Last edit by: RedSun
- Globalist breakfast: one entree, one hot drink, one cold drink (data points since Dec 2018)
- Available as room service subject to $10 delivery fee
- Complimentary shoeshine and iron-pressed service for 2 items during your stay, it is available through the ipad.
- Mercedes benz suv and s class (with wifi) available complimentary for drop off only within 10 blocks north or south from PHNY.
- Bicycle is available during warmer month.
Hotel lobby on ground floor. Stairs or elevator to 3rd level to reception area for check-in. Separate elevators to guest room from 4th to 23th floors. No 13th and 24th floors. Spa, gym and pool are on top 25th floor.
Park Hyatt New York REVIEW - MASTER THREAD
#2266
Join Date: Aug 2021
Location: USA
Programs: American Airlines (Executive Platinum), Hyatt (Globalist), Hilton (Diamond), IHG (Diamond)
Posts: 2,917
#2267
So had a decently good stay this weekend. Comfortable bed, love the large shower with amazing water pressure, breakfast is good (though they no longer offer Japanese set breakfast, which is a bummer!).
As usual, service was whatever. The details of the weird service levels (and lack thereof) have been pointed out, defended, and argued over ad nauseam here, but thought I'd relate one strange situation I had and which is indicative of the lack of care the hotel puts into service:
I called the front desk to get my car pulled around before check-out this morning, and I was told that police had shut down 58th Street, so the valet couldn't pull my car around. The man I spoke with recommended I go to the garage and try to sort it out with the garage attendant and the police. Huh? Why doesn't the hotel figure it out and get back to me with a solution? Why do I need to be taking time out of my day to be the PH's liaison to the NYPD? Ok, anyway I immediately went down to try to get the cops to let me out of the garage. No sign of NYPD on 58th, though, and the garage attendant said that he hadn't had any issues with cars coming in/out this morning. I got my car in 5 minutes, went back up to the room to get my wife and carry the bags down, and drove away with no problem. I wonder how many other guests were told they had to solve this non-existent issue themselves.
In the end, it's a perfectly fine use of free night certificates - it's great to leave a weekend in NYC with parking and breakfast and a $0 hotel bill.
As usual, service was whatever. The details of the weird service levels (and lack thereof) have been pointed out, defended, and argued over ad nauseam here, but thought I'd relate one strange situation I had and which is indicative of the lack of care the hotel puts into service:
I called the front desk to get my car pulled around before check-out this morning, and I was told that police had shut down 58th Street, so the valet couldn't pull my car around. The man I spoke with recommended I go to the garage and try to sort it out with the garage attendant and the police. Huh? Why doesn't the hotel figure it out and get back to me with a solution? Why do I need to be taking time out of my day to be the PH's liaison to the NYPD? Ok, anyway I immediately went down to try to get the cops to let me out of the garage. No sign of NYPD on 58th, though, and the garage attendant said that he hadn't had any issues with cars coming in/out this morning. I got my car in 5 minutes, went back up to the room to get my wife and carry the bags down, and drove away with no problem. I wonder how many other guests were told they had to solve this non-existent issue themselves.
In the end, it's a perfectly fine use of free night certificates - it's great to leave a weekend in NYC with parking and breakfast and a $0 hotel bill.
#2268
Join Date: Apr 2021
Location: Manhattan, Palm Beach Island, San Francisco, Boston, & Hong Kong
Programs: Lifetime United Global Services, Delta Plat, Hyatt Globalist, Marriott Ambassador, & Hilton Diamond
Posts: 3,165
The hotel and condo entrances are literally right next to each other on the same exposure/street. Compare this to something like the Residences at 400 5th Avenue vs. Langham hotel (which have entrances on different exposures of the building W36th vs. 5th ave) and you will see why this is a problem for people that spend millions of dollars a year (on HoA/common charges and property taxes) to live here.
1) I can literally hear guests/cars pull up on the street from the lobby of One57. Hotel hasn't been insanely busy lately but it gets annoying during peak NYC travel season during check-in time.
2) It is common enough for guests to come into One57 thinking it is either the Park Hyatt, part of Park Hyatt, or an alternate entrance for the Park Hyatt. The doorman is much better about clarifying this but it is still annoying.
Are these small things? Sure. Would they bother most people? Probably not. Are small things the difference between the #1 NYC condo (which One57 previously was billed and sold as) and merely a top 10 contender? Absolutely. Given the plot of land Extell had, I understand why there was no way around this. It is, however, still annoying.
1) I can literally hear guests/cars pull up on the street from the lobby of One57. Hotel hasn't been insanely busy lately but it gets annoying during peak NYC travel season during check-in time.
2) It is common enough for guests to come into One57 thinking it is either the Park Hyatt, part of Park Hyatt, or an alternate entrance for the Park Hyatt. The doorman is much better about clarifying this but it is still annoying.
Are these small things? Sure. Would they bother most people? Probably not. Are small things the difference between the #1 NYC condo (which One57 previously was billed and sold as) and merely a top 10 contender? Absolutely. Given the plot of land Extell had, I understand why there was no way around this. It is, however, still annoying.
#2269
Join Date: Aug 2021
Location: USA
Programs: American Airlines (Executive Platinum), Hyatt (Globalist), Hilton (Diamond), IHG (Diamond)
Posts: 2,917
The hotel and condo entrances are literally right next to each other on the same exposure/street. Compare this to something like the Residences at 400 5th Avenue vs. Langham hotel (which have entrances on different exposures of the building W36th vs. 5th ave) and you will see why this is a problem for people that spend millions of dollars a year (on HoA/common charges and property taxes) to live here.
1) I can literally hear guests/cars pull up on the street from the lobby of One57. Hotel hasn't been insanely busy lately but it gets annoying during peak NYC travel season during check-in time.
2) It is common enough for guests to come into One57 thinking it is either the Park Hyatt, part of Park Hyatt, or an alternate entrance for the Park Hyatt. The doorman is much better about clarifying this but it is still annoying.
Are these small things? Sure. Would they bother most people? Probably not. Are small things the difference between the #1 NYC condo (which One57 previously was billed and sold as) and merely a top 10 contender? Absolutely. Given the plot of land Extell had, I understand why there was no way around this. It is, however, still annoying.
1) I can literally hear guests/cars pull up on the street from the lobby of One57. Hotel hasn't been insanely busy lately but it gets annoying during peak NYC travel season during check-in time.
2) It is common enough for guests to come into One57 thinking it is either the Park Hyatt, part of Park Hyatt, or an alternate entrance for the Park Hyatt. The doorman is much better about clarifying this but it is still annoying.
Are these small things? Sure. Would they bother most people? Probably not. Are small things the difference between the #1 NYC condo (which One57 previously was billed and sold as) and merely a top 10 contender? Absolutely. Given the plot of land Extell had, I understand why there was no way around this. It is, however, still annoying.
#2270
Join Date: Dec 2017
Location: SF Bay Area
Programs: UA GS, AA EXP, Hyatt Globalist, Hilton Diamond, Marriott Platinum, Mlife NOIR
Posts: 320
I think I may finally be at the end of my patience with the PHNY. (Although to be frank, I've really only been staying here recently because of WOH and the quarterly 3x points promotion.. and because the bed is comfy and the showers are nice.)
I just completed another weekend stay at PHNY and the service at the hotel was just sad... (apathetic and transactional are the first words that come to mind). While I usually book through a contact at the hotel -- one could say that I'm a "regular" -- there was no recognition as usual at check-in. The front desk agent ran through all the details of the hotel / facilities -- including the Globalist breakfast allowance -- as if we'd never stayed at the hotel before... only to tell us after that the room wasn't ready (even though it was well past 4pm). She didn't offer any gesture (most 5* hotels would have escorted us to their restaurant for a drink...), or even an apology, and acted like she was doing us a favor by taking down our phone number so that she could call us when the room was ready. I ended up waiting in their lobby (basically a nice doctor's waiting room) for over an hour, which was a very sad experience, since I got to see other guests check-in. I watched as every other guest got into some kind of argument with the front desk (Guest: "I don't understand. My Globalist status usually gets me some kind of upgrade." Front desk: "What don't you understand? We are completely sold out of upgrade-eligible suites. We have all of our regular and premium suites available, though, and I am happy to offer you a cash upgrade as a courtesy. There's *nothing* to not understand!") Watching these interactions, I got the sense that the front desk agents are salespeople working on commission with little interest in hospitality.
As with previous stays at PHNY, we had several housekeeping related issues after check-in. During my last two stays, housekeeping never showed up for turndown service when explicitly requested. During this stay, while turndown was properly handled, they forgot to show up in the afternoon. And when they finally did clean the room, they left all of our dirty room service in the room. (I still don't understand why housekeeping would make the bed, tidy the bathroom, but leave dirty dishes from breakfast all over the room...) We also had several issues with the room itself, including broken motorized blinds and a broken TV remote. When asked about the blinds, we were told they could not send someone until the following day. And once they did "fix" the issue, the blinds immediately broke again.
I've been fortunate to have stayed in many 5 star hotels, so I know I can be a little picky. That said, I also know that mistakes happen and that no stay is ever perfect. What really gets to me about the PHNY is the complete lack of service recovery. Unless I escalate a complaint, I seldom hear an "I'm sorry." e.g. When a room ins't ready at check-in, or housekeeping messes up, the best the front desk can usually offer is "Would you like a complimentary water bottle?" It's very surreal... like, seriously... a water bottle is their idea of a service recovery gesture?
I just completed another weekend stay at PHNY and the service at the hotel was just sad... (apathetic and transactional are the first words that come to mind). While I usually book through a contact at the hotel -- one could say that I'm a "regular" -- there was no recognition as usual at check-in. The front desk agent ran through all the details of the hotel / facilities -- including the Globalist breakfast allowance -- as if we'd never stayed at the hotel before... only to tell us after that the room wasn't ready (even though it was well past 4pm). She didn't offer any gesture (most 5* hotels would have escorted us to their restaurant for a drink...), or even an apology, and acted like she was doing us a favor by taking down our phone number so that she could call us when the room was ready. I ended up waiting in their lobby (basically a nice doctor's waiting room) for over an hour, which was a very sad experience, since I got to see other guests check-in. I watched as every other guest got into some kind of argument with the front desk (Guest: "I don't understand. My Globalist status usually gets me some kind of upgrade." Front desk: "What don't you understand? We are completely sold out of upgrade-eligible suites. We have all of our regular and premium suites available, though, and I am happy to offer you a cash upgrade as a courtesy. There's *nothing* to not understand!") Watching these interactions, I got the sense that the front desk agents are salespeople working on commission with little interest in hospitality.
As with previous stays at PHNY, we had several housekeeping related issues after check-in. During my last two stays, housekeeping never showed up for turndown service when explicitly requested. During this stay, while turndown was properly handled, they forgot to show up in the afternoon. And when they finally did clean the room, they left all of our dirty room service in the room. (I still don't understand why housekeeping would make the bed, tidy the bathroom, but leave dirty dishes from breakfast all over the room...) We also had several issues with the room itself, including broken motorized blinds and a broken TV remote. When asked about the blinds, we were told they could not send someone until the following day. And once they did "fix" the issue, the blinds immediately broke again.
I've been fortunate to have stayed in many 5 star hotels, so I know I can be a little picky. That said, I also know that mistakes happen and that no stay is ever perfect. What really gets to me about the PHNY is the complete lack of service recovery. Unless I escalate a complaint, I seldom hear an "I'm sorry." e.g. When a room ins't ready at check-in, or housekeeping messes up, the best the front desk can usually offer is "Would you like a complimentary water bottle?" It's very surreal... like, seriously... a water bottle is their idea of a service recovery gesture?
#2271
Join Date: Apr 2021
Location: Manhattan, Palm Beach Island, San Francisco, Boston, & Hong Kong
Programs: Lifetime United Global Services, Delta Plat, Hyatt Globalist, Marriott Ambassador, & Hilton Diamond
Posts: 3,165
Thanks for the reply. Do high-end NYC condos typically control the adjoining properties? Seems like better signage and some sound-proofing of the lobby would solve the alleged problems. (Not sure why One57 residents would be hanging around in the lobby long enough to be bothered by street-level noise, but I’ll take that as claimed.)
I think there will always be high rises where the lower floors are used as a hotel. However, One57 is an example of executing this poorly simply because they put the entrances so close together. I really think this is the only issue. Per your previous point, if the entrances were on separate exposures, they really might as well be different buildings.
AFAIK, the condos and the hotels seldom are operated and controlled by one another. This is even the case for branded residences connected to hotels (i.e. Ritz Carlton Residences in Battery Park suing the owner of the Ritz Carlton Battery Park when they reflagged to the Wagner). I'm pretty sure the W Residences Downtown is going through the same thing rn as the W Hotel in FiDi has shut down. There are some cases in which a hotel only sells a small number of branded residences (i.e. Aman New York and Ritz Carlton NoMad). I'm not sure what the arrangement is like for these properties given that they price at top tier level (as they are usually penthouses). There might be a separate lobby for residents of these properties when the respective hotels open. However, I am not too sure given how few people would actually be living there. I would consider condos in Aman NY to be in the same class as those in One57. It will be interesting to see how that pans out.
The most common scenario for me to sit in the lobby (of any building) is waiting for Ubers which is multiple times a day.
#2272
Join Date: Aug 2021
Location: USA
Programs: American Airlines (Executive Platinum), Hyatt (Globalist), Hilton (Diamond), IHG (Diamond)
Posts: 2,917
I think I may finally be at the end of my patience with the PHNY. (Although to be frank, I've really only been staying here recently because of WOH and the quarterly 3x points promotion.. and because the bed is comfy and the showers are nice.)
I just completed another weekend stay at PHNY and the service at the hotel was just sad... (apathetic and transactional are the first words that come to mind). While I usually book through a contact at the hotel -- one could say that I'm a "regular" -- there was no recognition as usual at check-in. The front desk agent ran through all the details of the hotel / facilities -- including the Globalist breakfast allowance -- as if we'd never stayed at the hotel before... only to tell us after that the room wasn't ready (even though it was well past 4pm). She didn't offer any gesture (most 5* hotels would have escorted us to their restaurant for a drink...), or even an apology, and acted like she was doing us a favor by taking down our phone number so that she could call us when the room was ready. I ended up waiting in their lobby (basically a nice doctor's waiting room) for over an hour, which was a very sad experience, since I got to see other guests check-in. I watched as every other guest got into some kind of argument with the front desk (Guest: "I don't understand. My Globalist status usually gets me some kind of upgrade." Front desk: "What don't you understand? We are completely sold out of upgrade-eligible suites. We have all of our regular and premium suites available, though, and I am happy to offer you a cash upgrade as a courtesy. There's *nothing* to not understand!") Watching these interactions, I got the sense that the front desk agents are salespeople working on commission with little interest in hospitality.
As with previous stays at PHNY, we had several housekeeping related issues after check-in. During my last two stays, housekeeping never showed up for turndown service when explicitly requested. During this stay, while turndown was properly handled, they forgot to show up in the afternoon. And when they finally did clean the room, they left all of our dirty room service in the room. (I still don't understand why housekeeping would make the bed, tidy the bathroom, but leave dirty dishes from breakfast all over the room...) We also had several issues with the room itself, including broken motorized blinds and a broken TV remote. When asked about the blinds, we were told they could not send someone until the following day. And once they did "fix" the issue, the blinds immediately broke again.
I've been fortunate to have stayed in many 5 star hotels, so I know I can be a little picky. That said, I also know that mistakes happen and that no stay is ever perfect. What really gets to me about the PHNY is the complete lack of service recovery. Unless I escalate a complaint, I seldom hear an "I'm sorry." e.g. When a room ins't ready at check-in, or housekeeping messes up, the best the front desk can usually offer is "Would you like a complimentary water bottle?" It's very surreal... like, seriously... a water bottle is their idea of a service recovery gesture?
I just completed another weekend stay at PHNY and the service at the hotel was just sad... (apathetic and transactional are the first words that come to mind). While I usually book through a contact at the hotel -- one could say that I'm a "regular" -- there was no recognition as usual at check-in. The front desk agent ran through all the details of the hotel / facilities -- including the Globalist breakfast allowance -- as if we'd never stayed at the hotel before... only to tell us after that the room wasn't ready (even though it was well past 4pm). She didn't offer any gesture (most 5* hotels would have escorted us to their restaurant for a drink...), or even an apology, and acted like she was doing us a favor by taking down our phone number so that she could call us when the room was ready. I ended up waiting in their lobby (basically a nice doctor's waiting room) for over an hour, which was a very sad experience, since I got to see other guests check-in. I watched as every other guest got into some kind of argument with the front desk (Guest: "I don't understand. My Globalist status usually gets me some kind of upgrade." Front desk: "What don't you understand? We are completely sold out of upgrade-eligible suites. We have all of our regular and premium suites available, though, and I am happy to offer you a cash upgrade as a courtesy. There's *nothing* to not understand!") Watching these interactions, I got the sense that the front desk agents are salespeople working on commission with little interest in hospitality.
As with previous stays at PHNY, we had several housekeeping related issues after check-in. During my last two stays, housekeeping never showed up for turndown service when explicitly requested. During this stay, while turndown was properly handled, they forgot to show up in the afternoon. And when they finally did clean the room, they left all of our dirty room service in the room. (I still don't understand why housekeeping would make the bed, tidy the bathroom, but leave dirty dishes from breakfast all over the room...) We also had several issues with the room itself, including broken motorized blinds and a broken TV remote. When asked about the blinds, we were told they could not send someone until the following day. And once they did "fix" the issue, the blinds immediately broke again.
I've been fortunate to have stayed in many 5 star hotels, so I know I can be a little picky. That said, I also know that mistakes happen and that no stay is ever perfect. What really gets to me about the PHNY is the complete lack of service recovery. Unless I escalate a complaint, I seldom hear an "I'm sorry." e.g. When a room ins't ready at check-in, or housekeeping messes up, the best the front desk can usually offer is "Would you like a complimentary water bottle?" It's very surreal... like, seriously... a water bottle is their idea of a service recovery gesture?
I’m amazed Hyatt has tolerated this at their flagship property for so long.
#2273
Join Date: Sep 2014
Location: TYO
Programs: Hyatt Globalist
Posts: 1,744
Strangely, other Globalists have been offered $800 even on nights when the cash rate for Sky suite is higher than on mine.
I was planning to book PH NY for a special occasion but the inconsistency is really off putting and makes me consider paying cash at another (non Hyatt) property and saving my points for a better property.
Last edited by invalyd; Aug 31, 2021 at 12:35 am
#2277
Join Date: Mar 2018
Location: East Coast
Programs: Hyatt Globalist
Posts: 111
Another thing, I feel like I've read somewhere that there's a globalist breakfast limit (1 entree + 2 drinks per person) -- that was not my experience. I asked and was told there's no practical limit, and we often ordered 3 entrees and a couple sides for 2 people -- no charges.
I'll take some time to writeup more of a report soon, I have some feels after staying in 4 Park Hyatts in the past month (and 18 Hyatts in total the past 6 months).
#2278
Join Date: Apr 2021
Location: Manhattan, Palm Beach Island, San Francisco, Boston, & Hong Kong
Programs: Lifetime United Global Services, Delta Plat, Hyatt Globalist, Marriott Ambassador, & Hilton Diamond
Posts: 3,165
#2279
Join Date: Jul 2020
Posts: 490
#2280
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
We also had several issues with the room itself, including broken motorized blinds and a broken TV remote. When asked about the blinds, we were told they could not send someone until the following day. And once they did "fix" the issue, the blinds immediately broke again.