I sent several tweets to @HyattConcierge and just got ignored.

DM is better. They don't ignore them.

If there's a separate inventory for P&C reservations, then if the web site shows no availability for a base level room, is there still a chance that there might be availability for a P&C reservation?

I doubt it..... I always assumed P+C is based on a subset of the generic award availability. But probably a property has a lot of leeway here in offering availability, for instance by offering a P+(extra)C for suite availability.

So you think that even if GP says there's no P+C availability, by contacting the property they might offer something like P+C+alpha for a non-base room?

Points & Cash - MASTER THREAD
 

They might... But I was thinking more about properties like the PH NY that seems to offer the option for a non-standard option to get into a suite with points and extra cash.

But I've seen properties be flexible. I once got offered a paid stay (corporate rate) plus points to upgrade to a club room and then some additional cash to get in a 2 bedroom. So I think anything is possible when dealing directly.

I have contacted several properties directly when GP has told me there was no P&C availability and they have opened it up for me. In those cases I had award reservations and the hotel changed them to P&C.:cool:

I've had exactly one occasion when the P&C rate was not available. . The paid-stay rates were all sky-high (therefore obviously the hotel was near capacity) but strangely the hotel had an all-points reservation available.

I hung up then phoned the Hyatt Diamond line again the next day. The P&C Rate was available so I booked it. Surely one data point does not make a trend but hopefully this info might be useful to other frequent travelers.

Since I wrote this, I have had three DM's ignored. Looks like Twitter service is becoming spotty as well...

Good Morning!

I am very sorry to hear that your DM's were not answered. @HyattConcierge is monitored 24/7 and you should be getting a response on all of these. If you would like to resend your Tweets or DM's our Social Media Team would be more than happy to assist.

Thanks!

Can't DM them until they follow me. I started following them weeks ago but not following me yet.

Send them a "I'd like to ask you something private, please follow me so I can DM you" tweet.

Earlier this year there was some talk about the ability to book points and cash online at some point this year and I was curious if there had been any progress in this regard.

It was supposed to be late this year.

Does anyone know if it's possibly to book a points & cash room, and then use points for a suite upgrade on top of that?

I tried searching for the answer but I couldn't narrow the search enough, so I apologize if this has been covered at length before.

Thanks!

Kyle