Problems with Guest of Honor
Oct 14, 2015, 9:16 am
#151
Join Date: Oct 2013
Programs: Hyatt Globalist No More..., Hyatt Explorist, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 4,375
My assumption would be that they are treated the same as a past-Diamond checking in on a reservation made before they lost the status, i.e. no Diamond perks. Otherwise, Diamonds could just future book rooms for their spouse/friend/family member and tag along.
Oct 18, 2015, 2:20 am
#152
Join Date: Oct 2009
Location: Somewhere over the rainbow
Programs: Airline Free Agent, Bonvoy Platinum, Hyatt Globalist
Posts: 3,812
Visiting a few Hyatts right now and have mixed reviews with GOH so far:
PH Dubai - Upgrade to a deluxe room but breakfast and amenity wasn't offered. Had to inquire about each benefit.
HR Paris Etoile - Upgrade to a room with a view of the Eiffel Tower (unrenovated). Club lounge wasn't mentioned, instead the FD agent mentioned that as a Platinum they will offer free breakfast at the restaurant. No amenity was offered again.
PH Dubai - Upgrade to a deluxe room but breakfast and amenity wasn't offered. Had to inquire about each benefit.
HR Paris Etoile - Upgrade to a room with a view of the Eiffel Tower (unrenovated). Club lounge wasn't mentioned, instead the FD agent mentioned that as a Platinum they will offer free breakfast at the restaurant. No amenity was offered again.
Oct 20, 2015, 6:06 am
#153
Join Date: Jan 2013
Location: BOS
Programs: AA EXP, DL PM, Hyatt Diamond
Posts: 2,028
At some point overnight, points for all my guest of honor reservations went back into my Hyatt account. Looking at the status of the reservations, they appear to still be active.
Anyone else run into this? I suppose I will call later today, but it's an annoyance I wish I didn't have to deal with.
Anyone else run into this? I suppose I will call later today, but it's an annoyance I wish I didn't have to deal with.
Oct 20, 2015, 7:15 am
#154
Join Date: Oct 2009
Location: Somewhere over the rainbow
Programs: Airline Free Agent, Bonvoy Platinum, Hyatt Globalist
Posts: 3,812
When the 1K points don't post for Diamond members they usually get 2.5K points after they call in to manually request the points. Is this the case for those booked under GOH as well?
Oct 20, 2015, 7:22 am
#155
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,438
The Guest of Honor is the transfer award recipient and will receive the following Diamond services and benefits at participating Hyatt hotels worldwide.
Daily complimentary standard internet, or premium internet where available
Best available room (excluding suites), including Regency Club or Grand Club rooms, subject to availability at the time of check-in
Access to the Regency Club or Grand Club lounge in hotels that have a lounge
At Hyatt hotels that do not have a Regency Club or Grand Club lounge, daily complimentary full breakfast inclusive of one entrée (or standard breakfast buffet), juice and coffee (tax, gratuity and service charges included) will be provided to the member and each registered guest in the room, maximum four (4) people
4:00 PM late checkout (local hotel time) on day of departure at most Hyatt properties
Complimentary food and beverage amenity
30% Point Bonus offered to Diamond members is not part of this offer.
Daily complimentary standard internet, or premium internet where available
Best available room (excluding suites), including Regency Club or Grand Club rooms, subject to availability at the time of check-in
Access to the Regency Club or Grand Club lounge in hotels that have a lounge
At Hyatt hotels that do not have a Regency Club or Grand Club lounge, daily complimentary full breakfast inclusive of one entrée (or standard breakfast buffet), juice and coffee (tax, gratuity and service charges included) will be provided to the member and each registered guest in the room, maximum four (4) people
4:00 PM late checkout (local hotel time) on day of departure at most Hyatt properties
Complimentary food and beverage amenity
30% Point Bonus offered to Diamond members is not part of this offer.
Oct 20, 2015, 7:02 pm
#157
Join Date: Jan 2013
Location: BOS
Programs: AA EXP, DL PM, Hyatt Diamond
Posts: 2,028
At some point overnight, points for all my guest of honor reservations went back into my Hyatt account. Looking at the status of the reservations, they appear to still be active.
Anyone else run into this? I suppose I will call later today, but it's an annoyance I wish I didn't have to deal with.
Anyone else run into this? I suppose I will call later today, but it's an annoyance I wish I didn't have to deal with.
Oct 26, 2015, 12:26 pm
#158
Join Date: Feb 2005
Location: a hotel room, somewhere...
Posts: 962
I'm currently booking a couple nights at a nice Hyatt as a treat for a sibling who rarely stays in hotels and never get 'diamond' type treatment where they stay- so them actually receiving my diamond benefits is paramount to the stay.
Given what I've read here, I've decided to just book a regular paid stay for myself with both of them added as guests on the reservation (and a note on the reservation that i'll be arriving late). Seems much more likely to get my benefits than the GOH dart throw. I'm new to Hyatt Diamond but have top status at SPG, Hilton, etc and, the rare times i've done similar with family, it has gone off without issue.
From a few posts above, I assume this shouldn't be an issue for a couple night stay AND is much more predictable than the GOH crap shoot- yes? The hotel's a better value at the paid rate anyway, even paying $15 extra for "3 people" (I put both their names on it so there is no issue with the club/breakfast).
I'll be 11,000 miles away (not in a Hyatt!) and won't be able to fix things if they go pear shaped; and I know the 2 guests would meekly accept whatever the FDC does with them.
As a new Diamond, I am appalled reading what all of you have had to go thru to get your GOH's the benefit. This is, ON PAPER, a really nice benefit. If Hyatt is going to roll this out to their best customers, it just cannot be this bad/unpredictable. Nobody has time to babysit reservations and jump thru hoops like this. Seems the only chance of it going off right is being available to call the FDC as the guest arrives and even then it can be a fight. That is ridiculous. I'm not getting up at 3am to call a hotel back in the US in hopes I can sweet talk a FDC into doing his/her job!
Given what I've read here, I've decided to just book a regular paid stay for myself with both of them added as guests on the reservation (and a note on the reservation that i'll be arriving late). Seems much more likely to get my benefits than the GOH dart throw. I'm new to Hyatt Diamond but have top status at SPG, Hilton, etc and, the rare times i've done similar with family, it has gone off without issue.
From a few posts above, I assume this shouldn't be an issue for a couple night stay AND is much more predictable than the GOH crap shoot- yes? The hotel's a better value at the paid rate anyway, even paying $15 extra for "3 people" (I put both their names on it so there is no issue with the club/breakfast).
I'll be 11,000 miles away (not in a Hyatt!) and won't be able to fix things if they go pear shaped; and I know the 2 guests would meekly accept whatever the FDC does with them.
As a new Diamond, I am appalled reading what all of you have had to go thru to get your GOH's the benefit. This is, ON PAPER, a really nice benefit. If Hyatt is going to roll this out to their best customers, it just cannot be this bad/unpredictable. Nobody has time to babysit reservations and jump thru hoops like this. Seems the only chance of it going off right is being available to call the FDC as the guest arrives and even then it can be a fight. That is ridiculous. I'm not getting up at 3am to call a hotel back in the US in hopes I can sweet talk a FDC into doing his/her job!
Oct 26, 2015, 12:31 pm
#159
Join Date: Feb 2005
Location: a hotel room, somewhere...
Posts: 962
At some point overnight, points for all my guest of honor reservations went back into my Hyatt account. Looking at the status of the reservations, they appear to still be active.
Anyone else run into this? I suppose I will call later today, but it's an annoyance I wish I didn't have to deal with.
Anyone else run into this? I suppose I will call later today, but it's an annoyance I wish I didn't have to deal with.
Oct 27, 2015, 10:13 am
#160
Join Date: Oct 2009
Location: Somewhere over the rainbow
Programs: Airline Free Agent, Bonvoy Platinum, Hyatt Globalist
Posts: 3,812
Just wrapping up my trip which included a few visits to different Hyatts such as the PH Dubai, Paris, Vienna, and the HR Paris-Etoile. The only place I received a Diamond amenity from the start was the PH Vienna (a few chocolates). However, this required the Hyatt Concierge on Twitter to let them know in advance. For the most part, each property honored the Diamond benefits except for the amenity.
Dec 8, 2015, 7:02 pm
#162
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,091
However many Hyatt's go out of their way to exceed expectations
My advice would be to call the hotel and speak with the front office manager and explain the circumstances
I certainly wouldn't expect it either though and can think of a few hotels that would probably say no based on ownership business culture
Good luck and let us know how it goes
Dec 20, 2015, 10:07 pm
#164
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 10,091
so that leaves the person gifting the room out of the equation to earn points
On the other hand if the gifted guest is a Gold Passport member possibly the hotel might be able to attach their Gold Passport number at check out
and the guest might in that case receive incidental points
That's a might though
Dec 21, 2015, 7:44 am
#165
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
I'll find out... I have my cousin arriving today on a GOH stay for one night. My CC is guaranteeing the room. BUT, there might not be any incidental charges, since it's a 1 night stay with a late arrival and early departure.