49erlady

Stayed here for a weekend getaway to NY with my husband last month. Used my Award nights for this stay.

Loved the hotel, very spacious room, excellent service. I was greeted by name several times and they offered me 2 complimentary drinks and extended check out because I'm a platinum member. Also allowed us to check in at 11am as we had an early flight in. Was not expecting that.

We used the house car several times and they drove us even outside of the 10 block radius. Also used the shoe shine and dry cleaning services. Great location although there is really no view from the 8th floor. I will note that they are doing construction on the restaurant and it was very noisy when we checked in on Friday, but no noise after 5pm and for the rest of Sat & Sun.

sfozrhfco

Used one of the Hyatt CC cents for a stay last night. Was fine for free but I would never pay to stay there. The hotel was nice but I didn't find the bed to be all that comfortable. It was fairly firm and so were the pillows. The staff was decent but not spectacular. No real upgrade other than having a partial view of 57th St. Breakfast buffet is ridiculously priced for what you get but again for free it was not bad.

For such an expensive hotel, there was zero personal service. Even at a Westin I am asked what my preferences are, what my arrival time will be, and find a welcome letter and/or amenity in my room. I guess they get a lot of people using their credit card certs at this property and very few likely ever come back, so perhaps it is understandable.

cdancer20

I visited the property in April on 2 award nights. I did get a welcome letter and amenity in my room.

fangtl

I think that's a large part of the frustration - inconsistency. My experience as a diamond: first stay, in room welcome amenity (fruit and chocolate), but charged me $50 for valet even though I self parked. Second stay, no amenity, charged me a $3.00 overage on breakfast. Third stay, no amenity, everything else was fine.

hotelfanatic

I also did not like the bed here. A bit too firm for me. In fact I find Hyatt beds to be average at best. Westin's HB is my fav bed.

My last stay using free CC night netted me over 4K points. Mistake was made somewhere but not sure where. CC I used to checkin has no charges from this property.

sfozrhfco

Inconsistency is definitely the name of the game at this property. If you are going to charge ridiculous prices, the service should be flawless. I checked in online and came in a bit after my expected arrival time...around 430. When I arrived it was like nobody had given any thought about the arrival of a Diamond member until the person is standing in front of them. After much typing, it was like...we found you a nice Park King room. That's nice but that it the basic room type. Is there nothing else? Finally given a slightly better room as if it was a big favor to me. If there was nothing else at the beginning of the day and the front desk was aware, they should immediate say, we are sorry we can't upgrade you for this stay and offer some recognition of this. At the Chatwal, for instance, my room would have been ready and they would already have known I was arriving and had the key ready. At the St.Regis Bal Habour, every staff member knew my name--even the first time I stayed there. As soon as you walk into the hotel again after check in the staff knows who the guests are. At the Park Hyatt it was like they were working at a huge convention center hotel, just processing people through.

Anyway, again if I had to pay regular price--especially given that I did not sleep well in the bed--I would choose another luxury property. If they want to charge the rates they are charging they really need to step up their game.

cdancer20

Again, my experience was completely different than yours just months ago and I was on an free night. They asked my name at the door and that was transported through the building to checkin. Everytime I walked in/out the door, I was greeted by my name. Maybe things are starting to fall off there.

scented

It seems rooms and suites are not pre-assigned, except for speciality suites -- which is a shame. Other hotels in the same price range are doing much better in guest recognition. Baccarat and MO for example walk all over PHNY in this regard (and many others). I do recommend giving management the heads up if you have a special wish in terms of room allocation. That works most of the time!

Kacee

Sounds just like the Manchester GH!

Oh wait, you mean PHNYC is not a 1000 room convention hotel?

Radiant Flyer

Great analogy,

I stopped by the Park Hyatt NY for drinks this week to find out my favorite bartender moved to the Andaz 5th Ave. During my visit I walked around the lobby and tried to soak it in... this place has such a cold and impersonal feeling. Walk by the front desk a few times, not one person lifted their face from their computer to smile, greet me or ask if I needed help.

We left the Park Hyatt because the lobby and bar were empty, it was like being at a public library. We stopped at the Mandarin Oriental, Lobby and Bar was vibrant, nothing but polite smiles greeted you.

Econ1

Ive found this to be true over both of my two stays at this hotel. The worst were the doormen, I regularly had to open the front door while they chatted amongst each other (perhaps they should learn from ritz carlton) and on my first stay had to roll my suitcase to my taxi and put it in the trunk myself.

sfozrhfco

It really just seemed like the staff were in their own world and that was very consistent. Often there was nobody at the front door and it is a bit confusing as to how to check in when nobody is there. At the restaurant in the morning several people were standing around talking instead of seating guests. Once seated, things were fine. The concierges seemed to be entertaining themselves. The front desk people were always looking at their laptops. Even coming back from the pool the spa staff was loudly gossiping which I could clearly hear while waiting for the elevator. Maybe there is some management issue but I have had a better welcome at a Hyatt Place.

Miesque

I keep getting back to this point, I have no idea how they are able to get away charging what they are. There are better hotel stay experiences in the area for the price or less. And its not like its slightly overpriced either.

Econ1

This seems to be an issue at many domestic high end hyatts, they fail horribly on service. I regularly stay at the ph beaver creek during the summer and we've started a game of guessing how many times there will be a noticeable service flaw. The best was the doorman who tried to chat with me as I started to load my car. Restaurant service at 8100 is among the worse, when I requested a different server my second morning from the hostess she literally just laughed snd sat me in the same section. Where does hyatt train these people?

Radiant Flyer

I have stayed here twice and had visited the bar often, Fernando is one of my favorite NYC bartenders. For a new Flagship hotel located in the Big Apple the public areas are dead for NYC standards... I can see why he was moved to the Andaz 5th Avenue and why the back room is closed for a renovation... after only being open for 1 year??? These are bad signs for a new hotel of this caliber. The hotel is cold and impersonal, the lack of people in the lobby, bar and restaurant reflects that.

How much did Hyatt pay for the 5 star rating????