Are Free night cert extention possible due to CV19?

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Mar 31, 2020, 8:56 pm

#76

LAX

Join Date: Nov 2004

Location: Los Angeles, CA; Philadelphia, PA

Programs: OZ Diamond

Posts: 6,134

Quote:

Originally Posted by Matt4200

Just to note Hyatt’s Twitter Concierge has confirmed they are offering points for certificates expiring prior to 4/30/2020 this was asked today.

Thanks for the update. I wonder why only April expiration, though. It's not like situations (at least in US) will improve enough in May that people can actually use their certs before expiration, even if they all expire by the end of the month.

LAX

Mar 31, 2020, 10:45 pm

#77

777 global mile hound

Ambassador: World of Hyatt

Join Date: Apr 2000

Location: San Diego,CA

Posts: 10,088

Hi All,
Over the past 12 months the WOH folks don't promise anything if a members free night award expires
There is for example no chance to get an extension or goodwill gesture if a Chase award expires (however one does have a year from issue date to use it)
I do know typically for Globalists they will offer 10,000 points for a 1-4 or 20,000 points for a 1-7 right after the free night award expires
If you are a Globalist my advice would be to contact your assigned personal WOH concierge should you find yourself in that position
YMMV

Apr 1, 2020, 10:16 pm

#78

Duke787

FlyerTalk Evangelist

Join Date: Mar 2013

Programs: DL PM, MR Titanium/LTP, Hilton Diamond

Posts: 10,130

Quote:

Originally Posted by mhdena

You would have much better luck calling back on May 14/15, not March 29.

Quote:

Originally Posted by TerryK

Call again on May 16th.

Yeah guess so. Not like the situation is going to meaningfully improve by then -- but will just wait until then I guess.

Apr 2, 2020, 8:50 am

#79

TerryK

FlyerTalk Evangelist

Join Date: Sep 1999

Location: New York, NY, USA

Posts: 12,482

Quote:

Originally Posted by Duke787

Yeah guess so. Not like the situation is going to meaningfully improve by then -- but will just wait until then I guess.

I understand. Nevertheless, the point adjustment is manual. Theoretically you can still use your soon-to-expire free night after receiving point adjustment. Hence, Hyatt prefers to make adjustments after expiration.

Apr 4, 2020, 10:27 am

#80

peteropny

Moderator: GLBT Travelers & Hyatt Gold Passport

Join Date: Jan 2000

Location: CVG

Posts: 15,300

In light of the announcement yesterday, I’m closing this thread, please continue discussions at Hyatt extending status, free nights because of coronavirus

peteropny - Co-mod - Hyatt

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