Sep 2, 2014, 11:56 pm
Last edit by: RedSun
- Globalist breakfast: one entree, one hot drink, one cold drink (data points since Dec 2018)
- Available as room service subject to $10 delivery fee
- Complimentary shoeshine and iron-pressed service for 2 items during your stay, it is available through the ipad.
- Mercedes benz suv and s class (with wifi) available complimentary for drop off only within 10 blocks north or south from PHNY.
- Bicycle is available during warmer month.
Hotel lobby on ground floor. Stairs or elevator to 3rd level to reception area for check-in. Separate elevators to guest room from 4th to 23th floors. No 13th and 24th floors. Spa, gym and pool are on top 25th floor.
Park Hyatt New York REVIEW - MASTER THREAD
Jan 17, 2018, 8:25 pm
#1186
Join Date: Oct 2008
Location: YYC
Posts: 4,035
Stayed Thursday - Sunday last week on 2x Cat7 certs plus an award night. Upgraded to a King or Studio suite, not sure which (room 1104), at check-in. Room was in need of some repairs, definitely not to PH standards. Mentioned it on the way out to dinner to see if maintenance could fix it while we were out and they moved us to the 1-bedroom suite next door.
Great breakfast and evening drinks, but too bad there is no restaurant. Lounge chairs and tables aren't ideal for eating.
Great breakfast and evening drinks, but too bad there is no restaurant. Lounge chairs and tables aren't ideal for eating.
Jan 17, 2018, 8:30 pm
#1187
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,480
Jan 18, 2018, 4:02 pm
#1188
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
I’m thinking of booking 3 nights (for the price of 2) in a Deluxe City View Room with two double beds on an FHR rate.
Do you think I stand any chance of an upgrade to a Studio Suite with 2 double beds?
Do you think I stand any chance of an upgrade to a Studio Suite with 2 double beds?
Jan 18, 2018, 4:13 pm
#1189
Join Date: Jul 2010
Location: PHL
Programs: Hyatt Globalist, Hilton Diamond, AA Gold, FB Gold, ITA Volare Executive
Posts: 3,294
I'd say a pretty good chance. I've found that all manner of hotels, including PHs, tend to honor the FHR rules, so unless they were literally jammed to the gills, I think you could expect some kind of upgrade, and other than suites, there doesn't appear to be a category above Deluxe City View.
Jan 18, 2018, 5:02 pm
#1190
Join Date: May 2014
Location: RIC
Programs: Hyatt Globalist, AA EXP, National EE
Posts: 269
Going to work for Chipotle corporate as r&d chef does not equate to working at your local Chipotle outpost. It is likely quite a promotion in terms of career path, benefits, and salary.
Jan 18, 2018, 9:32 pm
#1191
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,054
I'd rather be the R&D chef at Chipotle too than working at a subpar flagship hotel with poor restaurant facilities.
Jan 18, 2018, 10:01 pm
#1192
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
The PHNY has some pie on its face, regardless, no restaurant nor executive chef to replace the loss to Chipotle...and a worrying pattern of service issues galore. The PH Bangkok is soulless and has major service issues galore. The PH Vienna lacks a sense of place and has housekeeping and other service issues. The PH Sydney has housekeeping issues and some service recovery problems.
I’d say Park Hyatt as a brand is facing a bit of an identity crisis globally.
Jan 18, 2018, 10:31 pm
#1193
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,480
Jan 19, 2018, 4:39 am
#1194
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,054
What shocks me as a frequent PH guest is their laxity and apathy towards service recovery. I'm not one to demand comps and points for minor infractions but all I ever get is cursory apologies for major issues. This hotel was a promise of a premium suite upgrade for another stay.
PH Seoul refunded 20 dollars off a bill for an inedible meal. "They'll notify the chef and get back to me." That was Christmas Day.
Vendome put it back on me for the concierge screwing up a booking. I was pretty clear on what i wanted and they clearly didn't listen. The only PH doing well in my books is Tokyo and that's because of an excellent hotel manager and Japanese hospitality/service.
Jan 19, 2018, 7:25 am
#1195
Join Date: Sep 2009
Location: Europe
Posts: 2,602
I’m sure that’s true, but it’s still freaking hilarious.
The PHNY has some pie on its face, regardless, no restaurant nor executive chef to replace the loss to Chipotle...and a worrying pattern of service issues galore. The PH Bangkok is soulless and has major service issues galore. The PH Vienna lacks a sense of place and has housekeeping and other service issues. The PH Sydney has housekeeping issues and some service recovery problems.
I’d say Park Hyatt as a brand is facing a bit of an identity crisis globally.
Most problems are not down to local GMs (who are still trying hard), but rather decisions made along the way in regards to outsourcing et cetera, which are so disappointing. I’m done.
Jan 19, 2018, 7:57 pm
#1196
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,054
Sadly what you wrote here is absolutely correct... Years ago Park Hyatt was amongst the most high end hospitality brands, whereas today it merely is an acceptable compromise.
Most problems are not down to local GMs (who are still trying hard), but rather decisions made along the way in regards to outsourcing et cetera, which are so disappointing. I’m done.
Jan 19, 2018, 8:48 pm
#1197
Join Date: Jul 2002
Location: Virginia, USA
Posts: 4,511
Jan 24, 2018, 6:22 pm
#1200
Join Date: Mar 2013
Location: SFO, ORD, IAD
Programs: UA Plat, AA Plat Pro, Hyatt Glob, Marriott Plat
Posts: 355
Why are rates so low all of a sudden? I'm finding a fair number of nights that are available in the $400-$499 range. I know prices are cyclical and usually go down in the winter after the holidays, but I don't remember them going quite this low last year. Correct me if I'm wrong!
And they've also shut down their restaurant? I thought Park Hyatts had to have a restaurant as part of their brand identity? Certainly the "international flagship" would adhere to this rule, right? With them also recently re-naming their rooms (no more park kings, park suites, park executive suites, etc) to titles that are inconsistent with the standard Park Hyatt naming-scheme, are they preparing for a rebrand or something similar?
I know a rebrand is very unlikely, but then again before today I also thought that it was just as unlikely that they'd try to run a Park Hyatt without a restaurant. When they closed the The Back Room, at least they announced their intention to re-open it. I can't find any similar announcement this time around...
And they've also shut down their restaurant? I thought Park Hyatts had to have a restaurant as part of their brand identity? Certainly the "international flagship" would adhere to this rule, right? With them also recently re-naming their rooms (no more park kings, park suites, park executive suites, etc) to titles that are inconsistent with the standard Park Hyatt naming-scheme, are they preparing for a rebrand or something similar?
I know a rebrand is very unlikely, but then again before today I also thought that it was just as unlikely that they'd try to run a Park Hyatt without a restaurant. When they closed the The Back Room, at least they announced their intention to re-open it. I can't find any similar announcement this time around...
Last edited by blahmeh14; Jan 24, 2018 at 6:36 pm