hotel’s end I would think it would be idiotic to walk a points reservation as my understanding once a hotel is at 95% or more capacity Hyatt has to reimburse at the rack rate (or close to it) and I’m sure there’s guests booked on some cheaper rate to walk.
From the hotel’s end I would think it would be idiotic to walk a points reservation as my understanding once a hotel is at 95% or more capacity Hyatt has to reimburse at the rack rate (or close to it) and I’m sure there’s guests booked on some cheaper rate to walk.
Jun 24, 2023, 2:24 pm
#162
Join Date: Apr 2012
Posts: 266
What exactly are the hotel’s obligations in regards to walking a Hyatt guest? Wondering if Hyatt has any required guidance to be followed.
From the hotel’s end I would think it would be idiotic to walk a points reservation as my understanding once a hotel is at 95% or more capacity Hyatt has to reimburse at the rack rate (or close to it) and I’m sure there’s guests booked on some cheaper rate to walk.
From the hotel’s end I would think it would be idiotic to walk a points reservation as my understanding once a hotel is at 95% or more capacity Hyatt has to reimburse at the rack rate (or close to it) and I’m sure there’s guests booked on some cheaper rate to walk.
Jun 24, 2023, 2:28 pm
#163
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,870
at a minimum the hotel that walks you has to pay for the night as well as transportation if applicable and then the ride back if you decide to come back the next day. if you choose to stay at the hotel you were walked to then you pay for those additional nights. Id ask for points compensation as a courtesy and perhaps night credit as if you stayed there if that is something that can done. I don't believe it’s rack rate but the average rate of the night of all the rooms occupied so it’s still a nice chunk of change.
Jun 24, 2023, 3:00 pm
#164
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Okay just wondering as I’m checking in super later to a hotel that’s “over sold out” which I’m not sure how that even happens so just gauging my options as it’s a busy Saturday night.
Jun 24, 2023, 3:07 pm
#165
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,870
Presuming you want to be in the "over sold out" hotel, as opposed to being walked, I presume you will receive an opportunity for on-line check-in long before your arrival. Won't guarantee you won't get stuck with the dumpster view simply because you arrived last, but really cuts down on the chances of being walked.