10% of redeemed points back 7/1 - 9/2/19 for Hyatt CC holders
Aug 25, 2019, 5:38 am
#61
Join Date: Aug 2017
Programs: Hyatt Globalist, SPG/Marriott Plat, Hilton Diamond, UA silver, Jetblue Mosaic
Posts: 161
Aug 25, 2019, 10:50 am
#62
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,047
Aug 25, 2019, 12:32 pm
#63
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
I redeemed 30k points for a stay in July and another 15k for a stay last week. I would expect to see 3k points returned for the July stay, yet my account shows nothing.
What is the description of the return of points?
What is the description of the return of points?
Aug 25, 2019, 12:44 pm
#64
Join Date: Feb 2009
Location: Kansas City - MCI
Programs: AA Exec Plat, WN CP, Hilton GoId, IHG Spire, Hyatt Globalist, Citi, Barclay, Chase, Amex, CapOne
Posts: 257
I am in the same boat... still missing around 10-12k from stays in early July. However, my concierge assured me they will eventually post, probably 6-8 weeks after the stay was completed. I can also confirm that these adjustments are done manually, per my concierge. That means it's a laborious process for someone. I figure I'll wait till mid-Sept before calling back to inquire if I haven't seen anything yet.
Aug 26, 2019, 4:07 am
#65
Join Date: Oct 2010
Programs: Hyatt Globalist
Posts: 405
Aug 27, 2019, 8:20 pm
#66
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC
Posts: 10,571
When in July was that? And when did you make the reservation?
Aug 30, 2019, 1:30 pm
#68
Join Date: Feb 2014
Posts: 252
My stay ending July 5th has still not posted. My concierge said they are running behind and as of Tuesday said it would be another week or two. Today marks eight weeks since check out.
Aug 30, 2019, 7:16 pm
#69
Join Date: Oct 2017
Posts: 81
Points for all five of my stays during the promotional period posted today. However, I'm short 500 points.
All stays were booked prior to registering for the promo. One of my stays was at Miraval Arizona, which I booked during the 50% points back promo. For the Miraval stay, I received 10% on the net points cost after 50% back.
The description in the account says "Reward Bonus" with no ability to see how it was calculated or for what stay the bonus is for.
EDIT: Actually, I am not short 500 points as I received 10% back on a Guest of Honor reservation I made for someone but have NOT received 10% back on my Miraval stay, which is my latest.
All stays were booked prior to registering for the promo. One of my stays was at Miraval Arizona, which I booked during the 50% points back promo. For the Miraval stay, I received 10% on the net points cost after 50% back.
The description in the account says "Reward Bonus" with no ability to see how it was calculated or for what stay the bonus is for.
EDIT: Actually, I am not short 500 points as I received 10% back on a Guest of Honor reservation I made for someone but have NOT received 10% back on my Miraval stay, which is my latest.
Last edited by ewrp12; Aug 30, 2019 at 7:39 pm
Sep 6, 2019, 9:15 am
#70
Join Date: Sep 2014
Location: TYO
Programs: Hyatt Globalist
Posts: 1,744
Have not received my points yet, called Hyatt who just transferred me to Chase who was also unhelpful. This is pretty absurd and it shouldn't be so much work to get points credited which we are due.
What's the best course of action?
What's the best course of action?
Sep 14, 2019, 9:40 am
#72
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,843
I made two bookings of 90k pts each, one for me and one for guest of honor. I expected 18k pts back but got only 9k pts back. Is this correct?
Sep 14, 2019, 10:23 am
#73
Join Date: Oct 2017
Posts: 81
As far as not receiving some points back yet, you may just need to keep waiting. I haven't received the rebate on all my stays yet either.
Sep 14, 2019, 11:00 am
#75
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,843
I received 10% back on a Guest of Honor booking I made for someone. It's the only reservation I made that corresponds to the 10% amount I received.
As far as not receiving some points back yet, you may just need to keep waiting. I haven't received the rebate on all my stays yet either.
As far as not receiving some points back yet, you may just need to keep waiting. I haven't received the rebate on all my stays yet either.