250 (HP/SS) / 500 (FS) Point bonus if Diamond Amenity Does Not Post Automatically
Nov 5, 2011, 7:57 pm
#46
Join Date: Feb 2006
Programs: HH Silver, MR Plat Prem & LT Plat, Hyatt Plat,SPG Plat, Hertz PC, National EE, UA 1K
Posts: 3,407
Called yesterday to get 3 post 10/21 stays to post the 1W points.
The rep said "new" way to look up the missing points...took less than 20 seconds!!!! ^
PS-got the bonus points too!
The rep said "new" way to look up the missing points...took less than 20 seconds!!!! ^
PS-got the bonus points too!
Nov 6, 2011, 3:59 am
#48
FlyerTalk Evangelist
Join Date: Nov 2002
Location: All over
Programs: Most
Posts: 10,839
Are we going to get bonus points when:
1. Stay doesn't post at all?
2. Posts as points even when airline miles are chosen?
3. Posts as airline miles but the amenity is missing?
4. Club lounge closed bonus doesn't post?
5. Bed type guarantee doesn't post?
6. Property posts incorrect revenue amount?
7. Website doesn't work?
8. Diamond "representative" doesn't know that you are eligible for Diamond amenity even when miles are chosen?
1. Stay doesn't post at all?
2. Posts as points even when airline miles are chosen?
3. Posts as airline miles but the amenity is missing?
4. Club lounge closed bonus doesn't post?
5. Bed type guarantee doesn't post?
6. Property posts incorrect revenue amount?
7. Website doesn't work?
8. Diamond "representative" doesn't know that you are eligible for Diamond amenity even when miles are chosen?
Last edited by holtju2; Nov 6, 2011 at 4:04 am
Nov 6, 2011, 6:02 am
#50
FlyerTalk Evangelist
Join Date: Nov 2002
Location: All over
Programs: Most
Posts: 10,839
I rather have my privacy.
Nov 6, 2011, 6:04 am
#51
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,312
Nov 6, 2011, 6:25 am
#52
FlyerTalk Evangelist
Join Date: Nov 2002
Location: All over
Programs: Most
Posts: 10,839
Customer service has never been Hyatt's strong point. Even less when the Diamond desk was dismantled and the "cross trained" reservation agents are trying to deal with GP issues.
I just wanted to point out that it is not necessarily beneficial for folks to have their GP # and FT handle linked.
Nov 6, 2011, 8:06 am
#53
Join Date: May 2010
Posts: 943
I understand the concerns for privacy. I thought about this at one point too but I didn't see much difference between them having my email address or my FT name. Maybe you thought of something I missed? Would you mind sharing?
Nov 6, 2011, 8:10 pm
#55
Join Date: Nov 2010
Location: Jakarta, Indonesia
Programs: Krisflyer (SQ) Gold Membership, Hyatt Diamond, SPG Platinum, Accor Platinum and Hilton HHonors Gold
Posts: 327
Dear Flyertalkers,
On November 2nd we noted a clarification that we are making adjustments for check outs October 14th and beyond, we apologize for the miscommunication adjustments will be done for check outs October 17th and beyond. Please let us know if you have any questions.
Safe Travel,
Brock S.
On November 2nd we noted a clarification that we are making adjustments for check outs October 14th and beyond, we apologize for the miscommunication adjustments will be done for check outs October 17th and beyond. Please let us know if you have any questions.
Safe Travel,
Brock S.
Nov 6, 2011, 9:30 pm
#56
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,428
Dear Flyertalkers,
On November 2nd we noted a clarification that we are making adjustments for check outs October 14th and beyond, we apologize for the miscommunication adjustments will be done for check outs October 17th and beyond. Please let us know if you have any questions.
Safe Travel,
Brock S.
On November 2nd we noted a clarification that we are making adjustments for check outs October 14th and beyond, we apologize for the miscommunication adjustments will be done for check outs October 17th and beyond. Please let us know if you have any questions.
Safe Travel,
Brock S.
Last edited by JIMCHI; Nov 6, 2011 at 9:41 pm
Nov 6, 2011, 11:58 pm
#57
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,312
And yeah, we do know who you are already. You don't have to keep reminding us.
-David
Last edited by LIH Prem; Nov 7, 2011 at 12:06 am
Nov 7, 2011, 8:26 am
#58
Join Date: Jun 2011
Location: NYC
Programs: Hilton/Marriott Gold
Posts: 75
Just called in to get the 1000 points posted from my latest stay. Gave me 1500 instead of 1000, I guess it's true! Go figure before this I've never had a problem with them posted automatically, but it's all good! ^
Nov 7, 2011, 11:06 pm
#60
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,312