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Andaz Maui REVIEW - MASTER THREAD

Andaz Maui REVIEW - MASTER THREAD

Old May 21, 18, 1:52 pm
  #3001  
 
Join Date: May 2007
Location: WAS
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Finished another great stay. We booked 4 nights (Citi 4th night free) for a full king ocean view - got a good rate months in advance and didn't want to risk not getting a full ocean view. VIP director reached out in advance and was able to secure a room on the top floor in our desired building, although she didn't confirm in advance. This was our 6th stay.

Service seemed a bit more polished this time. Check in was super quick despite us unexpectedly arriving much earlier than I had told them - they knew we had stayed many times and didn't waste time explaining features. Love how smooth the Globalist breakfast benefit runs without having to even mention I'm a globalist. Addressed by name multiple times throughout the hotel. No resort fee. Also had mochi ice cream by the pool this time, which was a nice free treat. Only service issues were with housekeeping - wish they'd clean when we're at breakfast early and turn down happened some nights but not others. It looks like turn down is on request, but we never requested and still happened a few times.

Resort is beautiful, although the rooms are starting to show their age a bit with scuffing. Any idea when they might do a refurbishment, which should include better lanai furniture and improve the terrible bathroom door? Maybe early 2020s since the resort will have been open since 2013?

We will continue to return despite the long travel. I'm also very interested in the Four Seasons Lanai but can't see how it's 2x better at it's steep price point when we already love the Andaz.
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Old May 29, 18, 10:12 pm
  #3002  
 
Join Date: Mar 2018
Posts: 7
I was able to book 3 nights on points for Labor Day weekend a couple days ago -- thought I just got lucky, but I guess they are becoming more lax about availability.

​​​​I saw something about a Kihei parking option, can someone PM the details?


Also, I keep seeing mixed info about the resort fee on paid stays (without status) -- does anyone have first hand experience about being charged or not at this property?

Thanks!
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Old May 29, 18, 11:34 pm
  #3003  
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Join Date: Apr 2013
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Originally Posted by sml310 View Post
Also, I keep seeing mixed info about the resort fee on paid stays (without status) -- does anyone have first hand experience about being charged or not at this property?
Not sure what you're referring to because there's no ambiguity there. On a paid stay, if not Globalist, you will be charged the resort fee.
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Old May 29, 18, 11:45 pm
  #3004  
 
Join Date: Mar 2017
Posts: 240
Originally Posted by sml310 View Post
I was able to book 3 nights on points for Labor Day weekend a couple days ago -- thought I just got lucky, but I guess they are becoming more lax about availability.

​​​​I saw something about a Kihei parking option, can someone PM the details?


Also, I keep seeing mixed info about the resort fee on paid stays (without status) -- does anyone have first hand experience about being charged or not at this property?

Thanks!
I’ve been searching every few days for Labor Day weekend and I never got any availability
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Old May 30, 18, 11:53 am
  #3005  
 
Join Date: Mar 2018
Posts: 7
Originally Posted by Kacee View Post
Not sure what you're referring to because there's no ambiguity there. On a paid stay, if not Globalist, you will be charged the resort fee.

Sorry - my mistake. I meant the mixed info about *award* stays. It seems Hyatt policy is that resort fees are waived ok award stays, but Andaz Wailea may or may not be an exception to that policy?
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Old May 30, 18, 11:56 am
  #3006  
 
Join Date: Mar 2018
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Originally Posted by slm9555 View Post


I’ve been searching every few days for Labor Day weekend and I never got any availability
The trick was not including Sunday night. There is still availability for Thurs - Sun that weekend! We are switching to the HR Kanapaali on Sunday.
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Old May 30, 18, 12:24 pm
  #3007  
 
Join Date: Jul 2011
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Does anyone know how how points & cash works here? I've never done, nor even really read what others have done, at any property on points & cash... I've always been a points only person, but I might want to "extend my stay" beyond my current points balance for a stay here. Thx
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Old May 30, 18, 2:44 pm
  #3008  
 
Join Date: Mar 2017
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Originally Posted by sml310 View Post
The trick was not including Sunday night. There is still availability for Thurs - Sun that weekend! We are switching to the HR Kanapaali on Sunday.
Very nice! Unfortunately my flights are booked for 8/31 to 9/4. I would love to do 2 nights at andaz 31-2 but I seem to be stuck with “no availability” despite the fact that’s its available 30-2.
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Old May 30, 18, 4:04 pm
  #3009  
 
Join Date: Jul 2011
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Originally Posted by slm9555 View Post


Very nice! Unfortunately my flights are booked for 8/31 to 9/4. I would love to do 2 nights at andaz 31-2 but I seem to be stuck with “no availability” despite the fact that’s its available 30-2.
From past posts, and some experience, it seems the way to do it is to book a longer stay using points (say 8 or 10 nights), then once you have the reservation call and change it to the desired length of stay.
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Old May 30, 18, 4:24 pm
  #3010  
 
Join Date: Mar 2017
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Originally Posted by canyonleo View Post
From past posts, and some experience, it seems the way to do it is to book a longer stay using points (say 8 or 10 nights), then once you have the reservation call and change it to the desired length of stay.
I agree and it will work on 3 nights but I only have 50k points currently
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Old May 30, 18, 5:03 pm
  #3011  
 
Join Date: Jul 2011
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Originally Posted by slm9555 View Post


I agree and it will work on 3 nights but I only have 50k points currently
But it won't work for two nights? One can't shorten a longer booked award stay down to 2 nights as one can down to 3 nights? (I don't know, I've only done it to get down to 6 nights, never shorter).
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Old May 30, 18, 8:28 pm
  #3012  
 
Join Date: Mar 2017
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Originally Posted by canyonleo View Post
But it won't work for two nights? One can't shorten a longer booked award stay down to 2 nights as one can down to 3 nights? (I don't know, I've only done it to get down to 6 nights, never shorter).
I would need to have 75k points in my account to book 3 nights and then drop it down to two nights. I cannot attempt because I only have 50k at the moment.
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Old May 30, 18, 8:31 pm
  #3013  
 
Join Date: Feb 2000
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got a globalist friend?

1) Globalists can book full points awards w/o points in account
2) Hyatt allows name changes on reservations
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Old May 30, 18, 8:55 pm
  #3014  
 
Join Date: Jul 2011
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Originally Posted by slm9555 View Post
I would need to have 75k points in my account to book 3 nights and then drop it down to two nights. I cannot attempt because I only have 50k at the moment.
Oh, of course, one would need sufficient points to book the fake reservation of more than desired nights... my bad.
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Old Jun 19, 18, 7:00 pm
  #3015  
 
Join Date: Mar 2012
Location: SF Bay Area
Programs: UA GS, Marriott Titanium, Hyatt Explorist, AA Plat Pro
Posts: 379
Anybody have experience as an explorist on points stays here? We have six nights coming up, and hoping for a non-parking lot view. Cost to upgrade to an ocean view was quoted at $100 per night+tax. Trying to decided how much to gamble. Our last stay was in the Ocean View and it was nice, never saw the garden or partial view rooms.
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