Confusing e-mails?
Mar 10, 2017 | 9:49 am
#1
Original Poster
formerly a193991
Join Date: Dec 2014
Location: ZRH - Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX FTL, former LX SEN; AA LTG
Posts: 5,121
Confusing e-mails?
I have a reservation for 2 rooms plus 1 guest of honor in October at HR Scottsdale Gainey Ranch. I yesterday received an e-mail, to "complete my booking", and a link to "we have other hotels in Phoenix", plus more.
No mention of being Globalist, and thanking for the reservation or something similar... Totally confused what this e-mail is about...
1) is my reservation not complete?
2) is the hotel oversold and they are trying to make other hotels appealing to me?
I wrote to the hotel and wonder what they'll come back with...
very weird....
No mention of being Globalist, and thanking for the reservation or something similar... Totally confused what this e-mail is about...
1) is my reservation not complete?
2) is the hotel oversold and they are trying to make other hotels appealing to me?
I wrote to the hotel and wonder what they'll come back with...
very weird....
Mar 10, 2017 | 11:22 am
#2
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Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS Plat, AA EP, Bonvoy Plat, Hilton Dia, Hyatt Glob, IHG Plat, ...
Posts: 21,465
Both UA and AS keep spamming me with "NYC is waiting for you" type emails if I do a search for airfares on their sites and then abandon the booking.
Maybe Hyatt is doing the same now, except that their crack team of developers couldn't figure out a way to determine that you actually completed a booking?
Maybe Hyatt is doing the same now, except that their crack team of developers couldn't figure out a way to determine that you actually completed a booking?
Mar 10, 2017 | 6:07 pm
#3
Join Date: Jul 2012
Location: Madison, WI
Programs: Hyatt Globalist
Posts: 973
Both UA and AS keep spamming me with "NYC is waiting for you" type emails if I do a search for airfares on their sites and then abandon the booking.
Maybe Hyatt is doing the same now, except that their crack team of developers couldn't figure out a way to determine that you actually completed a booking?
Maybe Hyatt is doing the same now, except that their crack team of developers couldn't figure out a way to determine that you actually completed a booking?
Mar 10, 2017 | 9:32 pm
#4
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Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: D.R.E.A.D. Gold card holder
Posts: 53,184
Mar 11, 2017 | 3:01 am
#5
Original Poster
formerly a193991
Join Date: Dec 2014
Location: ZRH - Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX FTL, former LX SEN; AA LTG
Posts: 5,121
The hotel promptly got back to me, which was great. And confirmed, what I assumed... simply an ad, but not really very professional.
"Thank you for reaching out to us regarding the reservation. What you are seeing is just an ad, please discard and we apologize for any confusion this may have caused. With your reservation..... Please let me know if I may assist you with anything else. Have a wonderful day!"