Andaz Singapore REVIEW - MASTER THREAD
Sep 9, 2018, 12:30 pm
#256
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,461
An interesting touch is that everything in the minibar except alcoholic beverages is complimentary. This is the first Andaz I have ever stayed in, so I don't know whether this is a brand-wide policy or just in Singapore, and I don't know whether it applies only to WoH elites or to all guests. The only problem is that there's not much in the minibar. A few soft drinks, a granola bar, some no-name chocolate-covered almonds, and a small can of Pringles. T
Laundry
Sep 9, 2018, 9:54 pm
#258
Join Date: Mar 2004
Location: On the road, 24/7/365
Posts: 3,467
I just finished a stay and found the hotel to be very good, including the fitness center and breakfast. I am vegan/plant based and found more than I could even sample. But, for me, a bowl of chickpeas, onions, mushrooms and tomatoes is great. Or the usual cut friut and dry cereal. They also offered me the pumpkin congee (cooked with water, not broth.) And Singaporean coffee without dairy. (They had at least three types of coffee - Nespresso, another machine and a woman making "local" coffee.
One word of advice, if you wish to use the late check out, do not use the app check out before the moment you are leaving. I entered a 4:00PM check out time at about 5:00AM, as I was leaving for work. I was checked out inmediately, as well a immediately after each time I had my room key reactivated. So four bills received at two-hour intervals,, four trips to the front desk and some confusion with housekeeping.
One word of advice, if you wish to use the late check out, do not use the app check out before the moment you are leaving. I entered a 4:00PM check out time at about 5:00AM, as I was leaving for work. I was checked out inmediately, as well a immediately after each time I had my room key reactivated. So four bills received at two-hour intervals,, four trips to the front desk and some confusion with housekeeping.
Sep 16, 2018, 3:41 pm
#259
Join Date: Jul 2016
Posts: 12
I'm here now, halfway through a two-night stay. It's an OK hotel, but, as others have noted, suffers from poor organization, awkward logistics, and irritating cost-cutting measures:
-- I arrived via MRT from the Harbourfront ferry station, mostly because the MRT entrance was closer than the taxi line. As advertised, the hotel is connected by a tunnel to the Bugis MRT station. But it's a very long and complicated tunnel, without much "signage". Following the directions, when I finally got to exit E I walked through a small shopping mall and then took an escalator to level 2 where an Andaz employee accompanied me to the 25th floor lobby. Then checked in and took a separate elevator to my room. (Hint: I later learned that there's an unmarked but much shorter and easier route. Instead of taking the escalators to Exits E-F from Bugis MRT, go past them, take a right, and walk a couple hundred feet down the hallway until you get to a nondescript door on your left with a small Andaz sign above it. That door leads to an elevator that will take you directly to the 25th-floor lobby.)
-- I arrived via MRT from the Harbourfront ferry station, mostly because the MRT entrance was closer than the taxi line. As advertised, the hotel is connected by a tunnel to the Bugis MRT station. But it's a very long and complicated tunnel, without much "signage". Following the directions, when I finally got to exit E I walked through a small shopping mall and then took an escalator to level 2 where an Andaz employee accompanied me to the 25th floor lobby. Then checked in and took a separate elevator to my room. (Hint: I later learned that there's an unmarked but much shorter and easier route. Instead of taking the escalators to Exits E-F from Bugis MRT, go past them, take a right, and walk a couple hundred feet down the hallway until you get to a nondescript door on your left with a small Andaz sign above it. That door leads to an elevator that will take you directly to the 25th-floor lobby.)
So, I'd stay at the Andaz again if rooms at the G. Hyatt over on Scotts aren't available. :-)
Sep 16, 2018, 9:39 pm
#260
Join Date: Mar 2014
Location: NYC
Programs: DL Platinum, AA Plat Pro, Bonvoy Lifetime Platinum, JetBlue Mosaic 3, Amtrak Select
Posts: 966
I used a TSU here on a 5 night stay and found it to be an incredible value - the studio suite king had amazing views, the bathroom was nearly the size of my NYC apartment with views of the Singapore eye and the living room was very comfortable, maybe not as opulent as other suites (I also spent no time in the living room)
Between the rooftop Infinity pool (was great after a long hot day of meetings in August), the more than adequate gym, Mr Stork, the great breakfast with both the Asian section (great noodles and dumplings) and the great fruit cheese and western breakfast options and super friendly service, I had an outstanding stay here. I also really enjoyed the location and the super close proximity to Arab street.
I greatly preferred it to the Grand Hyatt, but there are many reasons why I can see others would prefer the GH, especially for a shopping oriented visitor or for the great evening club lounge offerings (I more enjoyed the Andaz breakfast)
Between the rooftop Infinity pool (was great after a long hot day of meetings in August), the more than adequate gym, Mr Stork, the great breakfast with both the Asian section (great noodles and dumplings) and the great fruit cheese and western breakfast options and super friendly service, I had an outstanding stay here. I also really enjoyed the location and the super close proximity to Arab street.
I greatly preferred it to the Grand Hyatt, but there are many reasons why I can see others would prefer the GH, especially for a shopping oriented visitor or for the great evening club lounge offerings (I more enjoyed the Andaz breakfast)
Oct 17, 2018, 7:31 am
#262
Join Date: Mar 2014
Location: NYC
Programs: DL Platinum, AA Plat Pro, Bonvoy Lifetime Platinum, JetBlue Mosaic 3, Amtrak Select
Posts: 966
Nov 4, 2018, 5:21 am
#263
Join Date: Sep 2001
Location: Singapore
Posts: 2,317
Andaz Singapore - September 2018 - Brunch
Background:
The Andaz Singapore does a brunch at "Alley on 25" which is basically a buffet of all three breakfast restaurants (Auntie's Wok & Steam, Icehaus, another I've forgotten).
The brunch is S$35++ and there are a choice of a la carte items too: (Breakfast Burger, Eggs Benedict, Smoked Salmon Bagel, Breakfast Quesadilla, Pastrami & Cheese sandwich, and Steak and Egg (supplement)).
There is also a drinks package for an addition S$35++ which includes prosecco, wine and access to a DIY mojito station.
No photos of a la carte selection.
Conclusion:
This is decent value and is a good brunch without feeling over-loaded on food and alcohol. The a la carte options were quite nice (I had the breakfast quesadilla) and the service was quite attentive with regards to drinks refills.
The Andaz Singapore does a brunch at "Alley on 25" which is basically a buffet of all three breakfast restaurants (Auntie's Wok & Steam, Icehaus, another I've forgotten).
The brunch is S$35++ and there are a choice of a la carte items too: (Breakfast Burger, Eggs Benedict, Smoked Salmon Bagel, Breakfast Quesadilla, Pastrami & Cheese sandwich, and Steak and Egg (supplement)).
There is also a drinks package for an addition S$35++ which includes prosecco, wine and access to a DIY mojito station.
No photos of a la carte selection.
Conclusion:
This is decent value and is a good brunch without feeling over-loaded on food and alcohol. The a la carte options were quite nice (I had the breakfast quesadilla) and the service was quite attentive with regards to drinks refills.
Nov 4, 2018, 7:15 pm
#264
Join Date: Aug 2018
Location: ZRH
Programs: LX SEN & WoH Globalist
Posts: 274
I have asked below question in a general thread already but it might be a specific "Andaz Singapore" issue... Maybe someone of you made similar experiences and could help me to clarify?
We were at Andaz Singapore for drinks (no food) Saturday night without staying in the hotel. When we got the bill I wanted to mention my WoH number to get WoH points credited for the drinks. The waiter told me that this is not possible for drinks only since I need to consume food to get WoH points credited... I haven’t heard or read about that rule before, doesn't Andaz Singapore credit points for alcoholic beverages due to local regulations or what is the issue here?
We were at Andaz Singapore for drinks (no food) Saturday night without staying in the hotel. When we got the bill I wanted to mention my WoH number to get WoH points credited for the drinks. The waiter told me that this is not possible for drinks only since I need to consume food to get WoH points credited... I haven’t heard or read about that rule before, doesn't Andaz Singapore credit points for alcoholic beverages due to local regulations or what is the issue here?
Nov 4, 2018, 8:38 pm
#265
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
I have asked below question in a general thread already but it might be a specific "Andaz Singapore" issue... Maybe someone of you made similar experiences and could help me to clarify?
We were at Andaz Singapore for drinks (no food) Saturday night without staying in the hotel. When we got the bill I wanted to mention my WoH number to get WoH points credited for the drinks. The waiter told me that this is not possible for drinks only since I need to consume food to get WoH points credited... I haven’t heard or read about that rule before, doesn't Andaz Singapore credit points for alcoholic beverages due to local regulations or what is the issue here?
We were at Andaz Singapore for drinks (no food) Saturday night without staying in the hotel. When we got the bill I wanted to mention my WoH number to get WoH points credited for the drinks. The waiter told me that this is not possible for drinks only since I need to consume food to get WoH points credited... I haven’t heard or read about that rule before, doesn't Andaz Singapore credit points for alcoholic beverages due to local regulations or what is the issue here?
Sometimes the system is not designed to separate alcohol in all cases, such as you order a glass of wine through room service and it is gets billed as "room service dinner", and then you get pts for it, but it is best not to expect pts for alcohol.
Last edited by OsakaWino; Nov 4, 2018 at 9:31 pm
Nov 5, 2018, 4:54 am
#267
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
In theory I certainly think that is correct, but sometimes Hyatt pts can be a bit fuzzy. Various hotels seem to have their own interpretations and sometimes even service staff or managers can have their own individual interpretations. I'm also not sure that all properties participate in giving pts for F&B not billed to a room, but yes, in theory all non-alcoholic F&B spend (excluding tax, tip, service charges) should be eligible for pts.
Dec 3, 2018, 10:14 am
#268
Join Date: Dec 2015
Location: SIN
Programs: AY Plat, Marriott Plat
Posts: 224
Stayed early October and they made a change to the evening happy hour. They no longer offer free flow beer and wine in the evening and in replacement check in staff informed that the 2 beers in the minibar are now complimentary. Anyone who stayed recently can confirm if this has now become a permanent change?
Dec 3, 2018, 7:41 pm
#270
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
I rather thought that the evening happy hour was common to all Andaz.