Data Breach

Old Dec 23, 15, 3:05 pm
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Data Breach

CNBC just flashed an alert saying Hyatt acknowledged a data breach.

"Malware on payment system"

http://www.cnbc.com/2015/12/23/hyatt...t-systems.html

From Hyatt
HYATT NOTIFIES CUSTOMERS OF MALWARE ACTIVITY

Customers encouraged to review payment card account statements closely

December 23, 2015 (CHICAGO) – Hyatt Hotels Corporation (NYSE: H) today announced that it recently identified malware on computers that operate the payment processing systems for Hyatt-managed locations. As soon as Hyatt discovered the activity, the company launched an investigation and engaged leading third-party cyber security experts.

The investigation is ongoing, and updates will be posted to www.hyatt.com/protectingourcustomers. Hyatt has taken steps to strengthen the security of its systems, and customers can feel confident using payment cards at Hyatt hotels worldwide.

As always, customers should review their payment card account statements closely and report any unauthorized charges to their card issuer immediately. Payment card rules generally provide that cardholders are not responsible for unauthorized charges that are timely reported.

Customers with questions may visit www.hyatt.com/protectingourcustomers or call 1-877-218-3036 (U.S. and Canada) or +1-814-201-3665 (International) from 7 a.m. to 9 p.m. EST.

Last edited by United747; Dec 23, 15 at 3:08 pm Reason: Added press release
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Old Dec 23, 15, 3:35 pm
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Didn't get any notification whatsoever.

Are we supposed to learn about all this through the press?
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Old Dec 23, 15, 3:38 pm
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Originally Posted by benji2227 View Post
Didn't get any notification whatsoever.

Are we supposed to learn about all this through the press?
It's breaking news.
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Old Dec 23, 15, 3:40 pm
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Originally Posted by iflyjetz View Post
It's breaking news.
Yeah, CNBC flashed it around 5pm eastern
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Old Dec 23, 15, 3:58 pm
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The news from Hyatt was very non-specific and I just finished going over our story in Frequent Business Traveler with our news editor (we are staffed very thin this week due to the holiday).

Hyatt neither said when it occurred nor when it was uncovered. Also, issuing a news release at the close of the business day seems to have been intended to lighten the blow in terms of potential coverage.

Additional details here:
Hyatt Reports Malware on Computers Used to Process Guest Payments

Hyatt Hotels said that it had discovered malware on the computers it uses for payment processing at its hotels and resorts.

“The company launched an investigation and engaged leading third-party cyber security experts,” the hotelier said in a statement. The Chicago-based hotel chain said it was taking steps to improve security, adding that “customers can feel confident using payment cards at Hyatt hotels worldwide.”...

<SNIP>
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Old Dec 23, 15, 4:04 pm
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Originally Posted by iflyjetz View Post
It's breaking news.
Living in Switzerland it's certainly not in the news at all...
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Old Dec 23, 15, 4:31 pm
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... hyatt IT is clearly run by a bunch of fools.

Good to know Chucks running herd on this....

http://www.hyatt.com/protectingourcustomers/

Last edited by austin_modern; Dec 23, 15 at 4:47 pm
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Old Dec 23, 15, 4:56 pm
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Originally Posted by austin_modern View Post
... hyatt IT is clearly run by a bunch of fools.
Because preventing intruders is so simple, and no decent IT shop ever has these problems?
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Old Dec 23, 15, 5:07 pm
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Looks like the breach is limited to Hyatt managed properties, franchised ones are not affected.
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Old Dec 23, 15, 5:10 pm
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Originally Posted by rdchen View Post
Looks like the breach is limited to Hyatt managed properties.
Aren't they all Hyatt managed? Just owned by different companies then under management contract with Hyatt?
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Old Dec 23, 15, 5:29 pm
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I hope Hyatt does the responsible thing and gives everyone possibly affected free credit monitoring for a period of time.
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Old Dec 23, 15, 5:47 pm
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Wonder if that has something to do with the big system outage/upgrade/maintenence.
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Old Dec 23, 15, 6:37 pm
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FML ...

Of course I hear this first over the news before them letting their customers know.
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Old Dec 23, 15, 8:01 pm
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Originally Posted by mahasamatman View Post
I hope Hyatt does the responsible thing and gives everyone possibly affected free credit monitoring for a period of time.
Free credit monitoring from Target, from Home depot, from Tmobile, etc

Anyone was and still is able to sign up for these.

These won't help many!
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Old Dec 23, 15, 8:34 pm
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Also not happy to see this in the press before I hear directly from Hyatt. NY Post (not the best source of business info) said the Company found it in late November but felt it was the appropriate time to make the discovery public.

Maybe they did decide that people are away and this was a good time to announce.

Last edited by johnathome; Dec 23, 15 at 8:42 pm Reason: added info
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