Nov 18, 2023, 11:58 am
Last edit by: jbeckett
The following info may be helpful for all newbies:
Hyatt issued CAT 1-4 award at 30 night milestone: expiration 6 months later.
Hyatt issued CAT 1-7 award at 60 night milestone: expiration 6 months later.
Chase WoH credit card issued CAT 1-4 award at annual renewal: expiration 12 months later.
Chase WoH credit card issued CAT 1-4 award at $15k spend: expiration 12 months later.
Hyatt issued CAT 1-4 Brand explorer award (for every 5 brands): expiration 12 months later.
Hyatt issued CAT 1-4 award at 30 night milestone: expiration 6 months later.
Hyatt issued CAT 1-7 award at 60 night milestone: expiration 6 months later.
Chase WoH credit card issued CAT 1-4 award at annual renewal: expiration 12 months later.
Chase WoH credit card issued CAT 1-4 award at $15k spend: expiration 12 months later.
Hyatt issued CAT 1-4 Brand explorer award (for every 5 brands): expiration 12 months later.
[HYATT NEWBIE LOUNGE - 2016] Ask Your Questions Here (flame/snark free)
Jan 4, 2018, 2:35 pm
#1291
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
That was my thought exactly, but they change things so frequently, who knows if they changed it and never updated the T&C 
Jan 7, 2018, 8:25 pm
#1292
Join Date: Aug 2009
Posts: 429
Its been a while since a stayed at a Hyatt (~3 years) and I tired to make a reservation. I was told my account was "closed" when attempting to log in. I called and was told that they delete your account if you haven't used it in 24+ months. The guy wanted me to set up a new account.
I understand having points expire and such, lots of programs do that. But is it common for Hyatt to totally delete someone and all their information from their loyalty program?
If this is really true this would run counter to the whole point of an awards program (i.e. to encourage return/repeat business).
Note: I'm new to the Hyatt forum and searched for this topic but couldn't find anything. Glad you have a flame free zone.
I understand having points expire and such, lots of programs do that. But is it common for Hyatt to totally delete someone and all their information from their loyalty program?
If this is really true this would run counter to the whole point of an awards program (i.e. to encourage return/repeat business).
Note: I'm new to the Hyatt forum and searched for this topic but couldn't find anything. Glad you have a flame free zone.
Jan 8, 2018, 6:23 am
#1293
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
I think it's fairly common to close what they consider dormant accounts. SPG closed my account years ago after I hadn't stayed there in a while.
Jan 8, 2018, 11:50 am
#1294
Join Date: Nov 2010
Programs: IHG Platinum
Posts: 1,066
The last time I had activity in my Hyatt account was back in 2014; hence, my account has now been closed by Hyatt.
I have UR points that I might be interested in transferring to Hyatt.
I was able to get results for points + cash stays by entering the corporate code "51440" on hyatt.com. However, when I go to the particular hotel's website entering the same date, point + cash stay is not available. Does this discrepancy often happen?
I have UR points that I might be interested in transferring to Hyatt.
I was able to get results for points + cash stays by entering the corporate code "51440" on hyatt.com. However, when I go to the particular hotel's website entering the same date, point + cash stay is not available. Does this discrepancy often happen?
Jan 8, 2018, 2:43 pm
#1295
Join Date: Aug 2009
Posts: 429
I'm surprised a company would do this these days - even ignoring the hassle it causes for the customer. Basically they are throwing away valuable data on good (but not active) customers and missing out on the opportunity to regain lost business. Other companies would pay for this sort of data and Hyatt is just throwing it away...
Jan 9, 2018, 6:54 am
#1296
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
It may not be thrown away... it's just no longer an active account. My guess is the data is saved.
Jan 23, 2018, 1:18 pm
#1299
Join Date: Aug 2013
Location: Minnesota
Programs: Hyatt Globalist
Posts: 1,101
Jan 23, 2018, 8:47 pm
#1300
Join Date: Mar 2013
Posts: 8
Does anyone have any experience booking Park Hyatt with Amex FHR? Have a stay at the Park Hyatt in Buenos Aires next month, and I'm debating whether it's worth it. I just wondered if anyone had been upgraded or had any other special additions by booking through FHR instead of Hyatt.
Feb 3, 2018, 8:27 pm
#1301
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
Expiration and definition of "activity"
Does a stay with 0 pts earned (comped night at an MGM resort) count as "activity" for the purposes of not getting your account closed / losing your points?
It shows up in my activity as "Stay - Points Earned" but the total is 0.
I am actually globalist (due to MLife status) which is says is good through Feb 2019 But I haven't had activity that earned pts since Jan 2017 (and that was just drinks at a hotel bar for 91 pts -- over a year ago) and I don't have a stay of any kind since April of 2017 (coming up on a year -- that was the comped stay in Vegas).
But as globalist I have 1 free night and 4 free upgrades. I also have some pts from before... not tons but not nothing. I'd at least like to use the free stuff.
It shows up in my activity as "Stay - Points Earned" but the total is 0.
I am actually globalist (due to MLife status) which is says is good through Feb 2019 But I haven't had activity that earned pts since Jan 2017 (and that was just drinks at a hotel bar for 91 pts -- over a year ago) and I don't have a stay of any kind since April of 2017 (coming up on a year -- that was the comped stay in Vegas).
But as globalist I have 1 free night and 4 free upgrades. I also have some pts from before... not tons but not nothing. I'd at least like to use the free stuff.
Feb 6, 2018, 10:25 am
#1304
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
Check into a hotel with a club & use them
Seriously, there's really nothing you can do with them unless your in a hotel with a club.
Seriously, there's really nothing you can do with them unless your in a hotel with a club.
Feb 7, 2018, 2:39 am
#1305
Join Date: Apr 2009
Location: FR
Programs: FB Lifetime Plat
Posts: 50