Are Free night cert extention possible due to CV19?
Mar 27, 2020, 8:42 pm
#61
Join Date: Mar 2016
Posts: 984
Message from my Hyatt Concierge:
”At this time, World of Hyatt is offering extensions to those who live in or travel frequently to the Asia-Pacific area. The safety and well-being of our guests and colleagues is always a top priority, and we are still closely monitoring the situation for any changes and other regions impacted.”
Seems like small improvement, hoping for more positive changes.
”At this time, World of Hyatt is offering extensions to those who live in or travel frequently to the Asia-Pacific area. The safety and well-being of our guests and colleagues is always a top priority, and we are still closely monitoring the situation for any changes and other regions impacted.”
Seems like small improvement, hoping for more positive changes.
Mar 27, 2020, 10:40 pm
#62
Join Date: Aug 2018
Location: ZRH
Programs: LX SEN & WoH Globalist
Posts: 274
For this offering, what territories are considered within Asia Pacific?
American Samoa, Australia, Brunei Darussalam, Cambodia, Caroline Islands, Greater China (including Mainland China, Hong Kong SAR, Macao SAR and Taiwan), Christmas Island, Cocos (Keeling) Islands, Cook Islands, Fiji, French Polynesia, Guam, Heard Island and McDonald Islands, Indonesia, Japan, Kiribati, Korea, Laos, Malaysia, Marshall Islands, Micronesia, Mongolia, Myanmar, Nauru, New Caledonia, New Zealand, Niue, Norfolk Island, North Borneo, Northern Mariana Islands, Palau, Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, Tahiti, Thailand, Timor-Leste, Tonga, Tuvalu, Vanuatu, Vietnam, Wake Island, Wallis and Futuna.
American Samoa, Australia, Brunei Darussalam, Cambodia, Caroline Islands, Greater China (including Mainland China, Hong Kong SAR, Macao SAR and Taiwan), Christmas Island, Cocos (Keeling) Islands, Cook Islands, Fiji, French Polynesia, Guam, Heard Island and McDonald Islands, Indonesia, Japan, Kiribati, Korea, Laos, Malaysia, Marshall Islands, Micronesia, Mongolia, Myanmar, Nauru, New Caledonia, New Zealand, Niue, Norfolk Island, North Borneo, Northern Mariana Islands, Palau, Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, Tahiti, Thailand, Timor-Leste, Tonga, Tuvalu, Vanuatu, Vietnam, Wake Island, Wallis and Futuna.
Mar 28, 2020, 10:06 am
#63
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Join Date: Apr 2013
Location: PHX
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Limiting this to APAC makes no sense at all. The US and Europe are now much harder hit.
Hyatt needs to stop up and extend the certificates for everyone. It's going to leave a very bad taste if they don't.
Hyatt needs to stop up and extend the certificates for everyone. It's going to leave a very bad taste if they don't.
Mar 28, 2020, 10:15 am
#64
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Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
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In my recent post-expiration call for a cert I was given the 10K pts and gLOB extended through Feb 22 because a preponderance of my stays were in Asia. The rep felt I should contact WOH to get the cert reinstated but I haven't bothered to date. Upcoming certs have not had their expiration dates changed so this will be interesting.
Mar 29, 2020, 2:03 pm
#65
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Join Date: Mar 2013
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I just reached out for my May 15 expiring Chase 1-4 certificate (I have the old CC) and was told that at present they are not offering anything that are out 
Okay sure I will wait 4 weeks and try again when nothing has changed. Give me a break Hyatt (and FWIW I had to cancel my use of it because our trip to Japan in March was canceled due to COVID19 so it's not like I didn't try to use it).
Okay sure I will wait 4 weeks and try again when nothing has changed. Give me a break Hyatt (and FWIW I had to cancel my use of it because our trip to Japan in March was canceled due to COVID19 so it's not like I didn't try to use it).
Mar 30, 2020, 9:48 am
#66
Join Date: May 2015
Location: LAX, BUR
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Posts: 1,933
Mar 30, 2020, 11:00 am
#68
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Mar 30, 2020, 11:02 am
#69
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Join Date: Jul 2001
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I have 3 certificates I already reserved for August that I'm hoping to be able to use.
I'm waiting to see if Hyatt does anything about extending them and/or extending our status.
I'm waiting to see if Hyatt does anything about extending them and/or extending our status.
Mar 31, 2020, 3:11 am
#70
Join Date: Feb 2010
Location: London / Los Angeles
Programs: Hilton Diamond, IHG Diamond Ambassador, Marriott Platinum, Hyatt Globalist, BA Silver
Posts: 1,631
I phoned Hyatt to extend my free night cert expiring in 6 days(or to get the 10k points which seems to be what is happening). I was told that all certs were being extended until 2021 and I could just let it expire and it would be extended. I think this is incorrect information though and is actually only true for APAC members?
Should I phone again, or wait until it has expired in 7 days?
Should I phone again, or wait until it has expired in 7 days?
Mar 31, 2020, 11:01 am
#71
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I haven't heard anything from my concierge and I'm sure he'll notify all his people when they're extended.
I have a cat1-7 expiring in June, and 3 1-4 expiring this summer.
But, I might prefer them to be turned in for points. We get more benefits using points rather than a certificate.
I have a cat1-7 expiring in June, and 3 1-4 expiring this summer.
But, I might prefer them to be turned in for points. We get more benefits using points rather than a certificate.
Mar 31, 2020, 12:23 pm
#72
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,869
I phoned Hyatt to extend my free night cert expiring in 6 days(or to get the 10k points which seems to be what is happening). I was told that all certs were being extended until 2021 and I could just let it expire and it would be extended. I think this is incorrect information though and is actually only true for APAC members?
Should I phone again, or wait until it has expired in 7 days?
Should I phone again, or wait until it has expired in 7 days?
Fingers Crossed!
How do you get more benefits using points than a certificate?
I know you get more flexibility like trading a Cat 7 for 20k Points you could stay at a Cat 3 and a Cat 2 or a Cat 4 and a Cat 1.
Some would argue though that you get more benefits using a free night certificate than points. As some properties that offer Globs Comp Parking have misunderstood the WOH T&C only to grant it when using a Free Night Certificate, not using points. This is despite Hyatt Corporate clarifying a full points booking is also defined as a “Free Night Award”. HR ABQ is one of these properties. It’s a Cat 1 and to many on here they’ve insisted complimentary parking for Globs is only available when using a Free Night Certificate which is ludicrous because who in their right mind would use it at a Cat 1?
I can understand a Cat 3, but DataPoints over the last year have indicted just to let it expire and exchange for 10k points so even a Cat 2 wouldn’t make sense.
Mar 31, 2020, 12:28 pm
#73
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Join Date: Jul 2001
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I’ve heard from other Globs and Concierge there’s supposed to be an announcement from Hyatt today or this week regarding certificates. Not sure if it’s going to say an extension until 2021 or what, just know it’s an announcement about them.
Fingers Crossed!
How do you get more benefits using points than a certificate?
I know you get more flexibility like trading a Cat 7 for 20k Points you could stay at a Cat 3 and a Cat 2 or a Cat 4 and a Cat 1.
Some would argue though that you get more benefits using a free night certificate than points. As some properties that offer Globs Comp Parking have misunderstood the WOH T&C only to grant it when using a Free Night Certificate, not using points. This is despite Hyatt Corporate clarifying a full points booking is also defined as a “Free Night Award”. HR ABQ is one of these properties. It’s a Cat 1 and to many on here they’ve insisted complimentary parking for Globs is only available when using a Free Night Certificate which is ludicrous because who in their right mind would use it at a Cat 1?
I can understand a Cat 3, but DataPoints over the last year have indicted just to let it expire and exchange for 10k points so even a Cat 2 wouldn’t make sense.
Fingers Crossed!
How do you get more benefits using points than a certificate?
I know you get more flexibility like trading a Cat 7 for 20k Points you could stay at a Cat 3 and a Cat 2 or a Cat 4 and a Cat 1.
Some would argue though that you get more benefits using a free night certificate than points. As some properties that offer Globs Comp Parking have misunderstood the WOH T&C only to grant it when using a Free Night Certificate, not using points. This is despite Hyatt Corporate clarifying a full points booking is also defined as a “Free Night Award”. HR ABQ is one of these properties. It’s a Cat 1 and to many on here they’ve insisted complimentary parking for Globs is only available when using a Free Night Certificate which is ludicrous because who in their right mind would use it at a Cat 1?
I can understand a Cat 3, but DataPoints over the last year have indicted just to let it expire and exchange for 10k points so even a Cat 2 wouldn’t make sense.
I've also received free parking on both free night awards and points reservations.
Mar 31, 2020, 12:43 pm
#74
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,869
You can apply a suite upgrade to a points reservation but not one using a free night award. This is a big one for me. I have 3 nights booked on award certs this summer and could not apply an upgrade certificate to it, nor in any other hotel I've tried.
I've also received free parking on both free night awards and points reservations.
I've also received free parking on both free night awards and points reservations.
I too have received free parking in Points stays and Category Certificate stays. That’s how it’s supposed to be, it’s just Hyatt’s language in the T&C says “Complimentary parking for Globalists on Free Night Awards”. Which you even just differentiated a Free Night Award from a Full Points reservation when in fact Hyatt considers Category Certificates and Full Points bookings both “Free Night Awards”. Clarified by Hyatt Global Contact Center and Hyatt Twitter Concierge.
Mar 31, 2020, 6:51 pm
#75
Join Date: Sep 2019
Location: Los Angeles
Programs: Hyatt Globalist, Hilton Diamond
Posts: 4,869
Just to note Hyatt’s Twitter Concierge has confirmed they are offering points for certificates expiring prior to 4/30/2020 this was asked today.
