Hyatt Gold Passport Update
Dec 14, 2014, 11:55 am
#76
Join Date: May 2006
Location: SAN
Programs: Lots of faux metal
Posts: 6,425
When was the last time Hyatt did FFN??? Probably back when they still did the G bonuses, which were also "enhanced" away.
Dec 15, 2014, 12:44 am
#77
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
It used to be that 8,000 points got me a suite at a Hyatt House; now it's only good for a regular room. Are all Hyatt Houses included in those "22 hotels" that move to a higher category? Or is this a stealth devaluation?
Dec 17, 2014, 4:50 am
#78
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
The latter.... no mention of any of these "enhancements" in the e-mail about the category changes either.
Dec 18, 2014, 4:34 am
#79
Join Date: Apr 2004
Posts: 1,614
There is a thread on this subject that was started earlier this week.
Jan 28, 2015, 5:15 am
#80
Ambassador: World of Hyatt
Join Date: Mar 2002
Location: UK - the nearest airport is named after a motorway !
Posts: 4,236
One thing that will be changing effective January 1, 2015 is the existing bed type guarantee policy. Today, this is applicable to elite members only, and members are awarded 5,000 bonus points if the reserved bed type is not available upon check-in. Less than 0.1% of elite members did not receive their confirmed bed type – so in the future we’re guaranteeing that upon check-in all guests will receive the bed type confirmed, and there will no longer be any bonus points associated with non-compliance. Rest assured, the hotels are committed to getting this right!
Given that there is now no penalty for non-compliance, I was interested to see this given prominence in my account update email today:
How's going to be the first to report back on getting the wrong bed and a heartfelt 'sorry' instead of 5,000 points?
Jan 28, 2015, 5:27 am
#81
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
GP is really gping in the wrong direction with all these ridiculous PR statements. It was also the first thing that I saw... Great, making a promise without any penalty if you don't meet that promise.
And in the same (somewhat individualized) e-mail still promoting your SMPM promotion that I've already registered for, without getting any confirmation BTW.
Rather daft to send such an e-mail.
And in the same (somewhat individualized) e-mail still promoting your SMPM promotion that I've already registered for, without getting any confirmation BTW.
Rather daft to send such an e-mail.
Jan 28, 2015, 9:01 am
#82
Join Date: Jan 2010
Location: Stockholm, Sweden + Austin, Tx
Programs: "But, I'm a GLOBALIST guest...."
Posts: 2,848
Seems like a legal case should they not provide you with the correct bed type... Id rather pitch a fuss after the fact and get a free night or something similar. *shrug*
Jan 28, 2015, 12:45 pm
#83
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
One thing that will be changing effective January 1, 2015 is the existing bed type guarantee policy. Today, this is applicable to elite members only, and members are awarded 5,000 bonus points if the reserved bed type is not available upon check-in. Less than 0.1% of elite members did not receive their confirmed bed type – so in the future we’re guaranteeing that upon check-in all guests will receive the bed type confirmed, and there will no longer be any bonus points associated with non-compliance. Rest assured, the hotels are committed to getting this right!
Jan 28, 2015, 3:29 pm
#85
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,439
GP is really gping in the wrong direction with all these ridiculous PR statements. It was also the first thing that I saw... Great, making a promise without any penalty if you don't meet that promise.
And in the same (somewhat individualized) e-mail still promoting your SMPM promotion that I've already registered for, without getting any confirmation BTW.
Rather daft to send such an e-mail.
And in the same (somewhat individualized) e-mail still promoting your SMPM promotion that I've already registered for, without getting any confirmation BTW.
Rather daft to send such an e-mail.
If we hear from nobody...then maybe they really did figure out a way to guarantee everyone's bed type.
Jan 28, 2015, 6:25 pm
#86
FlyerTalk Evangelist
Join Date: Sep 2003
Location: HH Diamond, Marriott Gold, IHG Gold, Hyatt something
Posts: 33,544
I didn't get my bed type, diamond amenity, and the lounge was closed for breakfast on an award stay at the end of the year. Nothing posted. Called in today, spent almost 30 minutes on the phone, and the agent couldn't do a single thing. Sigh.
Jan 28, 2015, 6:28 pm
#87
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,439
Try the HyattConcierge here or on Twitter. Much better use of your time.
Jan 28, 2015, 7:36 pm
#88
Join Date: Jul 2005
Location: ORD-LAS
Programs: UA MM 1K, Hyatt Globalist, Marriott Titanium Elite
Posts: 4,419
I also didn't get my bed type yesterday. I cancelled the rest of my stay, not due to bed type, but I was put in the worse possible room, next to the train, and construction until 7pm above my room....
Jan 28, 2015, 9:12 pm
#89
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,439
Jan 29, 2015, 12:16 am
#90
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
But that's GP these days, big on words, less do on the delivery. Thankfully most properties still do a good job.