mrredskin

we actually went with Rose Hall, but the new opening date is a day after we're supposed to arrive. still trying to get that mess sorted out!

navatwal

I have a booking for Feb, can anybody provide feedback on Swim Up King, trying to see if it is worth upgrading from a Standard room to this room type.

dailow

I haven't stayed in the swim up king myself, but have been to the property twice and the swim up rooms are bigger and have a small semi private pool shared by the other swim up suites. I think with the swim up suite you also get a reserved cabana on the beach, plus access to chef's plate and some other perks I believe.

Personally, I rather have a regular suite on a higher floor so you have a better view of the ocean and more privacy. The swim up suites are basically right next to the main pool, lobby and bars. Overall its an excellent property and all rooms face the ocean, so you can't go wrong with any room.

flyer121

Swim up suites are good in theory and not worth it. ALL the rooms at this property have amazing balconies with hammocks. Chefs Plate was the weakest restaurant. Tons and tons of available cabanas on the beach so the reserved one really isn't worth it.

njdealguy

Am considering a stay at the Zilara with my flight reaching Cancun around 10AM. Anyone know or have been successful in getting checked in earlier in the day, than 3PM which is the official checkin time?

navatwal

I have been offered an upgrade to a Swim Up suite from a regular room for $140 per night extra, i have been advised that this is a special price for Diamond members, usually $180 per night.

Doesnt represent good value and I have made a counter offer, any experiences on the negotiated upsell rate?

navatwal

Considering an upgrade to the swim up suite as long as they can be provided in a More private section of the pool. Does anybody have any feedback on the Presidential suites that they also offer?

8fingeredflyer

We arrived around 1pm, they handled our bags for us, so we didn't have to keep track of them. If you don't mind hanging around the (huge) lobby, they'll take care of you with champagne until your room is ready. Pretty sure we got into our room around 2pm.

OnScholarship

Good Afternoon,
My wife and I have the Chase Hyatt Award Certificates in our accounts. We each have 2. We are very excited about this property (Zilara Cancun). Would you be able to help us with possible availability for 4 nights in a row during early April, this year ?

Thank you for your assistance, Tom Kearney Email: [email protected]; Tel: (630) 308-6610. We will provide our account numbers if it looks possible.

cmjaffe

On Scholarship - all you need to do is call the Hyatt CSR number and give your gold passport number as well as asking if there are the "basic" entry level room available for the 4 nights you are interested in (that's what the Chase certificates come from). I also believe if you go on your HGP account page and click on "awards" it should list your two free nights and give a phone number to call to book them.
Good luck

Elmatador

I'm getting Married in a few months and I called Hyatt Zilara to book 4 nights with 100K points. I was only able to book a double bed, which it sucks because it's my honeymoon, so I am going to have to cough up the $$ for upgrade and get a guaranteed king... I suppose i could pay an upgrade, I don't know I have tried yet.

the agent said I could get moved to king upon check-in... but I feel very uneasy counting on luck at check-in. I could be stuck with a double during my honeymoon stay.
Anybody that was booked in a double bed able to move to a King at check-in ??

what would you do?

ORD-TGU

I would book it now with a double. And then email the hotel directly with a king request and let them know of Honeymoon so they can put in notes. One week before follow up, even email the GM. I am sure that they can accommodate you with a king, even an upgrade for free. Worst case to make you pay which it sounds like you are open to.

This is my experience with mexico resorts (not this hotel specifically). I have always been satisfied and accommodated with a free upgrade.

You can always have a back up plan and book something 100% refundable at another property. Just make sure to remember the cancellation terms.

Finally, you can "force" a King room. Book a refundable king, then ask it to be changed to points. Do this with hotel directly. This is a gamble, but I have done this many times with HH, SPG, IHG etc.

Elmatador

Thanks much for this great info and great tips. I will try one of these options to get the king. I have already booked the double room and the rep added comments that I need a King and honeymoon... I will email often to see if I can get it. Worst case, I'll upgrade at check in.

flyer121

Swim up suites are the least private in the entire resort.

chubbuni13

Does this hotel allow for Points + Cash reservations at the Cat 6 level? I seem to remember one of the bloggers saying yes... well, I'm sure I can always just ask the CSR.