Diamond Suite Upgrades May Not Be Usable For Stays Past Their Expiration Date
Dec 22, 2015, 9:57 am
#31
Community Director Emerita
Join Date: Oct 2000
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We've had no notification. I'm still relying on this statement.
Dec 22, 2015, 10:16 am
#32
Join Date: Aug 2012
Posts: 544
Ugh, I already have my eye on Aruba for April 2017. I was thinking I could use a 2016 DSU in March 2016 to book that as soon as it opens up. Now it looks like everything will expire by Feb 2017, and I'll miss my upgrade by 6 weeks. Phooey!
Dec 22, 2015, 10:44 am
#33
Join Date: Aug 2015
Posts: 15
Yeah for this very reason it seems silly to prevent use past the end of that year. If the previous years expire end of Feb 2017, doesn't it mean that a reservation for March 1st 2017 could not be upgraded with a DSU until the new ones are issued that same day?
Dec 22, 2015, 11:03 am
#34
Join Date: Dec 2004
Location: MKE
Programs: Hyatt Globalist, AA Plat Pro, MR LTP, others from cards
Posts: 890
Looks like this web update is an "enhancement" in the Delta sense. Unfortunately the pending loss of SPG means that Hyatt will have lost its most direct competition so I wouldn't be surprised to see more changes like this coming.
Dec 22, 2015, 12:36 pm
#35
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The merger cuts both ways. It may increase competitive pressures on Hyatt, as the much smaller footprint becomes an even greater competitive disadvantage compared to Marriott/Starwood, Hilton, and IHG. If Hyatt waters down Diamond, it is more likely to lose its high-value customers to one of the behemoths.
Dec 22, 2015, 1:49 pm
#36
Join Date: Jul 2009
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This is similar to AA EXPs being able to use SWUs after expiration as long as upgrade inventory is available. Rumors has this will be taken away, but not yet. At least AA EXPs get new SWUs when they re-qualify throughout the year and do not have to wait until February. Hyatt probably should add DSUs when a diamond member re-qualifies.
Dec 22, 2015, 1:53 pm
#37
Join Date: Aug 2001
Posts: 9,677
Let's see...
Step 1: Give away Diamond Status like candy
Step 2: Attract hordes of people looking for Diamond freebies like DSUs
Step 3: Suite upgrade inventory dries up. Sr mgmt freaks out.
Step 4: Earlier expiration rolled out for DSUs to limit the hordes.
Step 5: Delay official announcement until after loyal Diamonds requalify for 2016.
Step 6: Hope/pray the freeloader hordes somehow convert into loyal customers to replace disgruntled Diamonds.
Step 1: Give away Diamond Status like candy
Step 2: Attract hordes of people looking for Diamond freebies like DSUs
Step 3: Suite upgrade inventory dries up. Sr mgmt freaks out.
Step 4: Earlier expiration rolled out for DSUs to limit the hordes.
Step 5: Delay official announcement until after loyal Diamonds requalify for 2016.
Step 6: Hope/pray the freeloader hordes somehow convert into loyal customers to replace disgruntled Diamonds.
Dec 22, 2015, 1:55 pm
#38
Join Date: Dec 2008
Programs: M&M FQT, BA G, Bonvoy LTT, WoH GLOB
Posts: 960
Rumor: Diamond Suite Upgrades May Not Be Usable For Stays Past Their Expiration Date
This sucks indeed, it's a change for the worse and not at all practical. At least now we know why they had to take the system down for several days. Are there more surprises ?
Dec 22, 2015, 2:53 pm
#39
Join Date: Nov 2006
Location: Chicago, IL
Programs: AA EXP & AAirpass, Hyatt Courtesy Card, SPG Platinum
Posts: 991
My Hyatt contact told me that this system upgrade was rolled out to support a new system intended to allow more GP functionality at the property level. The website was (sadly) not a target for improvement for this release.
With respect to using DSUs for stays after expiration, I would point out that the current GP terms and conditions still explicitly allow this.
With respect to using DSUs for stays after expiration, I would point out that the current GP terms and conditions still explicitly allow this.
Dec 22, 2015, 2:56 pm
#40
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Let's see...
Step 1: Give away Diamond Status like candy
Step 2: Attract hordes of people looking for Diamond freebies like DSUs
Step 3: Suite upgrade inventory dries up. Sr mgmt freaks out.
Step 4: Earlier expiration rolled out for DSUs to limit the hordes.
Step 5: Delay official announcement until after loyal Diamonds requalify for 2016.
Step 6: Hope/pray the freeloader hordes somehow convert into loyal customers to replace disgruntled Diamonds.
Step 1: Give away Diamond Status like candy
Step 2: Attract hordes of people looking for Diamond freebies like DSUs
Step 3: Suite upgrade inventory dries up. Sr mgmt freaks out.
Step 4: Earlier expiration rolled out for DSUs to limit the hordes.
Step 5: Delay official announcement until after loyal Diamonds requalify for 2016.
Step 6: Hope/pray the freeloader hordes somehow convert into loyal customers to replace disgruntled Diamonds.
Dec 22, 2015, 3:11 pm
#41
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Dec 22, 2015, 3:46 pm
#42
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Not at all. It's a patch to get rid of all the DSUs in the system because of the match. Each person would have 8 to use at any time they liked in the next 14 months if they planned far enough in advance.
I'm hoping it's just a temporary fix, even though I rarely use all mine in any given year.
I'm hoping it's just a temporary fix, even though I rarely use all mine in any given year.
Dec 22, 2015, 3:55 pm
#43
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Dec 22, 2015, 3:58 pm
#44
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Since the computers are still getting back to normal, I'm sure there are many hoops the staff has to use to get stuff to work for people.
I'm not going to jump to any conclusions.
I'm not going to jump to any conclusions.
Dec 22, 2015, 5:37 pm
#45
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
Since the DSUs could never be applied on Hyatt.com, I can't see how the system maintenance and any change in DSU policy are related. Am I missing something?