Feb 17, 2021, 6:13 am
Last edit by: coleslaw
Will my 2021 awards get extended?
All official announcements to date have said that awards issues in 2021 would not be extended. Unofficially, based on anecdotal evidence in this thread, people have been able to get their Cat1-4 and Cat1-7 awards expiring in 2021 extended to end of January 2022. Reports are that this extension can/will only be done on request and during the month of expiration. Some Globalists have reported being able to get their concierge to exchange their expiring awards for points (10k for 1-4 and 20k for 1-7).
Summary of award types and expiration:All official announcements to date have said that awards issues in 2021 would not be extended. Unofficially, based on anecdotal evidence in this thread, people have been able to get their Cat1-4 and Cat1-7 awards expiring in 2021 extended to end of January 2022. Reports are that this extension can/will only be done on request and during the month of expiration. Some Globalists have reported being able to get their concierge to exchange their expiring awards for points (10k for 1-4 and 20k for 1-7).
- New card bonus: 6-month
- Bonus Journeys 2021 Promo: 6-month
- 30 nights (milestone cat 1-4): 6-month
- 60 nights (milestone cat 1-7): 6-month
- Brand Explorer: 12-month
- CC $15k: 12-month
- CC annual FN (cat 1-4): 12-month
- Other CC FN: typically 12-month
Through to the end of 2020, Hyatt had a policy of extending awards issued in 2020 to have an expiration date of 12/31/21. The awards were initially issued with the standard expiration date (see above) and then a batch process ran periodically (roughly every two weeks) to update the expiration dates to 12/31/21. The last batch update ran in the first week of January 2021 to update the expiration dates of awards issued in the last weeks of 2020 (per Hyatt's official expiration date extension policy).
Awards issued in 2021 that were issued before the batch ran to update the 2020 awards were also updated to expire on 12/31/21. This could have been by design (i.e. Hyatt wanted to update the 2021 awards too) or just a byproduct of how the 2020 award update process was set up (i.e. it was easier to update everything that was issued since the previous batch ran rather than try to separate 2020 vs. 2021).
Hyatt may at some point choose to update awards in 2021 to expire on 12/31/21. But they also may not. The unofficial communications so far - i.e. reports from Twitter/Customer Service reps - have been that they will not be updating them. There has been no official announcement either way - but the default assumption should be that awards will not be extended. It's all conjecture until there is an official announcement.
Here is a response to a FlyerTalker's (hoipolloi's) question to Hyatt on whether 2021 awards will be extended:
Originally Posted by Hyatt Consumer Affairs Department
Thank you for taking the time to provide recommendations and feedback regarding our guest loyalty program, World of Hyatt. This feedback allows us to enhance member experiences. I want to thank you on behalf of Amy and let you know we’re continuously monitoring the situation, as it is very fluid. However, at this time, we do not have any extensions for awards earned in 2021, as we are seeing that our members are able to redeem them. Should this change, we will adjust as soon as possible.
Hyatt further extends expiration of awards plus more
Aug 2, 2021, 9:27 pm
#331
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-EP, TK-*G, HL-DM, HY-GLO, MR-LTP
Posts: 25,932
Maybe it’s because I’m a lowly Globalist Light and not yet full 60 night Globalist yet so that a Concierge will be able to extend certificate validity whereas the normal Customer Service team can’t?
Aug 2, 2021, 9:48 pm
#332
Join Date: Dec 2001
Location: Omnipresent
Programs: SQ, QF, AA, Marriott, Hyatt, Accor
Posts: 220
That's right, I neglected to add that bit. With few travel options at the moment, I decided this is the lower risk option.
I'm not entirely sure about that as technically I'm no longer officially eligible for the service. While I have had a Concierge since around 2012, I had no stays in 2020 for obvious reasons and I'm still below the 60 nights for this year. I'm not sure whether I'll be grandfathered in the program moving forward. I hope so!
I'm not entirely sure about that as technically I'm no longer officially eligible for the service. While I have had a Concierge since around 2012, I had no stays in 2020 for obvious reasons and I'm still below the 60 nights for this year. I'm not sure whether I'll be grandfathered in the program moving forward. I hope so!
Aug 2, 2021, 10:24 pm
#333
Join Date: Aug 2009
Programs: WN CP, Hyatt Glob, UA Silver
Posts: 102
had a cat1-4 expire last week, took the standard 10k points as consolation, didn’t push to try and extend since was a struggle to use this year with often wanting longer stays and guarantee suite with TSU, was 30night award from January
Aug 3, 2021, 2:24 am
#334
Join Date: Aug 2020
Location: Beijing
Posts: 295
Concierge got back to me today and said the cert had been extended to January 2022, which it was. As I'd planned to use it at a Cat 6 property, this was a sizable improvement over 20,000 points and a very satisfying interaction with customer service overall.
Aug 3, 2021, 6:16 am
#335
Join Date: Jun 2006
Location: BOS
Programs: Hyatt Diamond, Mosaic
Posts: 1,050
I wasn't offered the extension and was told to check back after it expires - presumably for the paltry 20k points. Maybe I'll push back more. I'm past done with the milestones.
Aug 3, 2021, 8:50 am
#336
Join Date: Jun 2007
Location: JAX
Programs: UA Plat MM, AA Gold MM, Marriott LTT, Hyatt Globalist
Posts: 3,770
When does your cert expire? All accounts are extensions are only being done during the month cert expires. I have Cat 1-4 certs expiring 12/2/21 and 1/2/22 that I'm not sure will be extended.
Aug 3, 2021, 9:22 am
#337
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,578
I had to cancel a reservation for August using my Cat1-7, which expires 27 Aug. I have asked MHC, and she will get back to me tomorrow (needs to clarify).
I probably also need to cancel a couple of reservations using 6 TSUs, as President Biden will not open up the borders yet... I have asked, what may happen to those. If I recall correctly, they would expire in 2021 as well.
Wonder what the anser will be...
I probably also need to cancel a couple of reservations using 6 TSUs, as President Biden will not open up the borders yet... I have asked, what may happen to those. If I recall correctly, they would expire in 2021 as well.
Wonder what the anser will be...
Aug 3, 2021, 9:48 am
#338
Join Date: Mar 2011
Programs: Delta Skymiles
Posts: 1,982
Are any Regency clubs even open right now? I feel like those certificates will expire and be useless. I wish Hyatt had come up with alternate milestone awards this year for those, but they probably felt there was no need given at 30 nights you’ll hit globalist anyways.
Aug 3, 2021, 10:09 am
#339
Join Date: Nov 2013
Location: NYC
Programs: BA
Posts: 954
I think it is ridiculous that any certificates would be expiring in this environment. I had to cancel my trip twice because of restrictions. Are they only extending certificates or offering points for Globalists? Last I checked, COVID19 and associated travel restrictions affect everyone equally regardless of elite status.
Aug 3, 2021, 10:23 am
#340
Original Poster
Join Date: Jan 2008
Posts: 3,578
I think it is ridiculous that any certificates would be expiring in this environment. I had to cancel my trip twice because of restrictions. Are they only extending certificates or offering points for Globalists? Last I checked, COVID19 and associated travel restrictions affect everyone equally regardless of elite status.
Aug 3, 2021, 11:15 pm
#341
Join Date: Mar 2014
Location: SJC/BUR
Programs: Hyatt Diamond, IHG Platinum, Hilton Gold, Club Carlson Gold, Starwood Gold
Posts: 1,089
Some commenters on this board were dead certain Hyatt would inflict pain here. I didn't share their view, and I am happy to have been proven correct.
Aug 4, 2021, 2:03 am
#342
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,578
I had to cancel a reservation for August using my Cat1-7, which expires 27 Aug. I have asked MHC, and she will get back to me tomorrow (needs to clarify).
I probably also need to cancel a couple of reservations using 6 TSUs, as President Biden will not open up the borders yet... I have asked, what may happen to those. If I recall correctly, they would expire in 2021 as well.
Wonder what the anser will be...
I probably also need to cancel a couple of reservations using 6 TSUs, as President Biden will not open up the borders yet... I have asked, what may happen to those. If I recall correctly, they would expire in 2021 as well.
Wonder what the anser will be...
Aug 4, 2021, 3:18 am
#343
Join Date: Dec 2001
Location: Omnipresent
Programs: SQ, QF, AA, Marriott, Hyatt, Accor
Posts: 220
follow up. My expiring Cat1-7 will be extended until January 2022. The TSU's which would go back to my account will also be extended in the month they expire (I presume Dec 21). They however will only be extended for some 2-3 months for now. So not too useful in my situation.
Aug 4, 2021, 7:25 am
#344
formerly a193991
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,578
yeah, there seems to be different information. I'll also have to simply wait till December to see what really happens.
Aug 4, 2021, 9:18 am
#345
Original Poster
Join Date: Jan 2008
Posts: 3,578
Concierge said that extensions are not approved for anything expiring on Dec 31 currently, and that any extension of that would be a possibility in the future, but not under the current guidelines.