250 (HP/SS) / 500 (FS) Point bonus if Diamond Amenity Does Not Post Automatically
Jul 27, 2012, 7:39 am
#76
Join Date: Sep 2009
Location: Mpls, MN USA
Programs: Hyatt Diamond, Priority Club Platinum, Hilton, Southwest "A" and "CP" Hertz 5*
Posts: 86
This is still effective. HP was not posted I called and they posted points and bonus right away. Customer service rep was excellent at listening and taking care of the issue. Thanks Hyatt!
Aug 4, 2012, 8:36 pm
#77
Join Date: Dec 2001
Location: Las Vegas
Programs: DL DM, AA PlatPro, Hilton DM, Hyatt Glob, Marriott Titanium, Hertz PC, National EE
Posts: 1,532
While I like the extra points, the diamond amenity has now not posted for me automatically 5 of the last 6 stays. Doesn't the properties get "dinged" for not posting properly? Strange that this still happens so often.
Oct 12, 2012, 7:50 am
#78
Suspended
Join Date: Sep 2009
Programs: Gold, plat, diamond and more
Posts: 3,360
This is all a great CS enhancement^
Did a call for one FS that hadnt posted 1W, and one HP that hadnt posted at all. The missing stay, both 1W + 50% posted instantly^
Didnt ask for the 50%.
Ended the call with "I love Hyatt".
So if the post only 1W without bonus, you can call back and request the 50%, which in turn should give 50% on that
Rinse and repeat, and you will for a FS earn 1000+500+250+125+63+32+16+8+4+2+1 points
Did a call for one FS that hadnt posted 1W, and one HP that hadnt posted at all. The missing stay, both 1W + 50% posted instantly^
Didnt ask for the 50%.
Ended the call with "I love Hyatt".
So if the post only 1W without bonus, you can call back and request the 50%, which in turn should give 50% on that
Rinse and repeat, and you will for a FS earn 1000+500+250+125+63+32+16+8+4+2+1 points
May 2, 2013, 1:28 am
#79
Join Date: Apr 2009
Location: FR
Programs: FB Lifetime Plat
Posts: 50
Is this still effective ?
My husband (Diamond) stayed at a FS property in the US recently
but he received NOHTiNG as a Diamond amenity.
So I sent an email to Hyatt Customer service on his behalf.
They posted 1000 points right away but not the extra 500 points.
(I did not ask either; thought it was automatic)
Should I write them back to request this ?
My husband (Diamond) stayed at a FS property in the US recently
but he received NOHTiNG as a Diamond amenity.
So I sent an email to Hyatt Customer service on his behalf.
They posted 1000 points right away but not the extra 500 points.
(I did not ask either; thought it was automatic)
Should I write them back to request this ?
May 2, 2013, 8:22 am
#80
Join Date: Dec 2009
Programs: DL PM, Hyatt Plat, SPG Gold
Posts: 1,082
Is this still effective ?
My husband (Diamond) stayed at a FS property in the US recently
but he received NOHTiNG as a Diamond amenity.
So I sent an email to Hyatt Customer service on his behalf.
They posted 1000 points right away but not the extra 500 points.
(I did not ask either; thought it was automatic)
Should I write them back to request this ?
My husband (Diamond) stayed at a FS property in the US recently
but he received NOHTiNG as a Diamond amenity.
So I sent an email to Hyatt Customer service on his behalf.
They posted 1000 points right away but not the extra 500 points.
(I did not ask either; thought it was automatic)
Should I write them back to request this ?
May 2, 2013, 11:53 am
#81
Join Date: Apr 2009
Location: FR
Programs: FB Lifetime Plat
Posts: 50
I PMed the details to the Gold Passport Concierge and it was taken care of right away ^ Amazing !
May 2, 2013, 12:36 pm
#82
Join Date: Jul 2005
Location: ORD-LAS
Programs: UA MM 1K, Hyatt Globalist, Marriott Titanium Elite
Posts: 4,419
I had to call 2 days ago to add 2 Regency and 3 Hyatt Place Stays where the bonus points were not added. I did not get the bonus, and I even forgot about it. I might call and have them added.
May 2, 2013, 12:42 pm
#83
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
Abrea H.
May 2, 2013, 1:34 pm
#84
Join Date: Jul 2005
Location: ORD-LAS
Programs: UA MM 1K, Hyatt Globalist, Marriott Titanium Elite
Posts: 4,419
May 10, 2013, 8:32 am
#86
Suspended
Join Date: Jan 2012
Location: ヒルトン大阪
Programs: ゴールデングローブ
Posts: 1,982
How long does one have to wait? I had a stay with check-out on 6 May but no points and no diamond welcome points on my GP account so far
May 10, 2013, 8:44 am
#87
Join Date: Jan 2010
Location: Stockholm, Sweden + Austin, Tx
Programs: "But, I'm a GLOBALIST guest...."
Posts: 2,848
Jul 27, 2014, 2:17 pm
#89
Join Date: Dec 2001
Location: Las Vegas
Programs: DL DM, AA PlatPro, Hilton DM, Hyatt Glob, Marriott Titanium, Hertz PC, National EE
Posts: 1,532
Lately I've had to remind the gold passport email reps to post the retro amenity. That's happened the past three times... they seem to post the normal diamond amenity and don't post the retro.
Personally, I think we should get 2X if we even have to remind GP customer service!
Personally, I think we should get 2X if we even have to remind GP customer service!