10% of redeemed points back 7/1 - 9/2/19 for Hyatt CC holders
Sep 15, 2019, 7:25 pm
#78
Join Date: Jun 2007
Location: JAX
Programs: UA Plat MM, AA Gold MM, Marriott LTT, Hyatt Globalist
Posts: 3,770
I haven't received points back for any of the award bookings since July 5. I asked Hyatt CS and was told it could take up to 4-6 weeks after promotion ended on Sept. 2, which would be more than 3 months since the first stay.
Sep 16, 2019, 10:45 am
#79
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
I wrote my concierge because I've had 2 point stays this summer - July and August and haven't received any points back.
He said they were having issues and are working on getting it fixed.
He said they were having issues and are working on getting it fixed.
Sep 16, 2019, 8:13 pm
#80
Join Date: Jun 2007
Location: JAX
Programs: UA Plat MM, AA Gold MM, Marriott LTT, Hyatt Globalist
Posts: 3,770
That's a more plausible explanation, not the BS 4-6 weeks after promotion ended on Sept. 4 as I was told.
Sep 18, 2019, 7:02 am
#81
Join Date: Oct 2017
Posts: 81
"Please allow 6-8 weeks after your point redemption has been completed for your Bonus Points to be loaded into your World of Hyatt account."
Sep 18, 2019, 7:37 am
#82
Join Date: Jun 2007
Location: JAX
Programs: UA Plat MM, AA Gold MM, Marriott LTT, Hyatt Globalist
Posts: 3,770
All the bonus points from 4 award redemption stays posted this morning. Some of the 1 night stays at Cat 1 hotels ended up costing 4K points after rebate, with the 500 bonus points for booking through App. Too bad I didn't have longer stays at higher Cat hotels.
Sep 19, 2019, 3:26 am
#85
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,843
Oct 2, 2019, 10:07 pm
#86
Join Date: Nov 2003
Posts: 187
Anyone else waiting for their points? Had a stay in early August and haven't seen mine yet. Thanks.
Oct 2, 2019, 11:13 pm
#87
Join Date: Oct 2017
Posts: 81
Oct 5, 2019, 3:16 pm
#90
Join Date: Nov 2003
Posts: 187
Thanks for the DPs. I called Hyatt and after some hold time, I got transferred to a supervisor who had to open a case since the points are supposed to come from Chase. Got an email a day later saying that they do confirm I am eligible for the 10% back for the award stay I had booked. Email said they are "experiencing some system delays in regards to this promotion" and asked me to allow another 2-3 weeks. They added 1000 points (now) to my account for the inconvenience.